Job Description
We are seeking someone who is tech savvy with impeccable communication skills to join our Digital Trustee team. Every conversation you have with our customers is an opportunity to learn more about their needs, hopes, fears and dreams. You will understand that one size doesn't fit all and will tailor our offerings to meet the unique needs of each customer.
You work with customers to prepare their will, enduring power attorney and statement of wishes documents using our online platform. You will also assist customers who are using our self-serve option by engaging with them using live chat and phone support.
This is a dual role - one where you will work closely with our digital and user experience teams, but will also be part of our wider Retail customer centre network, staying up to date with our products and services.
We provide online support from 8.30am - 7pm so are looking for candidates who are able to work a mix of two shifts, 8.30am - 5pm and 10.30am - 7pm. The working week for this role will be Tuesday to Saturday.
Working from home is an option, particularly in the evening, however we would like you to be able to work from one of our customer centres most of the time to stay up to date with our products and services, and work collaboratively with your team. You can see the locations of our customer centres here.
You work with customers to prepare their will, enduring power attorney and statement of wishes documents using our online platform. You will also assist customers who are using our self-serve option by engaging with them using live chat and phone support.
This is a dual role - one where you will work closely with our digital and user experience teams, but will also be part of our wider Retail customer centre network, staying up to date with our products and services.
We provide online support from 8.30am - 7pm so are looking for candidates who are able to work a mix of two shifts, 8.30am - 5pm and 10.30am - 7pm. The working week for this role will be Tuesday to Saturday.
Working from home is an option, particularly in the evening, however we would like you to be able to work from one of our customer centres most of the time to stay up to date with our products and services, and work collaboratively with your team. You can see the locations of our customer centres here.
💡 Quick Summary
Seeking a career-building opportunity? The Digital Trustee position is now open for candidates interested in the Telecaller Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.
