Director of Sales

Job Title: Director of Sales

Location: Taj Cidade de Goa, Panaji, Goa

Department: Sales & Marketing

Reports To: General Manager / Area Director of Sales & Marketing

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Position Overview:

The Director of Sales is responsible for leading the hotel's Sales function to drive top-line revenue across all segments – Corporate, MICE, Leisure, and Travel Trade. This role requires strategic leadership, business acumen, and a deep understanding of luxury hospitality markets to position Taj Cidade de Goa as the destination of choice.

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Key Responsibilities:

1. Strategic Sales Leadership

Develop and implement a comprehensive sales strategy aligned with business goals.

Identify new business opportunities and high-yield segments to maximize RevPAR.

Analyze market trends, competitor performance, and customer insights to guide pricing and positioning.

2. Business Development & Client Relations

Build and nurture strong relationships with key clients, corporate houses, wedding planners, travel agents, and industry influencers.

Personally handle high-profile accounts and negotiations.

Ensure exceptional customer satisfaction and repeat business.

3. Team Management

Lead and mentor the Sales team to achieve individual and departmental targets.

Foster a culture of high performance, accountability, and continuous development.

Conduct regular team reviews, trainings, and performance appraisals.

4. Revenue Generation & Reporting

Collaborate with Revenue Management and Marketing teams to optimize rates and inventory.

Monitor daily, weekly, and monthly sales reports; track progress against budgets and forecasts.

Provide timely and accurate MIS reports to the General Manager and senior leadership.

5. Collaboration & Brand AlignmentWork closely with Marketing, PR, F&B, and Events teams to execute brand-aligned campaigns.

Represent the hotel at trade shows, roadshows, and industry events.

Ensure adherence to IHCL brand standards in all client interactions and communications.

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Candidate Profile:

Experience: Minimum 10–12 years in sales with at least 3–4 years in a leadership role within luxury hospitality.

Education: Graduate in any discipline; MBA in Sales/Marketing preferred.

Skills:

Strong leadership and interpersonal skills

Strategic thinker with hands-on execution ability

Excellent communication, negotiation, and presentation skills

Strong network within corporate, travel trade, and HNI segments

Preferred: Prior experience with Taj / IHCL or other leading luxury hotel chains