Job Description
Development Tools Support Analyst
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography.
Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.
Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs.
Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
Introduction :
Being passionate to provide best in class customer experience, Support team is committed for managing the environment along with timely and quality resolution of issues.
Provide end to end support to DevOps toolset namely Jira, Confluence and Bitbucket from Atlassian, other tools like Nexus, TeamCity, Jenkins along with in house tools created for the ease of developer's work.
it is essential to own, analyse and provide quality resolution to the issues / problems faced by users while using our toolset.
Closely collaborate with other support team members spread globally, besides coordinating with other infra teams.
What will you be doing
• Provide support for DevOps toolset following the internal team process for it
• Implement feature requests raised through Jira for our team following the process.
• Oversee troubleshooting of problems and either solve or serve as point of escalation
• Act as a global expertise for the toolset and provide teams with support and help when needed - either local discussions, using emails, chat or confluence pages
• Represent the team together with other team members on the regular monthly stake holders meeting and provide feedback when necessary
• Participate in the regular team meetings (Kanban / Scrum), get familiar with this Agile methodology
What we're looking for :
• Good support aptitude and inclination to go extra miles to resolve user issues
• Knowledge of UNIX / LINUX shell and some scripting language like Perl or Python
• Good knowledge of relational database systems (preferably PostgreSQL, MSSQL).
• Familiarity with CI / CD toolsets is key to this role
• Familiarity with cloud computing - AWS
• Knowledge of source code control systems (DVCS like git mostly).
• Ability to work independently on multiple projects
• Ability to multi-task effectively
• Able to communicate clearly on technical issues to technical and non-technical personnel
• Reporting of progress, risks and issues to the team leads.
• Must be able to communicate effectively with other IT team members, other project members, managers and business users.
• Adhere to strict procedure and governance & understand their importance.
• Must be able to build a lasting relationship with relevant parties at all levels.
• Must be able to participate in a culture of 'knowledge sharing' within the application team globally and within the wider Shared Services.
• Able to work accurately, steadily and calmly under pressure.
• Strong eye for detail.
• Able to manage conflicting priorities among groups.
• Ability to self-manage but also escalate key issues to senior leaders when necessary
• Organised and reliable.
• Self-starter that will actively seek improvements to existing processes.
Skills that will help you in the role :
• Familiarity with container technology like docker is an added advantage
• Understanding of monitoring tools like ITRS
• Experience in banking environment is nice to have
Where will you be working
Be More at Barclays
At Barclays, each day is about being more - as a professional, and as a person. 'Be More Barclays' represents our core promise to all current and future employees.
It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience.
We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances.
Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance.
Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays Visit home.barclays / who-we-are / for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do : Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve.
Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography.
Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.
Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs.
Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
Introduction :
Being passionate to provide best in class customer experience, Support team is committed for managing the environment along with timely and quality resolution of issues.
Provide end to end support to DevOps toolset namely Jira, Confluence and Bitbucket from Atlassian, other tools like Nexus, TeamCity, Jenkins along with in house tools created for the ease of developer's work.
it is essential to own, analyse and provide quality resolution to the issues / problems faced by users while using our toolset.
Closely collaborate with other support team members spread globally, besides coordinating with other infra teams.
What will you be doing
• Provide support for DevOps toolset following the internal team process for it
• Implement feature requests raised through Jira for our team following the process.
• Oversee troubleshooting of problems and either solve or serve as point of escalation
• Act as a global expertise for the toolset and provide teams with support and help when needed - either local discussions, using emails, chat or confluence pages
• Represent the team together with other team members on the regular monthly stake holders meeting and provide feedback when necessary
• Participate in the regular team meetings (Kanban / Scrum), get familiar with this Agile methodology
What we're looking for :
• Good support aptitude and inclination to go extra miles to resolve user issues
• Knowledge of UNIX / LINUX shell and some scripting language like Perl or Python
• Good knowledge of relational database systems (preferably PostgreSQL, MSSQL).
• Familiarity with CI / CD toolsets is key to this role
• Familiarity with cloud computing - AWS
• Knowledge of source code control systems (DVCS like git mostly).
• Ability to work independently on multiple projects
• Ability to multi-task effectively
• Able to communicate clearly on technical issues to technical and non-technical personnel
• Reporting of progress, risks and issues to the team leads.
• Must be able to communicate effectively with other IT team members, other project members, managers and business users.
• Adhere to strict procedure and governance & understand their importance.
• Must be able to build a lasting relationship with relevant parties at all levels.
• Must be able to participate in a culture of 'knowledge sharing' within the application team globally and within the wider Shared Services.
• Able to work accurately, steadily and calmly under pressure.
• Strong eye for detail.
• Able to manage conflicting priorities among groups.
• Ability to self-manage but also escalate key issues to senior leaders when necessary
• Organised and reliable.
• Self-starter that will actively seek improvements to existing processes.
Skills that will help you in the role :
• Familiarity with container technology like docker is an added advantage
• Understanding of monitoring tools like ITRS
• Experience in banking environment is nice to have
Where will you be working
Be More at Barclays
At Barclays, each day is about being more - as a professional, and as a person. 'Be More Barclays' represents our core promise to all current and future employees.
It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience.
We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances.
Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance.
Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays Visit home.barclays / who-we-are / for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do : Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve.
Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done
💡 Quick Summary
Seeking a career-building opportunity? The Development Tools Support Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
