Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. This role will have high visibility and broad exposure to many critical areas of the US Consumer business.
Key Responsibilities:
Lead large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch
Digital product owner for products and processes which span the card product portfolio
Critical participant in concept development, feasibility assessment, and end-to-end customer experience design
Understand business objectives and customer needs and identify creative ways to leverage capabilities and develop new solutions to meet those needs
Lead Consumer-wide strategic initiatives to drive business results, improve customer experiences, reduce operational risk and increase agility in product development
Partner with technology and platform teams on modernization and migration efforts to enhance customer experiences with a focus on flawless delivery of the customer promise
Required Skills/Qualifications:
Self-starter with track record of excelling in a fast-paced environment and simultaneously driving multiple initiatives
Track record of leading and developing talent, passionate about people leadership
Demonstrated ability to drive implementation of multiple, complex, high priority initiatives simultaneously
Comfort with technology, product lifecycle and scaled agile delivery
Skilled at understanding business and customer needs and translating into tech requirements
Keen understanding of the regulatory environment; desire to build controlled processes and mitigate risk
Comfort with technology, product lifecycle and scaled agile delivery
Ability to understand and clearly communicate the details of complex processes and regulatory requirements
Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies
Excellent relationship with Tech, Platform and Product teams, ability to influence and partner for mutually beneficial solutions
Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. This role will have high visibility and broad exposure to many critical areas of the US Consumer business.
Key Responsibilities:
Lead large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch
Digital product owner for products and processes which span the card product portfolio
Critical participant in concept development, feasibility assessment, and end-to-end customer experience design
Understand business objectives and customer needs and identify creative ways to leverage capabilities and develop new solutions to meet those needs
Lead Consumer-wide strategic initiatives to drive business results, improve customer experiences, reduce operational risk and increase agility in product development
Partner with technology and platform teams on modernization and migration efforts to enhance customer experiences with a focus on flawless delivery of the customer promise
Required Skills/Qualifications:
Self-starter with track record of excelling in a fast-paced environment and simultaneously driving multiple initiatives
Track record of leading and developing talent, passionate about people leadership
Demonstrated ability to drive implementation of multiple, complex, high priority initiatives simultaneously
Comfort with technology, product lifecycle and scaled agile delivery
Skilled at understanding business and customer needs and translating into tech requirements
Keen understanding of the regulatory environment; desire to build controlled processes and mitigate risk
Comfort with technology, product lifecycle and scaled agile delivery
Ability to understand and clearly communicate the details of complex processes and regulatory requirements
Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies
Excellent relationship with Tech, Platform and Product teams, ability to influence and partner for mutually beneficial solutions
Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
💡 Quick Summary
Seeking a career-building opportunity? The Director-Digital Product, Product Development position is now open for candidates interested in the Helper Jobs sector. This role in New York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
