Job Description
Amenity Services Digital - Business Analyst
Review, analyze and evaluate Amenity Services digital business systems and related User Requirements. Develop user journeys and experiences for digital products within Amenity Services domain. Define Use Cases for Booking and Hospitality Platform, Food Services, mobile service products. Analysis of current platforms and systems to benchmark operations and performance baseline to define future user requirements. Interface with digital products user communities, focus groups, development teams and others to document requirements, define scope and objectives, and formulate systems overall business strategies.
Also provide integrated change, testing and implementation support for SaaS Booking and Hospitality Platform and other digital products. Collaborate with Platform SMEs, project managers, technologist and UAT teams to define, design and develop product and quality assurance methods.
Responsibilities:
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Construct workflow charts and diagrams; studying system capabilities; writing specifications
Recommend controls by identifying issues / blockers and writing improved procedures
Monitor and participate project progress activities by tracking and resolving
Prepare technical reports by collecting, analyzing and summarizing info and trends
Validate technology resource requirements and develop cost estimate models
Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning
Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
Perform market research and studies for new and evolving digital products planned for onboarding to the Amenity Services domain
Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
Review a business operations digital resources and assets, to optimize purchasing, inventory management, distribution and facilities
Actively participate in the implementation of approved changes
Create informative, actionable and repeatable reporting services and data collection resources with relevant business systems
Conduct ad hoc analyses to investigate ongoing or one-time operational issues
Provide required support in developing and maintaining process, solution, and business requirement docs, checklists, and other organizational process assets
Requirements:
5-7 years’ experience managing/configuring Event Planning, Hospitality, or Customer Service platforms
Familiar with Use Case development, workflow design and process engineering
Bachelor's Degree in appropriate field of study or equivalent work experience
Detail oriented, analytical and inquisitive
Ability to work independently and with others
Extremely organized with strong time-management skills
Business Analyst top skills & SW proficiencies:
Agile Scrum methodology
Familiar with relational database concepts and client-server concepts
Microsoft Office Suite, Visio, MS Teams, Jira, Figma
Microsoft Access and/or SQL
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-1+ pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-1+ environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-1+ or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Review, analyze and evaluate Amenity Services digital business systems and related User Requirements. Develop user journeys and experiences for digital products within Amenity Services domain. Define Use Cases for Booking and Hospitality Platform, Food Services, mobile service products. Analysis of current platforms and systems to benchmark operations and performance baseline to define future user requirements. Interface with digital products user communities, focus groups, development teams and others to document requirements, define scope and objectives, and formulate systems overall business strategies.
Also provide integrated change, testing and implementation support for SaaS Booking and Hospitality Platform and other digital products. Collaborate with Platform SMEs, project managers, technologist and UAT teams to define, design and develop product and quality assurance methods.
Responsibilities:
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Construct workflow charts and diagrams; studying system capabilities; writing specifications
Recommend controls by identifying issues / blockers and writing improved procedures
Monitor and participate project progress activities by tracking and resolving
Prepare technical reports by collecting, analyzing and summarizing info and trends
Validate technology resource requirements and develop cost estimate models
Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning
Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
Perform market research and studies for new and evolving digital products planned for onboarding to the Amenity Services domain
Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
Review a business operations digital resources and assets, to optimize purchasing, inventory management, distribution and facilities
Actively participate in the implementation of approved changes
Create informative, actionable and repeatable reporting services and data collection resources with relevant business systems
Conduct ad hoc analyses to investigate ongoing or one-time operational issues
Provide required support in developing and maintaining process, solution, and business requirement docs, checklists, and other organizational process assets
Requirements:
5-7 years’ experience managing/configuring Event Planning, Hospitality, or Customer Service platforms
Familiar with Use Case development, workflow design and process engineering
Bachelor's Degree in appropriate field of study or equivalent work experience
Detail oriented, analytical and inquisitive
Ability to work independently and with others
Extremely organized with strong time-management skills
Business Analyst top skills & SW proficiencies:
Agile Scrum methodology
Familiar with relational database concepts and client-server concepts
Microsoft Office Suite, Visio, MS Teams, Jira, Figma
Microsoft Access and/or SQL
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-1+ pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-1+ environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-1+ or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
💡 Quick Summary
Seeking a career-building opportunity? The Digital Business Analyst | Sr Associate position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
