Job Description
Department of Customer Service
Reference number
req50785
Occupation
Communications Marketing and Media
Work type
Full-Time
Location
Sydney City
Salary Information
$113,574 - $125,720 + super
Closing date
28 April 2026 at 10:00am
Digital Designer
Clerk Grade: 7/8
Annual Salary Range: $113,574 - $125,720 + superannuation
Employment Type: Ongoing, Full-time
Location: Haymarket, Sydney, with a flexible hybrid working arrangement on offer
Use your digital and creative expertise to design on-brand art and design that is accurate and meets briefs. Foster a collaborative and creative team culture.
About the team
The Digital Channels and Creative Directorate (DCC) is part of the NSW Department of Customer Service. It develops contemporary communication plans across digital channels including social media, digital, some video and print/collateral. Our team partner with other Customer Service agencies including SafeWork NSW, NSW Fair Trading, NSW Building Commission, Service NSW, Revenue NSW among others.
We pride ourselves on creating a culture of diversity, inclusion and belonging. We’re committed to a safe working environment where people are encouraged to contribute.
You will work closely with other creative and multi-disciplinary teams in the Brand and Design team.
About the role
Digital Channels and Creative is a team of talented creators across various disciplines. You contribute to a team which includes brand advisors and designers. The main task will be the timely and effective design of print and digital collateral using contemporary software according to creative briefs. The role has a creative influence on the broader Portfolio’s Agencies along with the creation of trusted visual identities which help drive communication saliency and differentiation. You will be confident in your interpersonal skills and enjoy working with people in a team. A technical proficiency in creative design and related software, including Canva, is mandatory.
An interest in emerging technology including brand and design contributions to social media, video formats, and the web is also important to this role.
To be successful in the role:
You will be passionate about the business objectives of our Agency partners from a creative perspective. Day to day, you will:
Be a confident communicator able to influence, negotiate and make a case for effective design outcomes which align to brand objectives.
Demonstrate a creative flair that ensures collateral is on-brand and consistent, while recognising the strategic need for brand variability.
Gain and maintain a strong understanding of the NSW Masterbrand Framework.
Have a strong sense of prioritisation, working with your people leader to triage design work based competing demands.
Work with other digital creatives such as social media and video producers to incorporate on brand design to high profile and high value assets.
Use creative design to promote the adoption and brand compliance of Enterprise design software such as Canva for the creation of templates across DCS.
What we need from you
An up-to-date CV and design examples or portfolio as well as a brief cover letter outlining how your skills and experience align to the role.
Please note candidates invited to interview will be required to complete additional assessments
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Meg Rapley via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday 28 April 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req50785
Occupation
Communications Marketing and Media
Work type
Full-Time
Location
Sydney City
Salary Information
$113,574 - $125,720 + super
Closing date
28 April 2026 at 10:00am
Digital Designer
Clerk Grade: 7/8
Annual Salary Range: $113,574 - $125,720 + superannuation
Employment Type: Ongoing, Full-time
Location: Haymarket, Sydney, with a flexible hybrid working arrangement on offer
Use your digital and creative expertise to design on-brand art and design that is accurate and meets briefs. Foster a collaborative and creative team culture.
About the team
The Digital Channels and Creative Directorate (DCC) is part of the NSW Department of Customer Service. It develops contemporary communication plans across digital channels including social media, digital, some video and print/collateral. Our team partner with other Customer Service agencies including SafeWork NSW, NSW Fair Trading, NSW Building Commission, Service NSW, Revenue NSW among others.
We pride ourselves on creating a culture of diversity, inclusion and belonging. We’re committed to a safe working environment where people are encouraged to contribute.
You will work closely with other creative and multi-disciplinary teams in the Brand and Design team.
About the role
Digital Channels and Creative is a team of talented creators across various disciplines. You contribute to a team which includes brand advisors and designers. The main task will be the timely and effective design of print and digital collateral using contemporary software according to creative briefs. The role has a creative influence on the broader Portfolio’s Agencies along with the creation of trusted visual identities which help drive communication saliency and differentiation. You will be confident in your interpersonal skills and enjoy working with people in a team. A technical proficiency in creative design and related software, including Canva, is mandatory.
An interest in emerging technology including brand and design contributions to social media, video formats, and the web is also important to this role.
To be successful in the role:
You will be passionate about the business objectives of our Agency partners from a creative perspective. Day to day, you will:
Be a confident communicator able to influence, negotiate and make a case for effective design outcomes which align to brand objectives.
Demonstrate a creative flair that ensures collateral is on-brand and consistent, while recognising the strategic need for brand variability.
Gain and maintain a strong understanding of the NSW Masterbrand Framework.
Have a strong sense of prioritisation, working with your people leader to triage design work based competing demands.
Work with other digital creatives such as social media and video producers to incorporate on brand design to high profile and high value assets.
Use creative design to promote the adoption and brand compliance of Enterprise design software such as Canva for the creation of templates across DCS.
What we need from you
An up-to-date CV and design examples or portfolio as well as a brief cover letter outlining how your skills and experience align to the role.
Please note candidates invited to interview will be required to complete additional assessments
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Meg Rapley via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday 28 April 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Digital Designer position is now open for candidates interested in the Web / Graphic Design Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Web / Graphic Design Jobs is a plus.
