Full job description
Digital Experience Project Officer (Fixed Term) (Dalby)
Reference Number: 1805
Closing Date: 29-08-2024
Employment Type: Fixed Term Full Time ()
Location: Dalby Corporate Office Level 1 (Ground Floor)
Be part of a team that make a real difference within the communities we serve. Our mission drives us, and we want you to be part of the journey.


About the Opportunity

The Digital Experience Project Officer is responsible for the content development of Councils new digital experience & knowledge base platform (DXP LG). This role will apply content design principles and user-centric thinking in addressing our customer's online needs in language and format they require.


This role is fixed term, full time for two (2) years.


You will be:

Collaborating on the development of a content strategy and governance model that is scalable across the organisation to deliver user-centric and accessible content
Writing, reviewing, and publishing accessible online content according to human centred content design principles with a focus on making complex language, concepts and processes easy to understand
Evaluating and assessing content from Customer Contact Knowledge Management officer/fact owners/Subject Matter Experts (SME's)
Working with business units to update current content
Identifying gaps in our online content, determining recommendations for remediation, and leading in their implementation

About yourself

A person in this position will need to hold a relevant Bachelor of Communication in a related field, OR be able to demonstrate equivalent related experience. It is also highly desirable for the successful candidate to have

experience in development of customer-centric content
Substantial experience writing, editing and publishing online content for complex, large scale websites

The benefits working for WDRC:

Work / life balance

We understand the importance of balance. Enjoy flexible work arrangements and wellness programs designed to keep you at your best.

Superannuation

In addition to your annual salary, Council will contribute twelve (12) per cent, including the superannuation guarantee contribution.

Growth Opportunities

We invest in your growth. Whether it’s skill development, mentorship, or career advancement, we’ve got you covered.

Access to Corporate Health Plan

Take care of yourself and join one of our Corporate Health Plans to improve life.

Health & Wellbeing program and Mental Health Support

Change your lifestyle and live better with healthy ideas. Be your best possible self with provided support and information.

Access to free Employee Assistance Program & confidential counselling

Reach out to someone confidentially if you are experiencing any concerns or problems.

Salary Packaging Available

Restructure your salary to work for you to pay for everyday living expenses such as Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel, Gas and Electricity.

Allowances Available (if applicable)

Allowances such as Locality Allowance may be applicable to your position.

Leave Loading

You will receive 17.5% leave loading on top of your base rate of pay, while you are on Annual Leave.

Uniforms and PPE

Uniforms and Personal Protective Equipment (PPE) provided.

Job security in a local government position

Feel secure working for an organisation who believes in strong foundations of respect, balance, communication, teamwork, accountability and leadership.


Living & Working in the Western Downs:

Experience Western Downs


If you are looking to join an innovative and dynamic company, that provides staff with a work life balance and opportunities for growth with state of the art mentoring from professionals within its team, this may be the role for you. Be part of the community you serve. TOGETHER WE MAKE A REAL DIFFERENCE.


Applications close at 5.00pm AEST on Thursday 29 August 2024.


Additional Information

The recruitment process may include candidates undergoing a pre-employment medical including drug and ******* testing.

WDRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.