Summary

The agent will answer/make all incoming/ outgoing calls to customers who have shown interest in our product, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. The agent will be a member

of the primary contact team for interested customers in the products we offer through social media platforms and will be responsible for assisting them over the phone. The agent will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Responsibilities

Answer incoming calls and respond to customers' emails

Pitch our product information and features to the customers and onboard

the customer. This is a target-driven role

Managing and resolving customer complaints

Identify and escalate issues to supervisors

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Complete call logs and reports

Others

Requirements

Total Experience: upto 3 years

Relevant Experience: 2 years

Reporting to: Digital Marketing ( Manager)

Salary: No Bar for the Right Candidates

This job is provided by Shine.com