Job Description
About the Role
The primary objective of the HR Center of Excellence (CoE) is to empower various companies for which Bhavin Turakhia is the CEO/Founder/Investor to achieve high levels of process maturity, standardization, and excellence. This objective spans across all the functions that would impact HR at these organizations (e.g. Talent Acquisition, Compensation and Benefits, Talent Management, Talent Engagement, Operations, IT, Real Estate & Workspace, Culture, Learning & Development, and so on)
As the head of the HR Center for Excellence (CoE) in the CEO’s Office, you will typically spend 75% of your time on Process Excellence and the remaining 25% on Strategy and Planning. The CEO’s office and various CoEs, including this one, are primarily responsible for Process Excellence, KPI management, Internal Consulting & Advocacy. As such, this CoE is not specifically responsible for the day-to-day operations - which are managed by relevant business or functional leaders across various companies. However, you may be called upon to roll-up your sleeves from time to time to assist with execution of specific initiatives.
You will be successful in this role when:
This CoE creates and publishes top-notch materials that represent industry defining concepts, processes & playbooks
HR groups across group companies are able to incorporate the output from this CoE to significantly improve their operational metrics & outcomes
About Bhavin Turakhia
Bhavin Turakhia is a serial entrepreneur and billionaire committed to the philosophy that each person has a moral obligation to make an impact in the world commensurate to their potential.
Embarking on his entrepreneurial journey in 1++8 with a loan of INR 25,000 raised from his father, Bhavin co-founded his first company, Directi, which he exited in a $160mn transaction in2014. Across his 25+ year career, Bhavin has built multiple thriving tech businesses. He is the co-founder & CEO of Zeta (next-gen banking technology), CEO of Titan (email productivity suite) and founder at Radix (leading registry for top-level extensions).
He actively shares his perspectives on a variety of topics such as building tech businesses, being productive, AI, and entrepreneurship on Twitter and LinkedIn.
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Please read Zeta’s Manifesto here.
Zeta’s omni stack for banks is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together acquiring, issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta has over 1700+ employees - with over 70% in technology roles - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter, Press Room
About Titan
Titan is an email platform for entrepreneurs, inventors, and creators, built by a team that cares deeply about productivity, creativity, and aesthetics. Titan is built with the fundamental belief that email is a tool to be harnessed to move us forward in doing the best work of our lives.
Titan believes the future of email will be defined by the most impactful way users leverage it – to build relationships with prospects, partners, and customers. We believe that customers deserve email that leverages technology to focus on what matters and intelligently deals with what does not. We believe that small businesses are better served by well-designed, cost-effective tools that solve for communication and knowledge than overbuilt, expensive ones. Ultimately, we believe that every moment counts and that we best serve our customers by giving them the tools that enable them to build incredible new brands, businesses, and organizations.
Titan raised $30 million from Automattic in 2026, valuing the company at $300 million.
Learn more @ www.titan.email
About Radix
Radix is the world’s 3rd largest domain name registry. It has amassed over 5.6 million registrations and is the registry behind new domains such as .online, .store, .fun, .website, .tech, .host, .site, .space, .uno & .press.
Radix celebrated the 10th anniversary of its operations in 2026 and also recently reported a 200%+ growth in its revenues over the past 5 years.
Learn more @ www.radix.website
Responsibilities
Delivering frameworks for KPI Management
Identifying key input & output measures for various people functions
Building measurement instruments, playbooks, benchmarks, and best practices
Building POVs on how to improve and drive KPI improvements
Building a comprehensive library of process documentation
Identifying & inventorying a comprehensive set of people processes
Learning and researching about best-in-class practices
Building & publishing detailed process documentation and playbooks
Standardizing playbooks across various functions & companies
Observing implementations and suggesting process improvements as needed
Evolving processes and maintaining the library over time
Building rigorous training programs
Conceptualize training outcomes and agenda
Creating training curricula, materials, and coursework
Imparting training as an SME to relevant business and organizational units
Providing remedial outcomes and follow-on training
Modifying training programs and keeping them current
Consulting various units on People related initiatives
Providing internal consulting services on a variety of problem statements
Acting as an SME and providing industry perspectives and counsel
Assisting with implementation of various processes and best practices
Providing leadership for specific projects mandated by the CEO’s office that require cross functional insights / expertise / coordination
Providing guidance to a group of Program Managers attached to the CEO’s office working closely on implementation and operations across companies
Building and refining People strategy
Assisting the CEO’s office and various business & organizational units with annual and quarterly planning
Producing POVs - White Papers, Case Studies, Best Practices, Benchmarks, Playbooks, Industry Trends, Hypotheses, Position Papers, etc
Performing Research & discovery for future set of projects / initiatives
Managing a team of practitioners
Building & mentoring a team of SMEs & process experts
Evaluating and recommending technology solutions
Identifying, evaluating, recommending, and building business cases for HR-Tech solutions (such as automation, integrations, AI, HRIS, etc)
Experience and Education
15+ years total experience with meaningful stints at top-tier consulting firms (Mercer, Aon, Bain, Accenture, Deloitte, etc) and also preferably in an HR line function as a practitioner
Deep functional & consulting experience in at least 3 out of the following core People Success / HR disciplines (Operations, Talent Strategy, Technology, Talent Acquisition, Analytics, Culture, Performance Management, Learning, Comp & Ben, etc)
Undergraduate Degree in Engineering + Graduate Business Degree (MBA or equivalent)
Skills, Attitudes, and Competencies
Clear thought process & ability to communicate very competently verbally and in writing
Analytical orientation with ability to use data to answer questions and solve problems
Strong technical aptitude to evaluate and size IT systems, automation, AI, and HR-Tech
Capable of meta-thinking and operating at various levels of abstraction (for example to create a generic process applicable to various companies / situations)
Strong process orientation coupled with the ability to think in frameworks & models
Hands-on and capable of doing the work vs. just managing others
Can juggle multiple balls in a fast-paced work environment with changing priorities
Team player and mature and empowering manager
Detail orientation (cross every t and dot every i)
Well developed commercial acumen and problem-solving ability
Ability to corral people needed to solve a problem
Resilience, humility, and the ability to thrive with candid feedback
Detail orientation (cross every t and dot every i)
Influence and manage the expectations of senior executives, business leaders, partners, vendors, and other stakeholders
Ability to build and maintain meaningful relationships both internally and externally
Adaptable, approachable, and open minded with an ability to work across cultures
High degree of integrity and ethical standards
Zeta is an equal opportunity employer
At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or other special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
The primary objective of the HR Center of Excellence (CoE) is to empower various companies for which Bhavin Turakhia is the CEO/Founder/Investor to achieve high levels of process maturity, standardization, and excellence. This objective spans across all the functions that would impact HR at these organizations (e.g. Talent Acquisition, Compensation and Benefits, Talent Management, Talent Engagement, Operations, IT, Real Estate & Workspace, Culture, Learning & Development, and so on)
As the head of the HR Center for Excellence (CoE) in the CEO’s Office, you will typically spend 75% of your time on Process Excellence and the remaining 25% on Strategy and Planning. The CEO’s office and various CoEs, including this one, are primarily responsible for Process Excellence, KPI management, Internal Consulting & Advocacy. As such, this CoE is not specifically responsible for the day-to-day operations - which are managed by relevant business or functional leaders across various companies. However, you may be called upon to roll-up your sleeves from time to time to assist with execution of specific initiatives.
You will be successful in this role when:
This CoE creates and publishes top-notch materials that represent industry defining concepts, processes & playbooks
HR groups across group companies are able to incorporate the output from this CoE to significantly improve their operational metrics & outcomes
About Bhavin Turakhia
Bhavin Turakhia is a serial entrepreneur and billionaire committed to the philosophy that each person has a moral obligation to make an impact in the world commensurate to their potential.
Embarking on his entrepreneurial journey in 1++8 with a loan of INR 25,000 raised from his father, Bhavin co-founded his first company, Directi, which he exited in a $160mn transaction in2014. Across his 25+ year career, Bhavin has built multiple thriving tech businesses. He is the co-founder & CEO of Zeta (next-gen banking technology), CEO of Titan (email productivity suite) and founder at Radix (leading registry for top-level extensions).
He actively shares his perspectives on a variety of topics such as building tech businesses, being productive, AI, and entrepreneurship on Twitter and LinkedIn.
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Please read Zeta’s Manifesto here.
Zeta’s omni stack for banks is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together acquiring, issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta has over 1700+ employees - with over 70% in technology roles - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter, Press Room
About Titan
Titan is an email platform for entrepreneurs, inventors, and creators, built by a team that cares deeply about productivity, creativity, and aesthetics. Titan is built with the fundamental belief that email is a tool to be harnessed to move us forward in doing the best work of our lives.
Titan believes the future of email will be defined by the most impactful way users leverage it – to build relationships with prospects, partners, and customers. We believe that customers deserve email that leverages technology to focus on what matters and intelligently deals with what does not. We believe that small businesses are better served by well-designed, cost-effective tools that solve for communication and knowledge than overbuilt, expensive ones. Ultimately, we believe that every moment counts and that we best serve our customers by giving them the tools that enable them to build incredible new brands, businesses, and organizations.
Titan raised $30 million from Automattic in 2026, valuing the company at $300 million.
Learn more @ www.titan.email
About Radix
Radix is the world’s 3rd largest domain name registry. It has amassed over 5.6 million registrations and is the registry behind new domains such as .online, .store, .fun, .website, .tech, .host, .site, .space, .uno & .press.
Radix celebrated the 10th anniversary of its operations in 2026 and also recently reported a 200%+ growth in its revenues over the past 5 years.
Learn more @ www.radix.website
Responsibilities
Delivering frameworks for KPI Management
Identifying key input & output measures for various people functions
Building measurement instruments, playbooks, benchmarks, and best practices
Building POVs on how to improve and drive KPI improvements
Building a comprehensive library of process documentation
Identifying & inventorying a comprehensive set of people processes
Learning and researching about best-in-class practices
Building & publishing detailed process documentation and playbooks
Standardizing playbooks across various functions & companies
Observing implementations and suggesting process improvements as needed
Evolving processes and maintaining the library over time
Building rigorous training programs
Conceptualize training outcomes and agenda
Creating training curricula, materials, and coursework
Imparting training as an SME to relevant business and organizational units
Providing remedial outcomes and follow-on training
Modifying training programs and keeping them current
Consulting various units on People related initiatives
Providing internal consulting services on a variety of problem statements
Acting as an SME and providing industry perspectives and counsel
Assisting with implementation of various processes and best practices
Providing leadership for specific projects mandated by the CEO’s office that require cross functional insights / expertise / coordination
Providing guidance to a group of Program Managers attached to the CEO’s office working closely on implementation and operations across companies
Building and refining People strategy
Assisting the CEO’s office and various business & organizational units with annual and quarterly planning
Producing POVs - White Papers, Case Studies, Best Practices, Benchmarks, Playbooks, Industry Trends, Hypotheses, Position Papers, etc
Performing Research & discovery for future set of projects / initiatives
Managing a team of practitioners
Building & mentoring a team of SMEs & process experts
Evaluating and recommending technology solutions
Identifying, evaluating, recommending, and building business cases for HR-Tech solutions (such as automation, integrations, AI, HRIS, etc)
Experience and Education
15+ years total experience with meaningful stints at top-tier consulting firms (Mercer, Aon, Bain, Accenture, Deloitte, etc) and also preferably in an HR line function as a practitioner
Deep functional & consulting experience in at least 3 out of the following core People Success / HR disciplines (Operations, Talent Strategy, Technology, Talent Acquisition, Analytics, Culture, Performance Management, Learning, Comp & Ben, etc)
Undergraduate Degree in Engineering + Graduate Business Degree (MBA or equivalent)
Skills, Attitudes, and Competencies
Clear thought process & ability to communicate very competently verbally and in writing
Analytical orientation with ability to use data to answer questions and solve problems
Strong technical aptitude to evaluate and size IT systems, automation, AI, and HR-Tech
Capable of meta-thinking and operating at various levels of abstraction (for example to create a generic process applicable to various companies / situations)
Strong process orientation coupled with the ability to think in frameworks & models
Hands-on and capable of doing the work vs. just managing others
Can juggle multiple balls in a fast-paced work environment with changing priorities
Team player and mature and empowering manager
Detail orientation (cross every t and dot every i)
Well developed commercial acumen and problem-solving ability
Ability to corral people needed to solve a problem
Resilience, humility, and the ability to thrive with candid feedback
Detail orientation (cross every t and dot every i)
Influence and manage the expectations of senior executives, business leaders, partners, vendors, and other stakeholders
Ability to build and maintain meaningful relationships both internally and externally
Adaptable, approachable, and open minded with an ability to work across cultures
High degree of integrity and ethical standards
Zeta is an equal opportunity employer
At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or other special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
💡 Quick Summary
Seeking a career-building opportunity? The Director of Process Excellence Strategy for HR| CEO|s Office position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
