Job Description
Job Summary
Job Description
What is the Opportunity?
Under direction of the Senior Director, Operational Risk Program Manager 1LoD, the Director, Issue Management 1LoD role is responsible for the development, implementation, maintenance, communication and driving the holistic management of issues, including but not limited to, the monitoring, oversight and aggregate reporting of issues across the Bank from their identification through remediation and closure. The role will also function as a subject matter expert in the First Line of Defense in the development of an issue management program for all issues across RBC Bank coming from self-identification, independent review and challenge, internal audits, and regulatory findings.
What will you do?
• Establish a centralized Issue Management Function within the First Line of Defense that provides holistic issue reporting and monitoring across the Three Lines of Defense
• Oversee the implementation and drive the ongoing evolution of RBC Bank’s Issue Management Program across the Bank
• Partner with RBC Bank’s issue owners to ensure on-time issue remediation based on action plans and escalate at-risk deliverables to management
• Assess ongoing Bank compliance with RBC Bank’s Issue Management Policy and manage escalations as appropriate
• Ensure compliance and alignment with enterprise issue management policies and standards
• Provide input to support RBC Bank’s interactions with regulators on matters relating to the Issue Management Program
• Develop and implement continuous improvements in process, procedure and reporting to proactively address regulatory expectations and to align with industry practices
• Develop governing documents including policies, standards, and procedures to ensure clarity, applicability, and alignment with RBC Bank and RBC governance documents, as applicable
• Advance the approach and methods used to ensure effective issue management processes in alignment with industry best practice and regulatory expectations
• Develop methodology to measure aggregate risks and identify concentrations of risks at the Line of Business/Division Level and by risk classification
• Develop Board Level, Management Committee and Ad Hoc Issue Management Reporting, proactively identifying key risks and emerging areas of concerns to be addressed executive leadership
• Lead and execute targeted consultative and advisory engagements on design and operationalization of effective control management practices
• Manage a team of professionals to ensure full engagement and high level of performance in meeting business objectives
What do you need to succeed?
• 7+ years experience in a risk and control function such as risk management, internal audit, compliance
• 4+ years in the financial services or other regulated industries
• Experience leading Issue Management activities
• Strong communication skills (written and oral)
• Self-motivated professional
• Bachelor’s degree or equivalent
• Master’s Degree preferred and risk management professional certifications preferred
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to build close relationships with clients
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value
#LI – Hybrid
#LI – POST
Job Skills
Atlassian Confluence, Bank Regulations, Controls Management, Decision Making, Financial Risk Management (FRM), Issue Management, Management Reporting, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Operational Delivery, Risk Management, RSA Archer, Strategic Thinking
Additional Job Details
Address:
8081 ARCO CORPORATE DRIVE:RALEIGH
City:
Raleigh
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-10-11
Application Deadline:
2026-12-31
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Job Description
What is the Opportunity?
Under direction of the Senior Director, Operational Risk Program Manager 1LoD, the Director, Issue Management 1LoD role is responsible for the development, implementation, maintenance, communication and driving the holistic management of issues, including but not limited to, the monitoring, oversight and aggregate reporting of issues across the Bank from their identification through remediation and closure. The role will also function as a subject matter expert in the First Line of Defense in the development of an issue management program for all issues across RBC Bank coming from self-identification, independent review and challenge, internal audits, and regulatory findings.
What will you do?
• Establish a centralized Issue Management Function within the First Line of Defense that provides holistic issue reporting and monitoring across the Three Lines of Defense
• Oversee the implementation and drive the ongoing evolution of RBC Bank’s Issue Management Program across the Bank
• Partner with RBC Bank’s issue owners to ensure on-time issue remediation based on action plans and escalate at-risk deliverables to management
• Assess ongoing Bank compliance with RBC Bank’s Issue Management Policy and manage escalations as appropriate
• Ensure compliance and alignment with enterprise issue management policies and standards
• Provide input to support RBC Bank’s interactions with regulators on matters relating to the Issue Management Program
• Develop and implement continuous improvements in process, procedure and reporting to proactively address regulatory expectations and to align with industry practices
• Develop governing documents including policies, standards, and procedures to ensure clarity, applicability, and alignment with RBC Bank and RBC governance documents, as applicable
• Advance the approach and methods used to ensure effective issue management processes in alignment with industry best practice and regulatory expectations
• Develop methodology to measure aggregate risks and identify concentrations of risks at the Line of Business/Division Level and by risk classification
• Develop Board Level, Management Committee and Ad Hoc Issue Management Reporting, proactively identifying key risks and emerging areas of concerns to be addressed executive leadership
• Lead and execute targeted consultative and advisory engagements on design and operationalization of effective control management practices
• Manage a team of professionals to ensure full engagement and high level of performance in meeting business objectives
What do you need to succeed?
• 7+ years experience in a risk and control function such as risk management, internal audit, compliance
• 4+ years in the financial services or other regulated industries
• Experience leading Issue Management activities
• Strong communication skills (written and oral)
• Self-motivated professional
• Bachelor’s degree or equivalent
• Master’s Degree preferred and risk management professional certifications preferred
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to build close relationships with clients
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value
#LI – Hybrid
#LI – POST
Job Skills
Atlassian Confluence, Bank Regulations, Controls Management, Decision Making, Financial Risk Management (FRM), Issue Management, Management Reporting, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Operational Delivery, Risk Management, RSA Archer, Strategic Thinking
Additional Job Details
Address:
8081 ARCO CORPORATE DRIVE:RALEIGH
City:
Raleigh
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-10-11
Application Deadline:
2026-12-31
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
💡 Quick Summary
Seeking a career-building opportunity? The Director | Issue Management 1LoD position is now open for candidates interested in the Bank Jobs sector. This role in Raleigh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
