Job Description
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have * offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Director of Hardware Deployment Services is accountable for the successful execution of all equipment installation and field deployment projects across the ANZ and International Market Region. This role leads the Installation and Field Operations teams, overseeing the physical deployment of hardware systems and on-site implementations while facilitating cross-functional alignment to ensure timely, efficient, and commercially profitable delivery.
The Director drives operational excellence across the complete hardware installation lifecycle - from initial site assessment and equipment staging through final commissioning and client handover. This position is responsible for managing field technicians, coordinating with logistics and supply chain teams, and ensuring all physical installations meet quality standards and client specifications.
Key responsibilities include monitoring and reporting on project financial performance, driving continuous improvement in installation methodologies, and delivering exceptional client experiences throughout the hardware deployment process. The role requires strong leadership of field service teams, vendor management for installation contractors, and close collaboration with project management, engineering, and client services departments.
The successful candidate will have extensive experience in managing large-scale hardware installations, field operations, and physical infrastructure deployments, with a proven track record of delivering complex equipment installations on time and within budget while maintaining the highest safety and quality standards.
Individual Accountabilities
Strategic Planning & Execution: Develop and execute organizationally aligned deployment strategy and operational plans, successfully deliver all deployment projects within accountable region, define team goals, operational objectives, and annual budget targets in partnership with VP Operations.
Program & Project Governance: Oversee key programs and complex initiatives that enhance deployment performance ,continuously refine deployment structures and processes to manage ongoing projects and support projected growth, create and improve policies and procedures for operational excellence
Financial Management :Manage financial performance including budget targets and resource allocation, drive profitability and efficiency improvements through process optimization, system enhancements, and automation, proactively mitigate deployment financial and operational risks through analysis, planning, and action
Customer Experience & Satisfaction : Maintain exceptional customer satisfaction standards, develop customer feedback mechanisms to address concerns and resolve escalations, deliver outstanding deployment services that exceed client expectations
Stakeholder Management & Communication: Build strong partnerships with key stakeholders including Account Management and global operations teams, enable continuous scale, commercial performance, and client satisfaction through collaborative relationships, communicate deployment KPIs effectively across all relevant stakeholder groups
Hardware Installation Management: Overseeing physical equipment deployment and on-site installations
Qualifications and Experience
10+ years in installation deployment/construction management with proven project delivery track record
5+ years leading high-performance teams and culture development
Proven ability to inspire, motivate, and develop team members to achieve exceptional results
Experience managing cross-functional teams and stakeholder relationships
Ability to work under tight deadlines while maintaining momentum
Understanding of value engineering, construction laws, and local codes
Hardware deployment, integration, and installation process knowledge
Strong problem-solving skills to navigate technical challenges
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
We do not contact employment candidates via email to solicit personal or financial information
All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have * offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Director of Hardware Deployment Services is accountable for the successful execution of all equipment installation and field deployment projects across the ANZ and International Market Region. This role leads the Installation and Field Operations teams, overseeing the physical deployment of hardware systems and on-site implementations while facilitating cross-functional alignment to ensure timely, efficient, and commercially profitable delivery.
The Director drives operational excellence across the complete hardware installation lifecycle - from initial site assessment and equipment staging through final commissioning and client handover. This position is responsible for managing field technicians, coordinating with logistics and supply chain teams, and ensuring all physical installations meet quality standards and client specifications.
Key responsibilities include monitoring and reporting on project financial performance, driving continuous improvement in installation methodologies, and delivering exceptional client experiences throughout the hardware deployment process. The role requires strong leadership of field service teams, vendor management for installation contractors, and close collaboration with project management, engineering, and client services departments.
The successful candidate will have extensive experience in managing large-scale hardware installations, field operations, and physical infrastructure deployments, with a proven track record of delivering complex equipment installations on time and within budget while maintaining the highest safety and quality standards.
Individual Accountabilities
Strategic Planning & Execution: Develop and execute organizationally aligned deployment strategy and operational plans, successfully deliver all deployment projects within accountable region, define team goals, operational objectives, and annual budget targets in partnership with VP Operations.
Program & Project Governance: Oversee key programs and complex initiatives that enhance deployment performance ,continuously refine deployment structures and processes to manage ongoing projects and support projected growth, create and improve policies and procedures for operational excellence
Financial Management :Manage financial performance including budget targets and resource allocation, drive profitability and efficiency improvements through process optimization, system enhancements, and automation, proactively mitigate deployment financial and operational risks through analysis, planning, and action
Customer Experience & Satisfaction : Maintain exceptional customer satisfaction standards, develop customer feedback mechanisms to address concerns and resolve escalations, deliver outstanding deployment services that exceed client expectations
Stakeholder Management & Communication: Build strong partnerships with key stakeholders including Account Management and global operations teams, enable continuous scale, commercial performance, and client satisfaction through collaborative relationships, communicate deployment KPIs effectively across all relevant stakeholder groups
Hardware Installation Management: Overseeing physical equipment deployment and on-site installations
Qualifications and Experience
10+ years in installation deployment/construction management with proven project delivery track record
5+ years leading high-performance teams and culture development
Proven ability to inspire, motivate, and develop team members to achieve exceptional results
Experience managing cross-functional teams and stakeholder relationships
Ability to work under tight deadlines while maintaining momentum
Understanding of value engineering, construction laws, and local codes
Hardware deployment, integration, and installation process knowledge
Strong problem-solving skills to navigate technical challenges
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
We do not contact employment candidates via email to solicit personal or financial information
All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
💡 Quick Summary
Seeking a career-building opportunity? The Director, Hardware Deployment Services position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
