Director, Long-Term Care Operations Quality & Risk
Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto. PCH currently operates two new state-of the-art LTC homes and community hub in West Mississauga. The new homes have a combined 632-beds and be part of PCH’s larger strategy that introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum.
Position Summary
PCH is seeking a Director, Long-term Care Quality & Risk to oversee the Long-Term Care operations, compliance and quality of care at Partners Community Health team. Reporting to the Vice President, Senior’s Care & Clinical Services, this role will drive the strategic vision & direction of Long-Term Care excellence through engagement of the Executive Directors at PCH. As an accomplished long-term care leader, you will provide overall guidance, support, and supervision to the management of the home to ensure the operation is conducted in a business-like, prudent, and cost-efficient manner in compliance with all applicable statues, regulations, and governmental requirements. The Director will be a key member of the Senior Leadership Team, helping to lead the LTC operations and contribute to implementing PCH’s vision and strategy. Working in partnership with leadership, the Director is accountable for driving operational excellence in the areas of clinical care and support services; management of operating and capital budgets; fostering a culture of service excellence; and leading and developing teams to deliver optimal services to the communities we serve.
Key Responsibilities
General o Oversee the implementation and compliance of internal standard operating framework across the long-term care homes. Standardization includes orientation, policies, partnerships with government and ministry partners.
Monitors capital budgets for each Home and, with the Executive Directors sets the direction for capital priorities for the fiscal year.
Analyses resources to develop new insights into the business and drive improvement initiatives.
Support home leadership teams to review and address operational and quality issues with residents, families, and other key stakeholders
Quality and Risk
Oversee development and operationalization of a Quality and Risk Framework and define quality indicators at program level.
Oversee accreditation preparation and achievement in alignment with Accreditation Canada.
Lead Joint Committee Meetings with key stakeholders to build continuity and partnership.
Inform the development of Human Resource strategies including policies and procedures as it relates to quality indicators and long-term care operations.
Ensure the Homes create and execute Annual Reports and Strategic Plans in alignment with PCH vision.
Monitor and evaluate the monthly expenditures for each home.
Understand requirements of OH&S for all employees and ensure compliance.
People Leadership and Team Development
Offer consistent and meaningful leadership to the LTC Executive Directors and leadership, with clear performance expectations and targets, establishing and ensuring accountability. · Build leadership capacity through regular coaching and feedback and opportunities for career development and progression. o Identify skills and/or knowledge gaps within team, including succession planning for key roles.
Implement engagement and retention strategies that will empower team members to deliver their best work.
Clinical Care, Service and Resident/Family Experience
In collaboration with Operational Quality and Corporate Quality & Risk, participate in resident safety incident reviews and Quality of Care reviews, including identification of contributing factors and implementation of improvement initiatives that address systems and process gaps.
Monitor & follow up with LTC leadership to ensure homes have compliance readiness and are compliant with government policies, regulatory standards (MLTC, MOL, PHU, etc.), collective agreements and internal PCH policies and procedures.
In partnership with Corporate Quality & Risk and Operational Quality & Resident Experience, oversee the proactive identification of enterprise risks and support the implementation of mitigation plans in alignment the organization’s enterprise risk framework.
Ensure a focus on continuous improvements in resident and family experience resulting in a consistent experience across homes in assigned region.
Focus, motivate and inspire the workforce to create and maintain a great consistent resident and family experience.
Qualifications
Bachelor’s degree in related field; master’s degree in business administration or healthcare administration strongly preferred.
Minimum 5-7 years progressive leadership experience in the Long-Term Care sector.
LTCH Administrator Certificate preferred.
Experience in unionized environment preferred.
Expertise with Ministry Long Term Care regulations specifically the Fixing Long Term Care Act, 2021.
Knowledge of health care quality and risk management practices with a demonstrated commitment to continuous quality improvement. · Knowledge of continuous quality improvement and Accreditation Canada Process preferred
Proven analytical mindset and ability to use metrics/dashboards to guide and monitor progress & inform decision making.
Ability to work independently in a fast-paced environment and ability to recognize and respond to changing industry trends and priorities.
Collaborative style with ability to work with all levels of an organization and across divisions.
Exceptional team building skills.
PCH is an equal opportunity employer and is committed to Equity, Diversity, Inclusion and Anti-Racism. We believe diverse and inclusive teams support strong decision making, fosters a culture of belonging and allows us to better serve our people, residents, and community. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with employees to meet their needs through the recruitment process. If you are a person with a disability and require assistance during the application process, please let us know. We embrace an inclusive work environment and welcome members of all backgrounds, experiences, and perspectives to apply.
To learn more about PCH, visit our website here: https://partnerscommunityhealth.ca/
To learn more about Wellbrook Place, the new long-term care homes and seniors hub, click here: https://www.partnerscommunityhealth.ca/wellbrook-place/
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.
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