Job Description
DIRECTOR, ITS WORKFORCE STRATEGY AND PLANNER
HRA/DEPT OF SOCIAL SERVICES
Posted On: 12/13/2026
Full-Time
Location
MANHATTAN
Exam May Be Required
Department
Mgmt Information System-NM
Salary Range:
$98,140.00 – $131,956.00
Save
Job Description
APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Under the executive direction of the Chief Information Officer (CIO), and operating with latitude for independent initiative, judgment, and decision-making, the ITS Workforce Strategy and Planning Director will lead enterprise-level organizational development efforts, oversee complex analytical projects, and provide strategic consultation on workforce planning, staff optimization, and operational effectiveness.
Information Technology Services (ITS) is recruiting for one (1) Administrative Staff Analyst (NM) 1, to function as Director, ITS Workforce Strategy and Planner, who will;
Coordinate with senior leadership on organizational and staffing initiatives of high sensitivity and impact.
Lead and manage analytical projects to optimize ITS resource allocation, technology operations, and service delivery; direct the preparation, implementation, and evaluation of ITS operational strategies.
Serve as a key advisor to the Deputy Commissioner, CIO, and Deputy CIO on matters related to IT operational performance, strategic resource planning, and technology service optimization.
Develop and maintain agency-wide tools, dashboards, and data models to monitor position control, vacancy trends, hiring progress, and organizational performance against benchmarks and liaise with OBA, ACCO, and OTI to align budgetary and contractual planning with ITS workforce needs and ensure sustainable staffing models.
Hours/Shift:
9AM-5PM
ADMINISTRATIVE STAFF ANALYST ( - 1002A
Minimum Qualifications
1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
Preferred Skills
- Experience leading large-scale workforce planning, organizational development, or staffing optimization initiatives within a complex IT environment. - Strong analytical skills with the ability to develop dashboards, data models, and workforce metrics using tools such as Power BI, Tableau, or ServiceNow Analytics. - Demonstrated ability to evaluate IT operational performance, resource utilization, and service delivery effectiveness, and to recommend strategic improvements. - Strong understanding of IT organizational structures, ITIL/ITSM processes, and technology service management frameworks. - Experience coordinating directly with senior leadership (CIO, Deputy Commissioner level) and managing sensitive, high-visibility initiatives. - Ability to work effectively with OBA, ACCO, OTI, HR, and other oversight partners to align staffing plans with budget, contracts, and agency priorities. - Knowledge of NYC budget processes, headcount/position control, capital vs. expense funding, and consultant-to-employee staffing models. - Exceptional written and verbal communication skills, including preparing executive-level briefings, strategic memos, and presentations. - Proven ability to lead change-management efforts, influence without authority, and operate independently with discretion and sound judgment.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, ****** orientation, veteran status, gender identity, or pregnancy.
Save
Job ID
761925
Posted until
02/10/2026
Title code
1002A
Civil service title
ADMINISTRATIVE STAFF ANALYST (
Title classification
Competitive-1
Business title
DIRECTOR, ITS WORKFORCE STRATEGY AND PLANNER
Experience Level:
Experienced (Non-Manager)
Job level
00
Number of positions
1
Work location
4 World Trade Center
Category:
Administration & Human Resources
DIRECTOR, ITS WORKFORCE STRATEGY AND PLANNER
HRA/DEPT OF SOCIAL SERVICES
Posted On: 12/13/2026
Full-Time
Location
MANHATTAN
Exam May Be Required
Department
Mgmt Information System-NM
Salary Range:
$98,140.00 – $131,956.00
Save
Job Description
APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Under the executive direction of the Chief Information Officer (CIO), and operating with latitude for independent initiative, judgment, and decision-making, the ITS Workforce Strategy and Planning Director will lead enterprise-level organizational development efforts, oversee complex analytical projects, and provide strategic consultation on workforce planning, staff optimization, and operational effectiveness.
Information Technology Services (ITS) is recruiting for one (1) Administrative Staff Analyst (NM) 1, to function as Director, ITS Workforce Strategy and Planner, who will;
Coordinate with senior leadership on organizational and staffing initiatives of high sensitivity and impact.
Lead and manage analytical projects to optimize ITS resource allocation, technology operations, and service delivery; direct the preparation, implementation, and evaluation of ITS operational strategies.
Serve as a key advisor to the Deputy Commissioner, CIO, and Deputy CIO on matters related to IT operational performance, strategic resource planning, and technology service optimization.
Develop and maintain agency-wide tools, dashboards, and data models to monitor position control, vacancy trends, hiring progress, and organizational performance against benchmarks and liaise with OBA, ACCO, and OTI to align budgetary and contractual planning with ITS workforce needs and ensure sustainable staffing models.
Hours/Shift:
9AM-5PM
ADMINISTRATIVE STAFF ANALYST ( - 1002A
Minimum Qualifications
1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
Preferred Skills
- Experience leading large-scale workforce planning, organizational development, or staffing optimization initiatives within a complex IT environment. - Strong analytical skills with the ability to develop dashboards, data models, and workforce metrics using tools such as Power BI, Tableau, or ServiceNow Analytics. - Demonstrated ability to evaluate IT operational performance, resource utilization, and service delivery effectiveness, and to recommend strategic improvements. - Strong understanding of IT organizational structures, ITIL/ITSM processes, and technology service management frameworks. - Experience coordinating directly with senior leadership (CIO, Deputy Commissioner level) and managing sensitive, high-visibility initiatives. - Ability to work effectively with OBA, ACCO, OTI, HR, and other oversight partners to align staffing plans with budget, contracts, and agency priorities. - Knowledge of NYC budget processes, headcount/position control, capital vs. expense funding, and consultant-to-employee staffing models. - Exceptional written and verbal communication skills, including preparing executive-level briefings, strategic memos, and presentations. - Proven ability to lead change-management efforts, influence without authority, and operate independently with discretion and sound judgment.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, ****** orientation, veteran status, gender identity, or pregnancy.
Save
Job ID
761925
Posted until
02/10/2026
Title code
1002A
Civil service title
ADMINISTRATIVE STAFF ANALYST (
Title classification
Competitive-1
Business title
DIRECTOR, ITS WORKFORCE STRATEGY AND PLANNER
Experience Level:
Experienced (Non-Manager)
Job level
00
Number of positions
1
Work location
4 World Trade Center
Category:
Administration & Human Resources
DIRECTOR, ITS WORKFORCE STRATEGY AND PLANNER
💡 Quick Summary
Seeking a career-building opportunity? The DIRECTOR, ITS WORKFORCE STRATEGY AND PLANNER- job post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
