Job Description
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Job type
Full-time
Regular / Permanent
Full Job Description
You are a strategic thinker passionate about driving solutions using financial services skills. You have found the right team.
As the Digital support professional in our Us Private Bank Digital team you will spend each day defining, refining and delivering set goals for our firm
Job responsibilities
Effectively communicate changes with technology partners and work closely with developers to deliver superior products
Deliver support for projects with adequate balance of optimal client experience with highly exceptional risk controls
Assist with user acceptance testing for multiple projects and execution of test cases that will vary from project to project. Understand day to day production environment issues with online support staff, engage technology resources to research production issues, and properly escalate based on client impact
Engage escalation contacts within the business after normal business hours to prepare field communications. Major incident triage with tech partners to identify root cause and mitigation paths
Gather/analyze complex data and develop accurate conclusions with sufficient comprehension of the business to understand risk implications
Understand user experience to aid support in defect troubleshooting. Facilitate forums to address the priority of reported enhancements and defects
Evaluate existing project management processes and look for areas of improvement. Assist with change management as new features are delivered through systematic integrations
Required qualifications, capabilities, and skills
5 -7 years of experience in financial services/banking industry experience preferred
Develop a detailed understanding of the different client experience constructs within our Digital ecosystem
Previous project management experience preferred, ideally in a technology based role
Excellent communication skills, both written and oral
Develop an understanding of our key stakeholders and escalation trees
Preferred qualifications, capabilities, and skills
Ability to multi-task and understanding priorities effectively
Ability to adapt to a rapidly changing business and technology environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Hiring Insights
Job activity
Posted today
JPMorgan Chase
No matching job preferences
Job type
Full-time
Regular / Permanent
Full Job Description
You are a strategic thinker passionate about driving solutions using financial services skills. You have found the right team.
As the Digital support professional in our Us Private Bank Digital team you will spend each day defining, refining and delivering set goals for our firm
Job responsibilities
Effectively communicate changes with technology partners and work closely with developers to deliver superior products
Deliver support for projects with adequate balance of optimal client experience with highly exceptional risk controls
Assist with user acceptance testing for multiple projects and execution of test cases that will vary from project to project. Understand day to day production environment issues with online support staff, engage technology resources to research production issues, and properly escalate based on client impact
Engage escalation contacts within the business after normal business hours to prepare field communications. Major incident triage with tech partners to identify root cause and mitigation paths
Gather/analyze complex data and develop accurate conclusions with sufficient comprehension of the business to understand risk implications
Understand user experience to aid support in defect troubleshooting. Facilitate forums to address the priority of reported enhancements and defects
Evaluate existing project management processes and look for areas of improvement. Assist with change management as new features are delivered through systematic integrations
Required qualifications, capabilities, and skills
5 -7 years of experience in financial services/banking industry experience preferred
Develop a detailed understanding of the different client experience constructs within our Digital ecosystem
Previous project management experience preferred, ideally in a technology based role
Excellent communication skills, both written and oral
Develop an understanding of our key stakeholders and escalation trees
Preferred qualifications, capabilities, and skills
Ability to multi-task and understanding priorities effectively
Ability to adapt to a rapidly changing business and technology environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Hiring Insights
Job activity
Posted today
JPMorgan Chase
💡 Quick Summary
Seeking a career-building opportunity? The Digital Support|Associate position is now open for candidates interested in the MIS Executive sector. This role in bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
