Job Description
Responsibilities
• Lead and motivate staff to deliver customer service excellence
• Balance the day-to-day operations and become a subject matter expert in their operational area
• Manage relationship with onshore customer
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Responsible for getting team's people metrics in control and responsible for attrition.
• Prepares and analyzes internal and external quality reports for management staff review
• Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards
Qualifications we seek in you
Minimum qualifications
• Graduate (any stream)
• Relevant experience in banking sector and handled big teams as a TL with excellent stakeholder and customer management.
Preferred Qualifications
• Excellent data analytics skills and knowledge of Banking Domain
• Good understanding of different types of Lending operations
• Good project management, documentation and process orientation skills
• Proficiency with office tools like MS Word, MS excel & power point.
• Good interpersonal skills
• Good customer and partner management. Build excellent relations with customers.
• Responsibility of people metrics delivery and Operations SLAs.
• High customer service orientation
• Lead and motivate staff to deliver customer service excellence
• Balance the day-to-day operations and become a subject matter expert in their operational area
• Manage relationship with onshore customer
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Responsible for getting team's people metrics in control and responsible for attrition.
• Prepares and analyzes internal and external quality reports for management staff review
• Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards
Qualifications we seek in you
Minimum qualifications
• Graduate (any stream)
• Relevant experience in banking sector and handled big teams as a TL with excellent stakeholder and customer management.
Preferred Qualifications
• Excellent data analytics skills and knowledge of Banking Domain
• Good understanding of different types of Lending operations
• Good project management, documentation and process orientation skills
• Proficiency with office tools like MS Word, MS excel & power point.
• Good interpersonal skills
• Good customer and partner management. Build excellent relations with customers.
• Responsibility of people metrics delivery and Operations SLAs.
• High customer service orientation
💡 Quick Summary
Seeking a career-building opportunity? The DG | Senior Manager | Banking position is now open for candidates interested in the Bank Jobs sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
