Job Description
Lead the central client support & process excellence teams
- Manage appropriate staffing across on-site & remote client support
- Hire, train & upskill teams to interact with clients & resolve queries to strict TAT SLAs
- Setup process documentation, SOPs and training/ L&D function to constantly upgrade the client experience & service delivery
- Plan, monitor, and analyze key metrics for the day-to-day performance of client support agents to ensure effective and...
- Manage appropriate staffing across on-site & remote client support
- Hire, train & upskill teams to interact with clients & resolve queries to strict TAT SLAs
- Setup process documentation, SOPs and training/ L&D function to constantly upgrade the client experience & service delivery
- Plan, monitor, and analyze key metrics for the day-to-day performance of client support agents to ensure effective and...
💡 Quick Summary
Seeking a career-building opportunity? The Director | Central Operation Process Excellence position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
