Job Description
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Digital Accessibility Manager/Internal Comms
HSBC
Pune, Maharashtra
Apply
18 hours ago
Full–time
Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of a Digital Accessibility Manager.
In this role, you will:
• Support digital programmes with digital accessibility and ensure they are in line with the bank strategy, Group standards and procedures
• Provide technical accessibility support for digital projects, by assisting and helping projects meet internal and external digital accessibility requirements
• Regular reporting of accessibility compliance activity
• Help the Head of Digital Experience and Accessibility define the strategy, policy and implementation of the digital accessibility programme
• Create, maintain and roll out of the global accessibility programme to key stakeholders within the business
• Create and implement the digital accessibility strategy and maintain standards
• Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers.
• Deliver digital accessibility training and awareness
• Manage stakeholders and external agency relationships relevant to the role
• Bridge digital knowledge gaps in the business by connecting them to experts either in Group Communications and Brand or elsewhere in the bank
• Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management,
• Policy and procedural compliance and early identification and effective resolution or escalation of issues/risks that arise.
Requirements
To be successful in this role, you should meet the following requirements:
• Act as the subject matter expert on digital accessibility for general accessibility queries and requests
• Support Digital initiatives to achieve a high level of accessibility
• Understand businesses with their Digital accessibility requirements
• Contribute to the HSBC Digital Accessibility Framework to ensure the bank's digital channels are accessible, whilst maintaining, protecting and enhancing HSBC's values, reputation and stakeholder value.
• Manage global accessibility vendor relationships and oversee local accessibility agency on-boarding
• Reduce legal, reputational and operational risk to HSBC by supporting teams to meet the accessibility standard and the HSBC Digital Accessibility Framework, particularly in high risk markets
• Support the delivery of customer-centric visions and programme implementations that will enable HSBC customers to directly interact with the Bank through non face to face interactions
• Help launch key digital projects related to accessibility
• Consistent, open communication between all stakeholders
• Establish and maintain stakeholders' relationships
• Understand, assess & advise on accessibility standards and regulatory requirements to ensure compliant status and follow up if any gaps and remediation.
• Coordinate with global / regional / country team to deliver and promote accessibility awareness programs and education campaign to all employees and/or special group of people (such as IT developers, Product owners and Senior management team)
The successful candidate will also meet the following requirements:
• Subject matter expert on digital accessibility frameworks and best practices including but not limited to WCAG
• A hands on understanding of all major assistive technology including but not limited to JAWS, NVDA, Dragon, PEAT, Talkback, Voiceover
• Ability to manage bank wide accessibility activities, exercising guidance and providing technical support to digital teams and projects
• A strong preference for knowledge of front end code
• A strong preference to be able to create custom assistive technology code
• The ability to understand technical accessibility defects and the risk implications of each
• A strong understanding of the digital behavior and needs of disabled customers
• Demonstrate strong relationship management in order to interact with a variety of company departments across the globe in order to deliver comprehensive end to end customer-centric solutions
• Be hands on in doing analysis, derive insights and making presentations
• Excellent written and verbal communication skills and the ability to influence stakeholders
• Initiatives led by this position usually require coordinating with multi-departmental teams, possibly involving participants from multiple locations and countries (internally and externally
• Previous experience in developing and implementing digital accessibility strategies and projects
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
Digital Accessibility Manager/Internal Comms
HSBC
Pune, Maharashtra
Apply
18 hours ago
Full–time
Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of a Digital Accessibility Manager.
In this role, you will:
• Support digital programmes with digital accessibility and ensure they are in line with the bank strategy, Group standards and procedures
• Provide technical accessibility support for digital projects, by assisting and helping projects meet internal and external digital accessibility requirements
• Regular reporting of accessibility compliance activity
• Help the Head of Digital Experience and Accessibility define the strategy, policy and implementation of the digital accessibility programme
• Create, maintain and roll out of the global accessibility programme to key stakeholders within the business
• Create and implement the digital accessibility strategy and maintain standards
• Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers.
• Deliver digital accessibility training and awareness
• Manage stakeholders and external agency relationships relevant to the role
• Bridge digital knowledge gaps in the business by connecting them to experts either in Group Communications and Brand or elsewhere in the bank
• Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management,
• Policy and procedural compliance and early identification and effective resolution or escalation of issues/risks that arise.
Requirements
To be successful in this role, you should meet the following requirements:
• Act as the subject matter expert on digital accessibility for general accessibility queries and requests
• Support Digital initiatives to achieve a high level of accessibility
• Understand businesses with their Digital accessibility requirements
• Contribute to the HSBC Digital Accessibility Framework to ensure the bank's digital channels are accessible, whilst maintaining, protecting and enhancing HSBC's values, reputation and stakeholder value.
• Manage global accessibility vendor relationships and oversee local accessibility agency on-boarding
• Reduce legal, reputational and operational risk to HSBC by supporting teams to meet the accessibility standard and the HSBC Digital Accessibility Framework, particularly in high risk markets
• Support the delivery of customer-centric visions and programme implementations that will enable HSBC customers to directly interact with the Bank through non face to face interactions
• Help launch key digital projects related to accessibility
• Consistent, open communication between all stakeholders
• Establish and maintain stakeholders' relationships
• Understand, assess & advise on accessibility standards and regulatory requirements to ensure compliant status and follow up if any gaps and remediation.
• Coordinate with global / regional / country team to deliver and promote accessibility awareness programs and education campaign to all employees and/or special group of people (such as IT developers, Product owners and Senior management team)
The successful candidate will also meet the following requirements:
• Subject matter expert on digital accessibility frameworks and best practices including but not limited to WCAG
• A hands on understanding of all major assistive technology including but not limited to JAWS, NVDA, Dragon, PEAT, Talkback, Voiceover
• Ability to manage bank wide accessibility activities, exercising guidance and providing technical support to digital teams and projects
• A strong preference for knowledge of front end code
• A strong preference to be able to create custom assistive technology code
• The ability to understand technical accessibility defects and the risk implications of each
• A strong understanding of the digital behavior and needs of disabled customers
• Demonstrate strong relationship management in order to interact with a variety of company departments across the globe in order to deliver comprehensive end to end customer-centric solutions
• Be hands on in doing analysis, derive insights and making presentations
• Excellent written and verbal communication skills and the ability to influence stakeholders
• Initiatives led by this position usually require coordinating with multi-departmental teams, possibly involving participants from multiple locations and countries (internally and externally
• Previous experience in developing and implementing digital accessibility strategies and projects
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
💡 Quick Summary
Seeking a career-building opportunity? The Digital Accessibility Manager|Internal Comms position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
