Job Description
You’ll be responsible for ensuring the Digital processes are well managed with effective controls, monitored effectively and ensuring that the impacts of change on the process are managed appropriately. To do this, you’ll be expected to work across the business with many stakeholders who play a part in delivering effective digital customer journeys.
Specifically, you’ll be expected to…
Establish practices to manage the day to day activities related to your processes, including review of process health, progress made on initiatives and prioritization of improvements
Understand how your process works and proactively identify and mitigate risk - that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place and continuously making them better
Partner with the broader process management community to identify opportunities to improve the interactions between digital processes and other operational processes to deliver good customer outcomes
Partner with the broader business to ensure new functionality or key changes to the digital platforms are implemented with robust controls, clear ownership and a focus on good customer outcomes
Monitor Key Results and Critical to Quality Metrics and share performance insights to stakeholders and business partners and adjust your roadmap as necessary
What we’re looking for
Process management experience, preferably within a regulated industry
Great attention to detail to understand key processes, systems and technology
Experience in managing risks and building controls
Ability to work cross-functionally with lots of stakeholders to drive critical business decisions
A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus
Specifically, you’ll be expected to…
Establish practices to manage the day to day activities related to your processes, including review of process health, progress made on initiatives and prioritization of improvements
Understand how your process works and proactively identify and mitigate risk - that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place and continuously making them better
Partner with the broader process management community to identify opportunities to improve the interactions between digital processes and other operational processes to deliver good customer outcomes
Partner with the broader business to ensure new functionality or key changes to the digital platforms are implemented with robust controls, clear ownership and a focus on good customer outcomes
Monitor Key Results and Critical to Quality Metrics and share performance insights to stakeholders and business partners and adjust your roadmap as necessary
What we’re looking for
Process management experience, preferably within a regulated industry
Great attention to detail to understand key processes, systems and technology
Experience in managing risks and building controls
Ability to work cross-functionally with lots of stakeholders to drive critical business decisions
A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus
💡 Quick Summary
Seeking a career-building opportunity? The Digital Process Lead position is now open for candidates interested in the Bank Jobs sector. This role in Nottingham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
