Job Description
Role :
Director - International Travel Process Operations - BPO/ITeS
Location :
Mumbai
Role :
• The candidate will be responsible for providing leadership to multiple and diverse / complex ticketing fulfilment & travel agency services and would be responsible for operational excellence to achieve client SLA deliverables.
• The role would be responsible for client relationship management, team building and management along with the process delivery goals and implementation of the business.
• Prior experience in Travel Operations with proven ability to manage multiple and diverse ticketing & travel agency processes with large team handling skills.
• The Formulation and achievement of goals (vertical based) , in link with corporate vision, mission and objectives for the Vertical / business
• To ensure strategy, structure, staffing, skills, style and processes are synergistic with the vertical's objectives / super ordinate goal.
• Spearhead the Quality Movement (COPC/ISO etc) through the quality assurance team, orientation and training of process heads to ensure implementation of the quality system towards building quality as a sustainable edge.
• Participate in recruitment at all senior levels in the performance in the vision to ensure building a team with a strong customer orientation
• Provide inputs to the HQ on related diversifications/expansion projects for the vertical and their implementation/fructification into business as planned.
• Discuss and implement in consultation with the Business development / sales team on new products/services , market and alliance partners to further business
• Managing the vertical as a business unit. Profit and loss account of the vertical to be managed as a separate entity. Grow the business / profitability as per KRA.
• To grow the company consistently & profitably to achieve an organization with growth of people and turnover with good profit margins.
• Assessment of training needs for all functional heads/ heads of departments for ongoing review
• Integrates strong commercial acumen into functional responsibilities
• Undertakes responsibility for the business and people metrics of a business unit or functional group (tracking results, trouble shooting, managing and developing
• Leads client interactions on behalf of the business unit and facilitates operating units alignment to the agreed upon service standards.
• Helps unit leaders actively translate the values into day to day actions and behaviour.
• Empowers teams to respond to business / operating issues in a timely manner
• Regular interaction with Leadership level of client organization
Competencies/Skill set :
• Excellent analytical and conceptual skills
• Good Communication Skills
• Proven team leadership and people management skills (ability to handle large teams)
• Proven client management skills
• Deep understanding of business processes and offshore business environment
• Ability to handle high pressure situations and multitask
• Domain understanding of ticketing fulfilment & travel agency services
• Flexible to work in shifts on occasion when required
• Willing to travel
• Coordination and program management skills required to interface with various stakeholders
Educational Qualification & Work Experience :
• PG / Graduate with 16+ yrs of experience. Should have managed Large Travel Processes in an International BPO for Ticketing Operations/Back Office Operations
• Managed P&L & Large Teams
• Six Sigma Black belt would be an added advantage
Director - International Travel Process Operations - BPO/ITeS
Location :
Mumbai
Role :
• The candidate will be responsible for providing leadership to multiple and diverse / complex ticketing fulfilment & travel agency services and would be responsible for operational excellence to achieve client SLA deliverables.
• The role would be responsible for client relationship management, team building and management along with the process delivery goals and implementation of the business.
• Prior experience in Travel Operations with proven ability to manage multiple and diverse ticketing & travel agency processes with large team handling skills.
• The Formulation and achievement of goals (vertical based) , in link with corporate vision, mission and objectives for the Vertical / business
• To ensure strategy, structure, staffing, skills, style and processes are synergistic with the vertical's objectives / super ordinate goal.
• Spearhead the Quality Movement (COPC/ISO etc) through the quality assurance team, orientation and training of process heads to ensure implementation of the quality system towards building quality as a sustainable edge.
• Participate in recruitment at all senior levels in the performance in the vision to ensure building a team with a strong customer orientation
• Provide inputs to the HQ on related diversifications/expansion projects for the vertical and their implementation/fructification into business as planned.
• Discuss and implement in consultation with the Business development / sales team on new products/services , market and alliance partners to further business
• Managing the vertical as a business unit. Profit and loss account of the vertical to be managed as a separate entity. Grow the business / profitability as per KRA.
• To grow the company consistently & profitably to achieve an organization with growth of people and turnover with good profit margins.
• Assessment of training needs for all functional heads/ heads of departments for ongoing review
• Integrates strong commercial acumen into functional responsibilities
• Undertakes responsibility for the business and people metrics of a business unit or functional group (tracking results, trouble shooting, managing and developing
• Leads client interactions on behalf of the business unit and facilitates operating units alignment to the agreed upon service standards.
• Helps unit leaders actively translate the values into day to day actions and behaviour.
• Empowers teams to respond to business / operating issues in a timely manner
• Regular interaction with Leadership level of client organization
Competencies/Skill set :
• Excellent analytical and conceptual skills
• Good Communication Skills
• Proven team leadership and people management skills (ability to handle large teams)
• Proven client management skills
• Deep understanding of business processes and offshore business environment
• Ability to handle high pressure situations and multitask
• Domain understanding of ticketing fulfilment & travel agency services
• Flexible to work in shifts on occasion when required
• Willing to travel
• Coordination and program management skills required to interface with various stakeholders
Educational Qualification & Work Experience :
• PG / Graduate with 16+ yrs of experience. Should have managed Large Travel Processes in an International BPO for Ticketing Operations/Back Office Operations
• Managed P&L & Large Teams
• Six Sigma Black belt would be an added advantage
💡 Quick Summary
Seeking a career-building opportunity? The Director | International Travel Process Operations position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.