Digital Manager| Wholesale Digital Channels

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities. We are currently seeking an experienced professional to join the Wholesale Digital Team. • Responsible for Digital channels and business management of the Bank’s Interactive channels, by aligning with the Bank’s strategic and tactical direction and plans, identifying and translating market opportunities into new business revenues, managing revenue contribution, and employing product management methodologies and disciplines to manage and execute the Bank’s strategies • Support delivery of Wholesale Digital products, propositions and functionalities which are sufficiently flexible, scalable, simple and consistent enough to meet the needs of our global and local businesses • Enable positioning of HSBCnet competitively as a leading provider of digital services • Promote a clear vision for the Global Liquidity and Cash Management business that is aligned to the overall bank’s vision, Values and goals, and engage people to create an inclusive, high performing, customer centred culture • Support the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives • Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience • Support constructive cross country and cross business teamwork by demonstrating collaboration Impact on the Business/Function • Support delivery of e-commerce products, propositions and functionalities which are sufficiently flexible, scalable, simple and consistent enough to meet the needs of our global and local businesses • Enable positioning of HSBCnet competitively as a leading provider of digital services • Support Cost reduction and Streamlining initiatives • Driving digital to replace paper or telephone; e-penetration targets; controlling Run The Bank (RTB) and Change The Bank (CTB) costs • Service level and reliability • Risk Management/Regulatory compliance Customers / Stakeholders • Global Business Channel distribution strategy teams • Executive stakeholders across the Business lines/product groups • Global Product areas across GLCM, GTRF, Global Markets, Global Asset Management, Prime services, HSBC Securities Services (HSS) etc • Operations, Client Management, Global Service Centre (GSC) • Close working relationship with Information Technology (IT) – requires a good knowledge and understanding of technology Leadership & Teamwork • Promote a clear vision for the GLCM business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centerd culture • Support the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives • Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience • Support constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers Operational Effectiveness & Control • Manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximise end to end integration, effectiveness and efficiency • Maintain a robust and efficient control environment across GLCM to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise • Support the development, implementation and maintenance of GLCM management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels • Support the implementation and oversight of GLCM policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance Requirements • Transaction Banking Product Management • Working with virtual teams / Cross border (remote) teams will be an advantage • Experience in dealing with technology platforms • Programme Delivery/Process improvement • Experience in managing e-commerce / digital platforms • Exposure to dealing with Commercial Banking customers • Experienced project/programme manager with relationship management skills and/or industry product specialist • High level of business acumen and commercial awareness, together with a sound knowledge of the full range of transaction banking products commerce and/or ecommerce • High level oral and written communication skills and presentation skills including public speaking • Complex and analytical reasoning • Technical and Computer skills • Minimum Graduation or as required for the role, whichever is higher Useful Link Link to Careers Site: Click HERE You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India