Job Description
Supervises service delivery and ensures excellence in service levels. Ensures deadlines and targets are met.
• Promote goodwill and a positive image of the Company
• Provide leadership to assigned personnel through effective objective setting, delegation, motivation, and communication
• Conduct regular meetings to ensure that personnel is well informed of changes in policies and procedures. Discusses areas needing improvement.
• Oversee the activities of Call Center Representatives
• Assign, schedule, and coordinate personnel.
• Direct daily operations.
• Identify, develop, and implement training programs as appropriate. Ensures that Call Center reps are thoroughly trained in all products and services
• Conduct performance appraisals
• Provide measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach, mentor, and help all his/her direct reports to be motivated and engaged to grow their career with Genpact
• Assist in interviewing and assigning new personnel as necessary
Qualifications we seek in you
Minimum qualifications
• Graduate (any stream)
• Preferred qualifications
• Previous experience in a Banking operations delivery lead role
• Effective probing skills and analyzing / understanding skills
• Problem-solving skills with customer-centric approach Demonstrated proficiency with written English and with neutral English accent
• Must be able to work on a flexible schedule (including weekend shift)
• Good attention to detail
• Promote goodwill and a positive image of the Company
• Provide leadership to assigned personnel through effective objective setting, delegation, motivation, and communication
• Conduct regular meetings to ensure that personnel is well informed of changes in policies and procedures. Discusses areas needing improvement.
• Oversee the activities of Call Center Representatives
• Assign, schedule, and coordinate personnel.
• Direct daily operations.
• Identify, develop, and implement training programs as appropriate. Ensures that Call Center reps are thoroughly trained in all products and services
• Conduct performance appraisals
• Provide measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach, mentor, and help all his/her direct reports to be motivated and engaged to grow their career with Genpact
• Assist in interviewing and assigning new personnel as necessary
Qualifications we seek in you
Minimum qualifications
• Graduate (any stream)
• Preferred qualifications
• Previous experience in a Banking operations delivery lead role
• Effective probing skills and analyzing / understanding skills
• Problem-solving skills with customer-centric approach Demonstrated proficiency with written English and with neutral English accent
• Must be able to work on a flexible schedule (including weekend shift)
• Good attention to detail
💡 Quick Summary
Seeking a career-building opportunity? The DG | Manager | Banking Core Operations position is now open for candidates interested in the Bank Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
