Job Description
P
Palo Alto Networks
Sr. Technical Support Engineer, United States Government, VM Specialist
Palo Alto Networks • Plano, TX, United States • via Smart Recruiters Jobs
Full–time
No Degree Mentioned
Apply on Smart Recruiters Jobs
Apply on LocalJobs.com
Apply directly on The Muse
Apply on Glassdoor
Apply on Indeed
Apply on Jobs
Apply on SimplyHired
Apply on BeBee
Qualifications
You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results
You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals
Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
+ more items(s)
Benefits
For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR
The offered compensation may also include restricted stock units and a bonus
Responsibilities
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity
Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations)
12 more items(s)
More job highlights
Job description
Company Description
To comply with U.S. federal government requirements, U.S. citizenship is required for this position.
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your Impact
• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis
Qualifications
Your Experience
• Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
• Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
• Ability to work independently, as well as contribute as a team player
• Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
• Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices
• Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
• Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
• Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
• Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
• Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT)
• Good understanding of Unix/Linux and Windows operating systems
• Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
• Knowledge of traffic generation tools and scripting languages is a plus
Additional Information
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Report this listing
Palo Alto Networks
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4/5
2.7K reviews
AmbitionBox
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See web results for Palo Alto Networks
5
500+2 - Heidelberg Materials US, Inc.
Director, Government Affairs
500+2 - Heidelberg Materials US, Inc. • Duncanville, TX, United States • via ZipRecruiter
2 days ago
Full–time
Apply on ZipRecruiter
Apply on Jobs.appcast.io
Apply on Career.com Career.com
Apply on Jobilize
Qualifications
Bachelor’s degree in political science, Public Policy, Law, or a related field
Benefits
Competitive base salary and participation in our annual incentive plan
Highly competitive benefits programs
401(k) retirement savings plan with an automatic company contribution as well as matching contributions
2 more items(s)
Responsibilities
Develop and implement strategies to influence public policy and regulatory frameworks affecting the Company as well as the broader building materials sector
Advocate for the Company's interests at local, state, and federal levels
Build and maintain strong relationships with key stakeholders, including elected officials, staff, government officials, policymakers, communities, industry trade associations, and non-governmental organizations
6 more items(s)
More job highlights
Job description
Line of Business: Service & Support
About Us:
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately +,000 employees.
What You'll Be Doing:
• Develop and implement strategies to influence public policy and regulatory frameworks affecting the Company as well as the broader building materials sector. Advocate for the Company's interests at local, state, and federal levels.
• Build and maintain strong relationships with key stakeholders, including elected officials, staff, government officials, policymakers, communities, industry trade associations, and non-governmental organizations.
• Monitor regulatory changes, assess their impact on Company operations, and develop strategies to influence policy development.
• Collaborate with internal stakeholders, including senior management, legal, and operations teams, to align government affairs strategies with business objectives.
• Identify and manage emerging issues, assess their potential impacts, provide strategic advice, and develop mitigation plans.
• Provide clear and concise communications on public policy issues to internal and external stakeholders.
• Prepare reports and presentations on government affairs activities and outcomes for senior management and other stakeholders.
What Are We Looking For:
• Bachelor’s degree in political science, Public Policy, Law, or a related field. Advanced degree preferred.
• Minimum of 10 years of experience in government affairs, public policy, or a related field, preferably within the building materials or construction sectors.
• Strong understanding of the legislative and regulatory processes at local, state, and federal levels.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to build and maintain relationships with government officials and industry stakeholders.
• Flexibility to adapt to changing priorities and political landscapes.
What We Offer:
• Competitive base salary and participation in our annual incentive plan.
• Highly competitive benefits programs.
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Hybrid work environment.
Work Environment:
• Collaborative and dynamic work environment.
• Opportunities for professional growth and development.
• Commitment to diversity and inclusion.
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Palo Alto Networks
Sr. Technical Support Engineer, United States Government, VM Specialist
Palo Alto Networks • Plano, TX, United States • via Smart Recruiters Jobs
Full–time
No Degree Mentioned
Apply on Smart Recruiters Jobs
Apply on LocalJobs.com
Apply directly on The Muse
Apply on Glassdoor
Apply on Indeed
Apply on Jobs
Apply on SimplyHired
Apply on BeBee
Qualifications
You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results
You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals
Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
+ more items(s)
Benefits
For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR
The offered compensation may also include restricted stock units and a bonus
Responsibilities
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity
Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations)
12 more items(s)
More job highlights
Job description
Company Description
To comply with U.S. federal government requirements, U.S. citizenship is required for this position.
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your Impact
• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis
Qualifications
Your Experience
• Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
• Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
• Ability to work independently, as well as contribute as a team player
• Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
• Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices
• Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
• Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
• Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
• Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
• Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT)
• Good understanding of Unix/Linux and Windows operating systems
• Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus
• Knowledge of traffic generation tools and scripting languages is a plus
Additional Information
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Report this listing
Palo Alto Networks
Glassdoor
4/5
2.7K reviews
AmbitionBox
3.8/5
8+ reviews
Indeed
3.8/5
138 reviews
paloaltonetworks.com
More jobs at Palo Alto Networks
See web results for Palo Alto Networks
5
500+2 - Heidelberg Materials US, Inc.
Director, Government Affairs
500+2 - Heidelberg Materials US, Inc. • Duncanville, TX, United States • via ZipRecruiter
2 days ago
Full–time
Apply on ZipRecruiter
Apply on Jobs.appcast.io
Apply on Career.com Career.com
Apply on Jobilize
Qualifications
Bachelor’s degree in political science, Public Policy, Law, or a related field
Benefits
Competitive base salary and participation in our annual incentive plan
Highly competitive benefits programs
401(k) retirement savings plan with an automatic company contribution as well as matching contributions
2 more items(s)
Responsibilities
Develop and implement strategies to influence public policy and regulatory frameworks affecting the Company as well as the broader building materials sector
Advocate for the Company's interests at local, state, and federal levels
Build and maintain strong relationships with key stakeholders, including elected officials, staff, government officials, policymakers, communities, industry trade associations, and non-governmental organizations
6 more items(s)
More job highlights
Job description
Line of Business: Service & Support
About Us:
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately +,000 employees.
What You'll Be Doing:
• Develop and implement strategies to influence public policy and regulatory frameworks affecting the Company as well as the broader building materials sector. Advocate for the Company's interests at local, state, and federal levels.
• Build and maintain strong relationships with key stakeholders, including elected officials, staff, government officials, policymakers, communities, industry trade associations, and non-governmental organizations.
• Monitor regulatory changes, assess their impact on Company operations, and develop strategies to influence policy development.
• Collaborate with internal stakeholders, including senior management, legal, and operations teams, to align government affairs strategies with business objectives.
• Identify and manage emerging issues, assess their potential impacts, provide strategic advice, and develop mitigation plans.
• Provide clear and concise communications on public policy issues to internal and external stakeholders.
• Prepare reports and presentations on government affairs activities and outcomes for senior management and other stakeholders.
What Are We Looking For:
• Bachelor’s degree in political science, Public Policy, Law, or a related field. Advanced degree preferred.
• Minimum of 10 years of experience in government affairs, public policy, or a related field, preferably within the building materials or construction sectors.
• Strong understanding of the legislative and regulatory processes at local, state, and federal levels.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to build and maintain relationships with government officials and industry stakeholders.
• Flexibility to adapt to changing priorities and political landscapes.
What We Offer:
• Competitive base salary and participation in our annual incentive plan.
• Highly competitive benefits programs.
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Hybrid work environment.
Work Environment:
• Collaborative and dynamic work environment.
• Opportunities for professional growth and development.
• Commitment to diversity and inclusion.
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
💡 Quick Summary
Seeking a career-building opportunity? The Director, Government Affairs position is now open for candidates interested in the Government Job Alert sector. This role in Abbeville offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
