Job Description
JOB DESCRIPTION
DIRECTOR OF HOUSEKEEPING | PALIHOUSE WEST HOLLYWOOD
POSITION PROFILE:
We're looking for an organized, congenial Director of Housekeeping to manage daily operations of the housekeeping department at Palihouse West Hollywood. The ideal candidate will be a motivating team leader that's up to the task of managing staff, performing room inspections, making schedules, and exceeding our high standards of cleanliness and trusty service.
ABOUT PALIHOUSE WEST HOLLYWOOD:
Palihouse West Hollywood is situated on famed W 3rd St. and features 95 guestrooms, an indoor/outdoor pool lounge, and a Lobby Lounge, Café and Bar that is open to locals and visitors alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse West Hollywood!
THE TASK AT HAND:
• Supervises the day-to-day operations of the housekeeping department and assists as needed during high occupancy.
• Maintain high standards of cleanliness in the hotel, including guest rooms, common areas (interior and exterior) and offices.
• Manage the hotel Minibar program.
• Maintain and update all guest collateral placed in the rooms.
• Respond to requests in an expedient, professional manner.
• Interact with guests to ensure satisfaction and handles guests concerns as necessary.
• Examines rooms, halls, lobby, public areas, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management.
• Follows all local and federal laws surrounding wages and payroll.
• Seek continual improvement for the department and hotel.
• Comply with all policies, procedures and regulations that relate to the local, state and federal laws.
• Advises front desk agent of rooms readiness for occupancy.
• Use correct cleaning chemicals for designated surfaces, according to hotel requirements.
• Clean guest rooms by category priority.
• Empty trash containers.
• Remove all dirty terrycloth and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Ensures proper styling of all guest rooms and public areas.
• Inspect condition of bathrobes and replace if soiled/damaged.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Replace and style facial and toilet tissue and bath amenities.
• Clean closets and door tracks on check-out rooms, removing dust and debris.
• Ensure correct amount and placement of hangers, extra blanket/pillow.
• Dust, polish and realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guests.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect the condition of all furniture for tears, rips or stains; report any damage to the General Manager.
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
• Dust pictures, frames and mirrors
• Remove dust and debris on television, clock radio, remote control and cable box.
• Set correct time on clock; correct TV channel.
• Clean all lamps and light switches; check for proper working order.
• Remove dust, spots and smears from windows, ledges and frames.
• Remove dust, grease and smears from telephones and reposition properly.
• Empty liquid from ice bucket and wipe all surfaces dry.
• Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
• Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies.
• Follow uniform guidelines.
• Perform any other reasonable duties as required by management.
• Lead by example at all times and stay visible to staff.
• Be part of a leadership team of brand advocates who believe in what Palisociety has to offer and who are personally invested in its success.
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the hotel.
• Ensure all OS&E and supplies are meeting par level standards.
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.
• Effectively manage wages and controllable expenses
• Monitor performance against budgets and goals.
• Ensures service standards and all brand standards are followed while actively supporting the entire housekeeping team.
• Handles guest concerns and reacts quickly and professionally.
• Assists with interviewing, selecting, training, counseling, disciplining and scheduling of all team members.
• Maintain inventory and its protocols and systems and conducts regular inventories.
WHAT WE'RE LOOKING FOR:
• Has a strong working knowledge of and passion for hospitality
• Strong leadership skills and is able to build a cohesive team to achieve the highest
• quality of customer service.
• Displays a strong hands-on approach
• Thinks critically and objectively
• Guest service oriented
• Strong knowledge of cleaning products
• Familiarity with MS Office, Google Apps and other organizational computer tools.
• Flexible and adaptable to change.
• Requires a flexible schedule for weekdays and weekends and holidays.
• Fluency in English both verbal and non-verbal preferred.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Flexible schedule – must be available to work a variety of shifts.
WHAT'S IN IT FOR YOU:
• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
Privacy Notice:
For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.
For more information, visit www.palisociety.com or follow @palisociety
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit www.arrivehotels.com or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
REQUIREMENTS
ABOUT THE COMPANY
MORE ABOUT US:
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!
DIRECTOR OF HOUSEKEEPING | PALIHOUSE WEST HOLLYWOOD
POSITION PROFILE:
We're looking for an organized, congenial Director of Housekeeping to manage daily operations of the housekeeping department at Palihouse West Hollywood. The ideal candidate will be a motivating team leader that's up to the task of managing staff, performing room inspections, making schedules, and exceeding our high standards of cleanliness and trusty service.
ABOUT PALIHOUSE WEST HOLLYWOOD:
Palihouse West Hollywood is situated on famed W 3rd St. and features 95 guestrooms, an indoor/outdoor pool lounge, and a Lobby Lounge, Café and Bar that is open to locals and visitors alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse West Hollywood!
THE TASK AT HAND:
• Supervises the day-to-day operations of the housekeeping department and assists as needed during high occupancy.
• Maintain high standards of cleanliness in the hotel, including guest rooms, common areas (interior and exterior) and offices.
• Manage the hotel Minibar program.
• Maintain and update all guest collateral placed in the rooms.
• Respond to requests in an expedient, professional manner.
• Interact with guests to ensure satisfaction and handles guests concerns as necessary.
• Examines rooms, halls, lobby, public areas, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management.
• Follows all local and federal laws surrounding wages and payroll.
• Seek continual improvement for the department and hotel.
• Comply with all policies, procedures and regulations that relate to the local, state and federal laws.
• Advises front desk agent of rooms readiness for occupancy.
• Use correct cleaning chemicals for designated surfaces, according to hotel requirements.
• Clean guest rooms by category priority.
• Empty trash containers.
• Remove all dirty terrycloth and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Ensures proper styling of all guest rooms and public areas.
• Inspect condition of bathrobes and replace if soiled/damaged.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Replace and style facial and toilet tissue and bath amenities.
• Clean closets and door tracks on check-out rooms, removing dust and debris.
• Ensure correct amount and placement of hangers, extra blanket/pillow.
• Dust, polish and realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guests.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect the condition of all furniture for tears, rips or stains; report any damage to the General Manager.
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
• Dust pictures, frames and mirrors
• Remove dust and debris on television, clock radio, remote control and cable box.
• Set correct time on clock; correct TV channel.
• Clean all lamps and light switches; check for proper working order.
• Remove dust, spots and smears from windows, ledges and frames.
• Remove dust, grease and smears from telephones and reposition properly.
• Empty liquid from ice bucket and wipe all surfaces dry.
• Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
• Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies.
• Follow uniform guidelines.
• Perform any other reasonable duties as required by management.
• Lead by example at all times and stay visible to staff.
• Be part of a leadership team of brand advocates who believe in what Palisociety has to offer and who are personally invested in its success.
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the hotel.
• Ensure all OS&E and supplies are meeting par level standards.
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.
• Effectively manage wages and controllable expenses
• Monitor performance against budgets and goals.
• Ensures service standards and all brand standards are followed while actively supporting the entire housekeeping team.
• Handles guest concerns and reacts quickly and professionally.
• Assists with interviewing, selecting, training, counseling, disciplining and scheduling of all team members.
• Maintain inventory and its protocols and systems and conducts regular inventories.
WHAT WE'RE LOOKING FOR:
• Has a strong working knowledge of and passion for hospitality
• Strong leadership skills and is able to build a cohesive team to achieve the highest
• quality of customer service.
• Displays a strong hands-on approach
• Thinks critically and objectively
• Guest service oriented
• Strong knowledge of cleaning products
• Familiarity with MS Office, Google Apps and other organizational computer tools.
• Flexible and adaptable to change.
• Requires a flexible schedule for weekdays and weekends and holidays.
• Fluency in English both verbal and non-verbal preferred.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Flexible schedule – must be available to work a variety of shifts.
WHAT'S IN IT FOR YOU:
• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
Privacy Notice:
For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.
For more information, visit www.palisociety.com or follow @palisociety
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit www.arrivehotels.com or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
REQUIREMENTS
ABOUT THE COMPANY
MORE ABOUT US:
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!
💡 Quick Summary
Seeking a career-building opportunity? The Director of Housekeeping | Palihouse West Hollywood position is now open for candidates interested in the Housekeeping Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Housekeeping Jobs is a plus.
