Job Description
At IAG, were ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
Step into a leadership role that connects people, partners and platforms to keep IAGs digital information working smoothly behind the scenes. As the Digital Classification Team Lead, youll lead a small onshore team while working closely with offshore partners to deliver accurate, reliable classification at scale. Your work helps teams across IAG find the right information quickly, supports regulatory obligations, and keeps customer data safe. This role suits someone who enjoys leading through change, making smart decisions when priorities shift, and improving how work gets done. Youll bring calm direction, clear standards and a people first mindset to a service that really matters. This is a permanent full-time role based in Naarm (Melbourne).
What You'll Do
Lead and coach an onshore team while partnering with offshore teams to deliver consistent, high quality digital classification outcomes. Oversee day to day operations, balancing workload, priorities and service levels in response to changing business needs. Build strong relationships with stakeholders and vendors, influencing outcomes and resolving issues collaboratively. Drive quality, process improvement and workflow optimisation to improve efficiency, accuracy and customer outcomes. Support change initiatives, updating standards and ways of working as business, regulatory or technology needs evolve. Monitor risks and performance, responding decisively to issues involving sensitive data, capacity or service delivery.
What You'll Bring
Experience leading or influencing teams through change in complex or evolving operational environments. Strong stakeholder relationship skills, with confidence influencing decisions across teams, partners and vendors. Sound business judgement and the ability to make decisions considering operational, risk and regulatory impacts. A proactive, improvement focused mindset, with strengths in process design, workflow management and prioritisation. A leadership style that empowers others, sets clear expectations and supports people to achieve strong outcomes. Experience working with service management platforms such as JIRA, ServiceNow, or similar tools, is preferred but not essential.
What We Offer
Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Applications close: Monday 27 April 2026 11:59PM AEST
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
Step into a leadership role that connects people, partners and platforms to keep IAGs digital information working smoothly behind the scenes. As the Digital Classification Team Lead, youll lead a small onshore team while working closely with offshore partners to deliver accurate, reliable classification at scale. Your work helps teams across IAG find the right information quickly, supports regulatory obligations, and keeps customer data safe. This role suits someone who enjoys leading through change, making smart decisions when priorities shift, and improving how work gets done. Youll bring calm direction, clear standards and a people first mindset to a service that really matters. This is a permanent full-time role based in Naarm (Melbourne).
What You'll Do
Lead and coach an onshore team while partnering with offshore teams to deliver consistent, high quality digital classification outcomes. Oversee day to day operations, balancing workload, priorities and service levels in response to changing business needs. Build strong relationships with stakeholders and vendors, influencing outcomes and resolving issues collaboratively. Drive quality, process improvement and workflow optimisation to improve efficiency, accuracy and customer outcomes. Support change initiatives, updating standards and ways of working as business, regulatory or technology needs evolve. Monitor risks and performance, responding decisively to issues involving sensitive data, capacity or service delivery.
What You'll Bring
Experience leading or influencing teams through change in complex or evolving operational environments. Strong stakeholder relationship skills, with confidence influencing decisions across teams, partners and vendors. Sound business judgement and the ability to make decisions considering operational, risk and regulatory impacts. A proactive, improvement focused mindset, with strengths in process design, workflow management and prioritisation. A leadership style that empowers others, sets clear expectations and supports people to achieve strong outcomes. Experience working with service management platforms such as JIRA, ServiceNow, or similar tools, is preferred but not essential.
What We Offer
Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Applications close: Monday 27 April 2026 11:59PM AEST
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
💡 Quick Summary
Seeking a career-building opportunity? The Digital Classification Team Lead position is now open for candidates interested in the Insurance sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
