Dietary Technician/Supervisor, Patient Food Services, C&W

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Dietary Technician/Supervisor oversees food service operations for patients and/or residents by supervising designated staff, coordinating work assignments, evaluating employee performance, facilitating training and maintaining department standards and procedures. The role applies their nutrition management and diet writing knowledge and experience when processing diet orders in a progressive centralized diet office setting, utilizing a variety of computerized applications and performs other related administrative duties as required. The Dietary Technician/Supervisor supports the development of Food Services mission, philosophy, policies, objectives and standards and promotes good public and interdepartmental through effective communication and relationships.

What you’ll do
Supervises assigned staff by coordinating work assignments, maintaining staff records, evaluating employee performance, maintaining department standards and procedures, determining related training and orientation requirements, and/or organizing and conducting staff meetings. Reports significant concerns regarding employee performance to the Manager or designate. Oversees and updates standards, duty lists and procedures as assigned.
Reviews, processes and updates the food services computer systems, including food intake reports, and food processor programs and communicates updates and changes to relevant staff.
Visits patient and/or resident units routinely regarding diet and food preferences and acceptance, to resolve concerns or issues and/or provide routine diet instruction as delegated by dietitians, researching new food items as required. Generates therapeutic patient’s menu calculation reports and recipe calculation report for Dietitians as required.
Ensures food handling and preparation is conducted in accordance with established practices and procedures and legislated standards, e.g. food safety plan, Hazard Analysis and Critical Control Points (HACCP) guidelines, food texturing guidelines; and ensures that food and supplies are handled, stored and maintained safely and efficiently, including maintenance of equipment operating and cleaning standards, audit documents, food rotations and leftovers to minimize risk, spoilage and waste.
Estimates requirements for food and related supplies. Coordinates and implements the ordering and receiving of supplies, including resolving discrepancies with suppliers. Meets with supplier representatives to discuss quality and delivery issues and/or concerns, and to review new products.
Arranges for the periodic maintenance and repair of equipment. Completes work orders for routine repairs and servicing, and makes recommendations for purchase/replacement or major repairs.
Communicates and interprets regulations and standards to staff to ensure compliance with Worksafe BC, including maintaining records of current Material Safety Data sheets and compliance with Workplace Hazardous Material Information System and all related training documentation.
Cooperates and collaborates with the Occupational Health & Safety Committee by performing regular workplace inspections, investigating injuries and completing related documentation. Participates in return to work, fire prevention and disaster plans as required by the employer.
Participates in Quality Improvement by conducting audits and satisfaction surveys, completing appropriate reports, providing feedback, identifying and following up on action plan/risk factors, and making recommendations for improvements to the menu or managing of the department to the Manager or designate.
Performs a variety of food services administrative duties, including compiling statistics, creating spreadsheets, preparing documents and reports, maintaining records and files. Participates and contributes at various meetings as required by the employer.
Performs other related duties as required.