Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Team management
Senior leadership
SaaS
Do you have experience in Team management?
Full job description
Reference number: DCG/CH/1023695
Locations:
Chicago (Rosemont)
As the Director, Client Strategy & Growth, you will be the visionary leader of our post-sales organization. Building upon the foundational work of our current team, you will transition from individual account architecture to leading a high-performing team of Customer Success Managers and Account Managers. You are not just a manager; you are a senior executive partner to our most prestigious clients and a primary driver of the division's commercial success.
Candidate profile
Proven Leadership: 8-10+ years of experience in Customer Success, Account Management, or Strategic Consulting, with at least 3 years in a formal people-management role within the SaaS space.
Domain Expertise: Deep fluency in loyalty mechanics (earn-and-burn, tiered programs) and the MarTech ecosystem (CRM, CDP, ESP).
Commercial Prowess: A strong track record of carrying and exceeding team-wide quotas for renewals and expansion revenue.
Strategic Builder Mindset: Experience scaling an early-stage CS or Account Management function into a mature, data-driven department.
Analytical Rigor: Ability to coach others on how to provide the "so what" and "now what" behind complex data sets.
Education & Mobility: Bachelor’s Degree in Business or Marketing and the ability to travel (approx. 30%) for face-to-face executive relationship building.
Your responsibilities
Strategic Leadership & Team Management & Team Development: Lead, mentor, and scale a diverse team of Customer Success Managers and Account Managers, fostering a culture of "Value Consulting" rather than simple troubleshooting.
Operational Excellence: Evolve the CS playbook and engagement models into a sophisticated, global standard for the Loyalty Management (CLM) division.
Resource Allocation: Manage portfolio distribution to ensure optimal coverage for enterprise accounts while maintaining high standards of service delivery.
Commercial Growth & Retention Ownership & Revenue Accountability: Own the overarching retention and expansion revenue targets for the division.
Expansion Strategy: Design "white space" identification frameworks that allow your team to effectively pitch and close upsells for CLM modules like AI-personalization and gamification.
Commercial Negotiation: Act as the executive escalation point for high-stakes renewals and complex commercial negotiations.
Executive Partnership & Advocacy C-Suite Alignment: Partner with client C-suite and Marketing leaders to align their 3-5 year business roadmaps with our platform’s modular capabilities.
Voice of the Customer: Synthesize high-level market trends and aggregated client feedback to influence the global product roadmap.
Value Storytelling: Oversee the delivery of high-impact Quarterly Business Reviews (QBRs) that translate complex loyalty data (LTV, churn propensity) into compelling ROI narratives.
For you
Competitive salary.
100% paid health insurance.
401(k) match.
Flexible Spending Account (health, dependent, commuter).
Wellness Reimbursement Program.
Exciting work in a rapidly growing department working with leading world brands.
Opportunity to learn from leading specialists to develop a professional IT career.
Hybrid Work Model.
Accommodation statement
Comarch Inc is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law. Comarch Inc provides reasonable accommodations to hires with disabilities on case-by-case basis.
Here’s how the job qualifications align with your profile.
Skills
Team management
Senior leadership
SaaS
Do you have experience in Team management?
Full job description
Reference number: DCG/CH/1023695
Locations:
Chicago (Rosemont)
As the Director, Client Strategy & Growth, you will be the visionary leader of our post-sales organization. Building upon the foundational work of our current team, you will transition from individual account architecture to leading a high-performing team of Customer Success Managers and Account Managers. You are not just a manager; you are a senior executive partner to our most prestigious clients and a primary driver of the division's commercial success.
Candidate profile
Proven Leadership: 8-10+ years of experience in Customer Success, Account Management, or Strategic Consulting, with at least 3 years in a formal people-management role within the SaaS space.
Domain Expertise: Deep fluency in loyalty mechanics (earn-and-burn, tiered programs) and the MarTech ecosystem (CRM, CDP, ESP).
Commercial Prowess: A strong track record of carrying and exceeding team-wide quotas for renewals and expansion revenue.
Strategic Builder Mindset: Experience scaling an early-stage CS or Account Management function into a mature, data-driven department.
Analytical Rigor: Ability to coach others on how to provide the "so what" and "now what" behind complex data sets.
Education & Mobility: Bachelor’s Degree in Business or Marketing and the ability to travel (approx. 30%) for face-to-face executive relationship building.
Your responsibilities
Strategic Leadership & Team Management & Team Development: Lead, mentor, and scale a diverse team of Customer Success Managers and Account Managers, fostering a culture of "Value Consulting" rather than simple troubleshooting.
Operational Excellence: Evolve the CS playbook and engagement models into a sophisticated, global standard for the Loyalty Management (CLM) division.
Resource Allocation: Manage portfolio distribution to ensure optimal coverage for enterprise accounts while maintaining high standards of service delivery.
Commercial Growth & Retention Ownership & Revenue Accountability: Own the overarching retention and expansion revenue targets for the division.
Expansion Strategy: Design "white space" identification frameworks that allow your team to effectively pitch and close upsells for CLM modules like AI-personalization and gamification.
Commercial Negotiation: Act as the executive escalation point for high-stakes renewals and complex commercial negotiations.
Executive Partnership & Advocacy C-Suite Alignment: Partner with client C-suite and Marketing leaders to align their 3-5 year business roadmaps with our platform’s modular capabilities.
Voice of the Customer: Synthesize high-level market trends and aggregated client feedback to influence the global product roadmap.
Value Storytelling: Oversee the delivery of high-impact Quarterly Business Reviews (QBRs) that translate complex loyalty data (LTV, churn propensity) into compelling ROI narratives.
For you
Competitive salary.
100% paid health insurance.
401(k) match.
Flexible Spending Account (health, dependent, commuter).
Wellness Reimbursement Program.
Exciting work in a rapidly growing department working with leading world brands.
Opportunity to learn from leading specialists to develop a professional IT career.
Hybrid Work Model.
Accommodation statement
Comarch Inc is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law. Comarch Inc provides reasonable accommodations to hires with disabilities on case-by-case basis.
💡 Quick Summary
Seeking a career-building opportunity? The Director, Client Strategy & Growth position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.