Digital Marketing Account Associate
The Account Associate, Digital Solutions is an entry-level role on the Account Services Team charged with delivering the value proposition of the agency on a day-to-day basis. The primary responsibility of this position is to support a portfolio of Customers, developing strong relationships by helping them identify and execute their digital marketing strategies. To achieve this, the role assists with the Project Management and Execution plans for Marketing Automation and Digital Marketing strategies. Strong people skills, communications, and a positive attitude are a must when cultivating long term Customers.
As an extension of our Customers’ marketing departments, we endeavor to make their daily interactions with us low maintenance, and very enjoyable. This role requires a high degree of organization and team coordination capabilities in order to translate the Customer’s objective into actionable monthly plans to be delivered directly and through other teammates. The Account Associate, Digital Solutions coordinates customer meetings and makes presentations, holding these sessions to a very high standard of quality in terms of presentation, timing, and documented next steps. This role contributes highly to the agency's culture, setting an example for the team in areas such as work ethic, attention to detail, and attitude.
GENERAL
Participate in planning sessions with the broader Account team leaders to drive process improvements, solve problems, and improve our service delivery
Maintain on-target delivery of Tasks, Time Budget, and Campaign goals
Participate in (and sometimes run) scrum meetings, support project plans, coordinate the schedule for the delivery of services
Actively engage more senior team members in order to achieve the customers objectives in a timely manner
ACCOUNT SUPPORT
Maintaining strong relationships with assigned Customers lead on a monthly basis.
Be the Customer Subject Matter Expert, knowing the business, their marketing goals, and how best to initiate new campaigns and projects for positive outcomes
Be the Customer Advocate to overcome obstacles and achieve results.
Provide input in, and coordinate the Marketing Plan for Customers against the Statement of Work (SOW):
Marketing Automation Services (Campaigns and Use Cases)
Digital Marketing Services (SEO, PPC, Paid Social, Paid Media)
Data and Insights (Assessments, Opportunities, KPI reporting)
Strategy Services (Workshops and Accelerators)
Oversee and set a high level of quality control for Customer Assets: campaigns, raw data, folders, lists, configurations in the automation platform or other
Coordinate and run Customer Meetings with a focus on highlighting our work, uncovering potential opportunities, and reviewing Key Performance Indicators.
Identify gaps in the Customer’s marketing process, suggest changes, and escalate to senior agency resources if needed
Deliver to the contracted services for Deliverables and/or Subscribed Time
KNOWLEDGE AND SKILL SET
Introductory to intermediate knowledge of digital marketing in the areas of Paid Media, Search Optimization, Social Media, Email Marketing, Creative Design, Content Strategy and more.
A curious mind to ask good questions that uncover business objectives and formulate marketing plans
Must have strong communication skills both written and verbal
Must have strong marketing instinct and creative energy
Must be organized to prioritize multiple tasks and delegate effectively
Must have strong writing and editing skills
Detail-oriented with an eye for “pixel perfection” and passionate about their contributions
Demonstrated ability to work well in a fast-paced, entrepreneurial, results-oriented team environment
Strong ability to research best practices and new ways of doing things to remain fresh and efficient
EDUCATION AND EXPERIENCE
Minimum 1-3 years in a digital agency or fast-paced marketing environment
Experience in small teams or in a project coordination capacity
Specialized post-secondary education in marketing, communications, or digital media is a benefit
Job Type: Full-time
Pay: $40,000.00-$46,000.00 per year
Additional pay:
Bonus pay
Benefits:
Casual dress
Company events
Dental care
Extended health care
Paid time off
Vision care
Work from home
Flexible language requirement:
French not required
Schedule:
Monday to Friday
Work Location: Hybrid remote in Oakville, ON