Job Description
Join Our Supportive Community
At Humana, we create innovative digital experiences that enhance how our members connect with their health. Our diverse ecosystem connects consumers, members, providers, employers, and brokers in ways that drive satisfaction, engagement, and business value.
As the Director of Onboarding Product Design, you'll be a key strategic leader shaping the experience of how members first engage with Humana's digital ecosystem after enrollment. This position calls for expertise in registration, login, account creation and management, authentication, identity verification, and account recovery flows, ensuring our onboarding processes are seamless, secure, accessible, and built on trust. You will also provide support for post-enrollment needs, aiding members in confirming their plans, understanding their benefits, and acting efficiently.
Your leadership will guide a team of product designers in enhancing identity assurance and delivering a user-friendly onboarding experience, balancing usability, security, and regulatory compliance. As an influential partner and systems thinker, you will collaborate with Product, Engineering, Identity & Access Management (IAM), Marketing, and Legal teams to unify the onboarding strategy across all platforms.
Key Responsibilities
Leadership & Strategy
• Lead, mentor, and nurture a team of product designers while promoting a high-performing, inclusive, and collaborative design culture.
• Define and implement the long-term design strategy for onboarding, ensuring experiences are member-centered, compliant, and in line with business priorities.
• Champion design excellence and establish a cohesive vision for identity-related experiences across both web and mobile platforms.
Domain Expertise - Identity & Access
• Oversee design for essential identity experiences including registration, login, multifactor authentication, identity verification, password management, and account recovery.
• Collaborate with IAM, Security, and Architecture teams to design effective authentication and verification workflows that adhere to enterprise risk thresholds.
• Ensure onboarding flows are compliant with accessibility regulations, privacy laws, and emerging identity standards.
Cross-Functional Collaboration
• Work closely with Product, Engineering, IAM, Legal, Compliance, and Marketing to define priorities and deliver unified solutions across platforms.
• Build trusting relationships with senior stakeholders, navigating constraints, and influencing teams in a complex, matrixed environment.
• Partner with Research and Content Design to enhance onboarding initiatives through behavioral insights, usability testing, and ongoing discovery.
Experience Quality & Delivery
• Ensure design outputs are of high quality, cohesive, and demonstrate a comprehensive understanding of member needs, technical realities, and operational workflows.
• Utilize prototypes, journey maps, and storytelling to communicate design direction and ensure alignment with executive stakeholders.
• Establish design principles, future visions, and experience roadmaps that balance immediate delivery with long-term onboarding strategy.
Make an Impact with Your Skills
Required Qualifications
• 12+ years of experience in UX or Product Design, with at least 4+ years in a senior or director-level leadership role.
• Demonstrated expertise in digital identity, including registration, login, authentication, identity verification, and account creation.
• Strong understanding of performance metrics and data-informed design.
• Experience leading design in complex, regulated, or high-security environments (e.g., healthcare, financial services, government, insurance).
• Strong portfolio showcasing systems thinking, scalable frameworks, and end-to-end experience design.
• Proven experience guiding user research and applying insights effectively to design.
• Ability to influence at all levels and drive cross-functionality.
• Strong organizational and prioritization abilities in fast-paced settings.
• Excellent analytical and process-oriented thinking skills.
• Mastery in Figma and modern design tools.
Preferred Qualifications
• Master's Degree in a relevant design discipline (HCI, Interaction Design, UX Design).
• Experience designing inclusive and accessible experiences, particularly for older adults.
• Familiarity with IAM concepts (MFA, risk-based authentication, identity proofing, SSO).
Travel: Although this position is remote, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment. The pay range may vary based on geographic location and individual factors such as skills, knowledge, experience, education, and certifications.
$138,900 - $191,000 per year
This position is eligible for a bonus incentive plan based on company and individual performance.
Description of Benefits
Humana, Inc. and its subsidiaries offer competitive benefits that promote whole-person well-being. Our benefits are designed to encourage wellness and smart healthcare choices for you and your family, acknowledging that life exists beyond work. Among our offerings, we provide medical, dental, and vision benefits, a 401(k) retirement savings plan, time off (including paid time off, company holidays, personal holidays, volunteer time off, and paid parental and caregiver leave), short-term and long-term disability, life insurance, and various other opportunities.
Application Deadline: 04-17-2026
About Us
About Humana: Humana Inc. is a leading U.S. healthcare company. Our services, through Humana insurance and CenterWell healthcare, facilitate better health outcomes for the millions we serve, ensuring they receive the care and support they need. Our mission greatly impacts individuals across Medicare and Medicaid, families, individuals, military members, and entire communities.
Equal Opportunity Employer
Humana is committed to ensuring that discrimination does not happen in any aspect of employment based on race, color, religion, sex, ****** orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. Humana also pursues affirmative action to employ individuals with disabilities or protected veteran status, with all employment decisions based solely on valid job requirements. This policy extends to recruitment, hiring, promotions, transfers, demotions, layoffs, recalls, terminations, compensation, and training opportunities.
Humana adheres to all applicable federal civil rights laws and does not discriminate on any basis outlined above. We also provide free language interpreter services.
At Humana, we create innovative digital experiences that enhance how our members connect with their health. Our diverse ecosystem connects consumers, members, providers, employers, and brokers in ways that drive satisfaction, engagement, and business value.
As the Director of Onboarding Product Design, you'll be a key strategic leader shaping the experience of how members first engage with Humana's digital ecosystem after enrollment. This position calls for expertise in registration, login, account creation and management, authentication, identity verification, and account recovery flows, ensuring our onboarding processes are seamless, secure, accessible, and built on trust. You will also provide support for post-enrollment needs, aiding members in confirming their plans, understanding their benefits, and acting efficiently.
Your leadership will guide a team of product designers in enhancing identity assurance and delivering a user-friendly onboarding experience, balancing usability, security, and regulatory compliance. As an influential partner and systems thinker, you will collaborate with Product, Engineering, Identity & Access Management (IAM), Marketing, and Legal teams to unify the onboarding strategy across all platforms.
Key Responsibilities
Leadership & Strategy
• Lead, mentor, and nurture a team of product designers while promoting a high-performing, inclusive, and collaborative design culture.
• Define and implement the long-term design strategy for onboarding, ensuring experiences are member-centered, compliant, and in line with business priorities.
• Champion design excellence and establish a cohesive vision for identity-related experiences across both web and mobile platforms.
Domain Expertise - Identity & Access
• Oversee design for essential identity experiences including registration, login, multifactor authentication, identity verification, password management, and account recovery.
• Collaborate with IAM, Security, and Architecture teams to design effective authentication and verification workflows that adhere to enterprise risk thresholds.
• Ensure onboarding flows are compliant with accessibility regulations, privacy laws, and emerging identity standards.
Cross-Functional Collaboration
• Work closely with Product, Engineering, IAM, Legal, Compliance, and Marketing to define priorities and deliver unified solutions across platforms.
• Build trusting relationships with senior stakeholders, navigating constraints, and influencing teams in a complex, matrixed environment.
• Partner with Research and Content Design to enhance onboarding initiatives through behavioral insights, usability testing, and ongoing discovery.
Experience Quality & Delivery
• Ensure design outputs are of high quality, cohesive, and demonstrate a comprehensive understanding of member needs, technical realities, and operational workflows.
• Utilize prototypes, journey maps, and storytelling to communicate design direction and ensure alignment with executive stakeholders.
• Establish design principles, future visions, and experience roadmaps that balance immediate delivery with long-term onboarding strategy.
Make an Impact with Your Skills
Required Qualifications
• 12+ years of experience in UX or Product Design, with at least 4+ years in a senior or director-level leadership role.
• Demonstrated expertise in digital identity, including registration, login, authentication, identity verification, and account creation.
• Strong understanding of performance metrics and data-informed design.
• Experience leading design in complex, regulated, or high-security environments (e.g., healthcare, financial services, government, insurance).
• Strong portfolio showcasing systems thinking, scalable frameworks, and end-to-end experience design.
• Proven experience guiding user research and applying insights effectively to design.
• Ability to influence at all levels and drive cross-functionality.
• Strong organizational and prioritization abilities in fast-paced settings.
• Excellent analytical and process-oriented thinking skills.
• Mastery in Figma and modern design tools.
Preferred Qualifications
• Master's Degree in a relevant design discipline (HCI, Interaction Design, UX Design).
• Experience designing inclusive and accessible experiences, particularly for older adults.
• Familiarity with IAM concepts (MFA, risk-based authentication, identity proofing, SSO).
Travel: Although this position is remote, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment. The pay range may vary based on geographic location and individual factors such as skills, knowledge, experience, education, and certifications.
$138,900 - $191,000 per year
This position is eligible for a bonus incentive plan based on company and individual performance.
Description of Benefits
Humana, Inc. and its subsidiaries offer competitive benefits that promote whole-person well-being. Our benefits are designed to encourage wellness and smart healthcare choices for you and your family, acknowledging that life exists beyond work. Among our offerings, we provide medical, dental, and vision benefits, a 401(k) retirement savings plan, time off (including paid time off, company holidays, personal holidays, volunteer time off, and paid parental and caregiver leave), short-term and long-term disability, life insurance, and various other opportunities.
Application Deadline: 04-17-2026
About Us
About Humana: Humana Inc. is a leading U.S. healthcare company. Our services, through Humana insurance and CenterWell healthcare, facilitate better health outcomes for the millions we serve, ensuring they receive the care and support they need. Our mission greatly impacts individuals across Medicare and Medicaid, families, individuals, military members, and entire communities.
Equal Opportunity Employer
Humana is committed to ensuring that discrimination does not happen in any aspect of employment based on race, color, religion, sex, ****** orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. Humana also pursues affirmative action to employ individuals with disabilities or protected veteran status, with all employment decisions based solely on valid job requirements. This policy extends to recruitment, hiring, promotions, transfers, demotions, layoffs, recalls, terminations, compensation, and training opportunities.
Humana adheres to all applicable federal civil rights laws and does not discriminate on any basis outlined above. We also provide free language interpreter services.
💡 Quick Summary
Seeking a career-building opportunity? The Director of Onboarding Product Design position is now open for candidates interested in the Web / Graphic Design Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Web / Graphic Design Jobs is a plus.
