Job highlights
Identified by Google from the original job post
Qualifications
You’re someone who knows that sometimes you must break the mold to get the jelly out!
Inspired by others you have a passion for nurturing, coaching, and mentoring and get satisfaction from seeing some do well in their role (even if it means from time to time you roll your sleeves up and lead from the front to set an example)
You’re not afraid to say what you think, and you always do it with good intentions
As someone who loves simplicity, you live for making everyone’s job easier, and you’re always on the lookout to remove unnecessary complications, address conflict, and challenge something that you don’t feel works as well as it could
Expert knowledge and experience in Live event delivery
Excellent listener and clear communicator
An overwhelming urge to serve
Logical and rational thinking
Problem solving
Pragmatic
An eye for detail
A desire to help others grow and develop
Proactive and positive attitude towards challenge
Self-motivated with high expectations, standards and determination, and excellent organizational skills
Ability to understand people and environments and adjust behaviors accordingly
Experience of working in fast-moving and client-focused businesses
Responsibilities
You’re all about the detail and get a kick out of making improvements that make a positive difference, you drive for efficiency whilst being obsessed with great customer experience and will do what it takes to deliver a service that you’re happy with
Responsible for the streamlined and efficient operations of Event Project Management and delivery across all areas of the business
Work collaboratively with other business functions to ensure efficient operating practices and opportunities to maximize resource utilization
Responsible for implementing and maintaining operational practices that put the client first
You allow teams to be flexible and work in a way that works for them and their clients
Regularly review event operating practices, systems and processes allowing flexibility and personalization, making sure they are fit for purpose removing un-necessary complication
Responsible for ensuring client service standards are exceeded through effective project delivery and account management
Consistent approach to forecasting, gathering information, assessing operational requirements, and responding with the appropriate resource internally or externally
Optimize resource utilization by understanding project requirements and supporting teams to remove un-necessary complication
Advocate a culture of curiosity through listening and questioning
Support business growth by actively contributing on client inquiries and responses, making sure they offer a compelling solution that is suitable, and we are clear with our deliverables and associated fees
Support on select projects where you can have a positive impact on the growth of team members
Provide clear direction on project delivery
Responsible for establishing and implementation of appropriate H&S and Sustainability processes and reporting
Constantly seek feedback, evaluate, and make improvements
Team performance
Foster a collaborative and positive work environment, promoting teamwork, creativity and professional growth
Provide clear direction, mentorship and support to team members, ensuring they have the necessary tools and resources to succeed
Responsible for the overall performance management of team members
Have regular 1:1’s with team members
Set clear and realistic objectives that are measured and reviewed
Identify and proactively support learning and development of individual team members
Coach and mentor team members in a way that works for them
Provide clear and honest communication within the team, creating a culture of trust and safety
Responsible for any recruitment, onboarding and performance management
This list is not exhaustive, and you will be expected to work flexibly and undertake other such duties as the management may, from time to time, reasonably require
Job description
Your reason for being here…

Everyone here has a purpose, and yours is to achieve and maintain operational excellence and best-in-class customer experience and project delivery.

The way you roll…

As a smooth operator you know what good looks like, you know what matters and what doesn’t and will not accept anything that isn’t the best it can be.

You’re all about the detail and get a kick out of making improvements that make a positive difference, you drive for efficiency whilst being obsessed with great customer experience and will do what it takes to deliver a service that you’re happy with. You’re someone who knows that sometimes you must break the mold to get the jelly out!

Inspired by others you have a passion for nurturing, coaching, and mentoring and get satisfaction from seeing some do well in their role (even if it means from time to time you roll your sleeves up and lead from the front to set an example).

You’re not afraid to say what you think, and you always do it with good intentions. As someone who loves simplicity, you live for making everyone’s job easier, and you’re always on the lookout to remove unnecessary complications, address conflict, and challenge something that you don’t feel works as well as it could.

You remember those moments on a project when you just want to cry, and those moments when you want to frame it and share it with the world! You use your incredible experiences to help others navigate the ever changing yet exciting world of events…

How you make it all possible…

Operational excellence

· Responsible for the streamlined and efficient operations of Event Project Management and delivery across all areas of the business

· Work collaboratively with other business functions to ensure efficient operating practices and opportunities to maximize resource utilization. Think in house first.

· Responsible for implementing and maintaining operational practices that put the client first. You allow teams to be flexible and work in a way that works for them and their clients.

· Regularly review event operating practices, systems and processes allowing flexibility and personalization, making sure they are fit for purpose removing un-necessary complication.

· Responsible for ensuring client service standards are exceeded through effective project delivery and account management

· Consistent approach to forecasting, gathering information, assessing operational requirements, and responding with the appropriate resource internally or externally.

· Optimize resource utilization by understanding project requirements and supporting teams to remove un-necessary complication

· Advocate a culture of curiosity through listening and questioning

· Support business growth by actively contributing on client inquiries and responses, making sure they offer a compelling solution that is suitable, and we are clear with our deliverables and associated fees.

· Support on select projects where you can have a positive impact on the growth of team members

· Provide clear direction on project delivery

· Responsible for establishing and implementation of appropriate H&S and Sustainability processes and reporting

· Constantly seek feedback, evaluate, and make improvements

Team performance

· Foster a collaborative and positive work environment, promoting teamwork, creativity and professional growth.

· Provide clear direction, mentorship and support to team members, ensuring they have the necessary tools and resources to succeed.

· Responsible for the overall performance management of team members

· Have regular 1:1’s with team members

· Set clear and realistic objectives that are measured and reviewed

· Identify and proactively support learning and development of individual team members

· Coach and mentor team members in a way that works for them

· Provide clear and honest communication within the team, creating a culture of trust and safety

· Responsible for any recruitment, onboarding and performance management

This list is not exhaustive, and you will be expected to work flexibly and undertake other such duties as the management may, from time to time, reasonably require.

What’s in your toolbox…
• Expert knowledge and experience in Live event delivery
• Excellent listener and clear communicator
• An overwhelming urge to serve
• Logical and rational thinking
• Problem solving
• Pragmatic
• An eye for detail
• A desire to help others grow and develop
• Proactive and positive attitude towards challenge
• Self-motivated with high expectations, standards and determination, and excellent organizational skills
• Ability to understand people and environments and adjust behaviors accordingly
• Experience of working in fast-moving and client-focused businesses

Get to know us…

For over 36 years, The Special Event Company has been a leading force in the event planning industry, renowned for our innovative approach and 40+ international awards. From our headquarters in Apex, N.C., our team executes global programs with seamless efficiency, offering turnkey services for strategy development, site selection, planning, logistics, A/V, virtual events and studio production, collateral and graphic design. Our legacy of producing award-winning events since 1987 and the consistent recognition among the Top 50 Global Event Companies highlight our ongoing impact within the industry. This January, our company was acquired by DRPG, a global creative communications group headquartered in the UK. This move signifies DRPG's commitment to strengthening its footprint in North America and harnessing our region's potential for growth and collaboration and provide our team with new services and capabilities to better support our clients’ needs.

Hang on, there’s more….

This role will be based out of our North American headquarters, at our studio offices in Apex, NC. Our typical hours are Monday - Friday, 9am - 5pm EST. We’re proud to offer a hybrid-work policy, where our team enjoys working from the office a minimum of three days a week, and at home for the other days (while not on-site at events, and pending pre and post event needs).

We’re a friendly team of diligent, creative individuals. We really welcome anyone who wants to become a part of a brilliant company