Job Description
At DTS, we are looking for a Director of Account Management to lead and develop our Account Management team while owning the full post-sale client lifecycle.
This role focuses on building strong, long-term client relationships and driving retention and revenue growth. The Director will work closely with Sales, Operations, and Executive Leadership to ensure client success.
The ideal candidate is a strategic leader with a strong customer-centric mindset. This position plays a key role in supporting the company’s continued growth.
Key Responsibilities
Lead, mentor, and manage the Account Management team to ensure exceptional client service and retention.
Own and oversee the full post-sale client lifecycle, including onboarding, performance management, and renewals.
Develop and implement account management strategies to maximize client lifetime value.
Maintain and expand relationships with key and strategic accounts.
Identify upsell and cross-sell opportunities within existing accounts.
Act as executive sponsor for major client relationships.
Collaborate closely with Sales, Operations, Traffic, and Executive Leadership teams.
Monitor account health metrics, including retention, churn, and revenue expansion, using CRM and reporting tools.
Resolve escalated client issues and ensure timely and effective solutions.
Represent Direct Traffic Solutions in client meetings, conferences, and industry events as needed.
Qualifications:
Bachelor's degree or equivalent
2+ experience within the logistics industry
3+ years of previous Account Management experience.
Proven leadership experience managing Account Management or Client Success teams in a fast-paced environment.
Experience with CRM systems
Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and manage executive-level client relationships.
Strong organizational and time-management abilities
Strong background in post-sale account management, including client retention, renewals, and revenue growth strategies.
Ability to work independently and as part of a team
What We offer:
Base salary plus commissions
Benefices after the introductory period (PTO, a percentage of 401-K, health insurance, continuous training programs).
This role focuses on building strong, long-term client relationships and driving retention and revenue growth. The Director will work closely with Sales, Operations, and Executive Leadership to ensure client success.
The ideal candidate is a strategic leader with a strong customer-centric mindset. This position plays a key role in supporting the company’s continued growth.
Key Responsibilities
Lead, mentor, and manage the Account Management team to ensure exceptional client service and retention.
Own and oversee the full post-sale client lifecycle, including onboarding, performance management, and renewals.
Develop and implement account management strategies to maximize client lifetime value.
Maintain and expand relationships with key and strategic accounts.
Identify upsell and cross-sell opportunities within existing accounts.
Act as executive sponsor for major client relationships.
Collaborate closely with Sales, Operations, Traffic, and Executive Leadership teams.
Monitor account health metrics, including retention, churn, and revenue expansion, using CRM and reporting tools.
Resolve escalated client issues and ensure timely and effective solutions.
Represent Direct Traffic Solutions in client meetings, conferences, and industry events as needed.
Qualifications:
Bachelor's degree or equivalent
2+ experience within the logistics industry
3+ years of previous Account Management experience.
Proven leadership experience managing Account Management or Client Success teams in a fast-paced environment.
Experience with CRM systems
Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and manage executive-level client relationships.
Strong organizational and time-management abilities
Strong background in post-sale account management, including client retention, renewals, and revenue growth strategies.
Ability to work independently and as part of a team
What We offer:
Base salary plus commissions
Benefices after the introductory period (PTO, a percentage of 401-K, health insurance, continuous training programs).
💡 Quick Summary
Seeking a career-building opportunity? The Director of Account Management position is now open for candidates interested in the Event Management Jobs sector. This role in Boca Raton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
