Job Description
Job Description
Role/ Job Title: Dialer Operator
Business: Branch Banking
Function/ Department: Virtual Relationship Management
Place of Work: Thane / Hyderabad
Job Purpose
Manage the outbound call center dialer which is the technology behind the operations of call center
Responsible to drive and manage Telecom lines to ensure maximum customers are connected
Roles & Responsibilities
Manage outbound call center dialer functionality end to end
Real time manage the dialer application for upload of database
Monitor and churn the database tables as per the connectivity delivered in a specific campaign
Control Idle time and call drop offs by understanding Pacing ratios
Responsible to manage telecom lines – recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees
Secondary Responsibilities
Skilled to review the dialer performance and share the output or recommend changes which are required to better the application performance
Innovative on using the dialer features to ensure higher connectivity
Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected
Managerial & Leadership Responsibilities
Strong team player
Demonstrates technical skills and imparts the knowledge to required resources
Periodic reporting of dialer performance and daily dialed output summary
Should be skilled to drive objective through call center team daily
Key Success Metrics
Number of dial out
Daily/Weekly/Monthly Connects
Ensuring stability of dialer application
Telecom lines performance management
Real time monitoring and reducing idle time of the VRM's
Role/ Job Title: Dialer Operator
Business: Branch Banking
Function/ Department: Virtual Relationship Management
Place of Work: Thane / Hyderabad
Job Purpose
Manage the outbound call center dialer which is the technology behind the operations of call center
Responsible to drive and manage Telecom lines to ensure maximum customers are connected
Roles & Responsibilities
Manage outbound call center dialer functionality end to end
Real time manage the dialer application for upload of database
Monitor and churn the database tables as per the connectivity delivered in a specific campaign
Control Idle time and call drop offs by understanding Pacing ratios
Responsible to manage telecom lines – recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees
Secondary Responsibilities
Skilled to review the dialer performance and share the output or recommend changes which are required to better the application performance
Innovative on using the dialer features to ensure higher connectivity
Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected
Managerial & Leadership Responsibilities
Strong team player
Demonstrates technical skills and imparts the knowledge to required resources
Periodic reporting of dialer performance and daily dialed output summary
Should be skilled to drive objective through call center team daily
Key Success Metrics
Number of dial out
Daily/Weekly/Monthly Connects
Ensuring stability of dialer application
Telecom lines performance management
Real time monitoring and reducing idle time of the VRM's
💡 Quick Summary
Seeking a career-building opportunity? The Dialer Operator position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.