Job Description
Job description
Use Your Power for Purpose
The Director Quality QMS & Quality Event BPO serves as the owner and key point of contact for the Research Development and Medical Quality Event process (QMS01) at Pfizer. Additionally this role supports Pfizer by monitoring the health of the RDM QMS and identifying cross functional areas of opportunity or risk to action and report to quality governance. This colleague also supports other QMS / QRCs (e.g. PGS) as applicable. Finally this role is responsible for QMS oversight activities and including continuous improvement efforts
What You Will Achieve
QMS Ownership
• QMS Business Process Ownership of QMS-01
• In partnership with RQA Head leads and supports the development and delivery of enhancements to the RDM QMS and coordinates communications regarding updates to the RDM QMS
• Authors and co-ordinates periodic review of the RDM QMS Manual; serves as delegate of Enterprise Quality Policy
• Leads root cause analysis of significant quality issues impacting more than one functional business area or impacting RQA
• Engages in review and impact assessment of emerging regulations or inspection trends relating to QMS partnering with functional QA groups in development of recommendations or feedback
• Serves as Product Quality & Safety ESG lead; coordinates annual contribution to impact report / other regulatory expectations
Governance
• In support of RQA Head maintains and ensures periodic review of quality objectives and operating plan
• Leads oversight of QMS; coordinates the collation reporting and interpretation of the highest-level summaries of performance risk and issues to QRC sponsors
• Supports RQA Head in other quality focused / strategic areas (and other QRCs) as required
QMS Monitoring
• Defines and reports Key Performance Indicators used to monitor QMS process health
• Monitors effectiveness of cross functional QMS processes and identifies trends in data being generated by the QMS
• Works with GXP pillar contacts to understand trends and propose enhancements
• Presents summary of overall cross GXP QMS performance to Quality & Compliance Committee
Risk Management
• Co-ordinates cross functional deep dive analysis of metrics signals to understand any underlying areas of risk
• Identifies and defines cross functional quality risks both from available data and analysis and prospectively in consideration of emerging trends or change both internally and externally
• Able to articulate the overall state of control of the QMS as well as areas of opportunity/emerging risk to senior leaders QOCs and QRCs as required
QMS Continuous Improvement
• Able to identify opportunities for improvement which may stretch across QMSs (PGS R&D Commercial) and navigate appropriate accountability and oversight
• Develops implements and manages the process to gather store and retrieve best practices/lessons learned for RDM QMS. Ensures this knowledge is communicated and shared with all relevant stakeholders and any agreed actions are tracked to completion
• Actively seeks to avoid or address areas of duplication or dual standards across GXP pillars to ensure a consistent one Pfizer solution
• Influences quality leads across GXP pillars to adopt standardized principles and approaches to common quality system elements
Inspection Readiness
• Ensures QMS processes are inspection ready. Works with inspection management team to prepare and review relevant samples of quality events and metrics for inspection review
Quality Culture
• Promotes broad understanding of the Pfizer Quality Management system
• Promotes a culture of quality across organizations and partner lines
Regulatory Expertise
• Maintains appropriate level of expertise in US and International GCP/GLP/PV/GMP regulatory requirements and policies and procedures within Pfizer that are applicable to the processes and systems within the scope of the RDM QMS (and other QMS as applicable)
Here Is What You Need (Minimum Requirements)
• Applicant must have a bachelors degree with at least 8 years of experience; OR a masters degree with at least 7 years of experience; OR a PhD with 5 years of experience
• Experience evaluating and understanding quality standards or their application.
Bonus Points If You Have (Preferred Requirements)
• 10 years of pharmaceutical industry experience managing complex projects
• 7 years of experience within the fields of quality compliance safety manufacturing or research and development environment
• Proven technical knowledge and application ofroot cause analysis (RCA) and CAPA activities covering the processes for the management of CAPAs for significant quality issues regulatory inspection commitment execution and other improvements necessary to eliminate causes quality events and/or other undesirable situations
• Demonstrated in-depth knowledge of relevant global regulations and guidelines as well as evolving legislation
• Excellent organizational analytical strategic interpersonal written and oral skills required
• Self-motivated and flexible with the ability to work effectively in a dynamic problem-solving environment
• Strong ability to influence negotiate and communicate effectively at all levels of the organization
Physical/Mental Requirements
Standard office work
Non-Standard Work Schedule Travel or Environment Requirements
Domestic and International travel is required as deemed necessary.
The annual base salary for this position ranges from $156600.00 to $261000.00. In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion *** ****** orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Quality Assurance and Control
#LI-PFE
Required Experience:
Director
Use Your Power for Purpose
The Director Quality QMS & Quality Event BPO serves as the owner and key point of contact for the Research Development and Medical Quality Event process (QMS01) at Pfizer. Additionally this role supports Pfizer by monitoring the health of the RDM QMS and identifying cross functional areas of opportunity or risk to action and report to quality governance. This colleague also supports other QMS / QRCs (e.g. PGS) as applicable. Finally this role is responsible for QMS oversight activities and including continuous improvement efforts
What You Will Achieve
QMS Ownership
• QMS Business Process Ownership of QMS-01
• In partnership with RQA Head leads and supports the development and delivery of enhancements to the RDM QMS and coordinates communications regarding updates to the RDM QMS
• Authors and co-ordinates periodic review of the RDM QMS Manual; serves as delegate of Enterprise Quality Policy
• Leads root cause analysis of significant quality issues impacting more than one functional business area or impacting RQA
• Engages in review and impact assessment of emerging regulations or inspection trends relating to QMS partnering with functional QA groups in development of recommendations or feedback
• Serves as Product Quality & Safety ESG lead; coordinates annual contribution to impact report / other regulatory expectations
Governance
• In support of RQA Head maintains and ensures periodic review of quality objectives and operating plan
• Leads oversight of QMS; coordinates the collation reporting and interpretation of the highest-level summaries of performance risk and issues to QRC sponsors
• Supports RQA Head in other quality focused / strategic areas (and other QRCs) as required
QMS Monitoring
• Defines and reports Key Performance Indicators used to monitor QMS process health
• Monitors effectiveness of cross functional QMS processes and identifies trends in data being generated by the QMS
• Works with GXP pillar contacts to understand trends and propose enhancements
• Presents summary of overall cross GXP QMS performance to Quality & Compliance Committee
Risk Management
• Co-ordinates cross functional deep dive analysis of metrics signals to understand any underlying areas of risk
• Identifies and defines cross functional quality risks both from available data and analysis and prospectively in consideration of emerging trends or change both internally and externally
• Able to articulate the overall state of control of the QMS as well as areas of opportunity/emerging risk to senior leaders QOCs and QRCs as required
QMS Continuous Improvement
• Able to identify opportunities for improvement which may stretch across QMSs (PGS R&D Commercial) and navigate appropriate accountability and oversight
• Develops implements and manages the process to gather store and retrieve best practices/lessons learned for RDM QMS. Ensures this knowledge is communicated and shared with all relevant stakeholders and any agreed actions are tracked to completion
• Actively seeks to avoid or address areas of duplication or dual standards across GXP pillars to ensure a consistent one Pfizer solution
• Influences quality leads across GXP pillars to adopt standardized principles and approaches to common quality system elements
Inspection Readiness
• Ensures QMS processes are inspection ready. Works with inspection management team to prepare and review relevant samples of quality events and metrics for inspection review
Quality Culture
• Promotes broad understanding of the Pfizer Quality Management system
• Promotes a culture of quality across organizations and partner lines
Regulatory Expertise
• Maintains appropriate level of expertise in US and International GCP/GLP/PV/GMP regulatory requirements and policies and procedures within Pfizer that are applicable to the processes and systems within the scope of the RDM QMS (and other QMS as applicable)
Here Is What You Need (Minimum Requirements)
• Applicant must have a bachelors degree with at least 8 years of experience; OR a masters degree with at least 7 years of experience; OR a PhD with 5 years of experience
• Experience evaluating and understanding quality standards or their application.
Bonus Points If You Have (Preferred Requirements)
• 10 years of pharmaceutical industry experience managing complex projects
• 7 years of experience within the fields of quality compliance safety manufacturing or research and development environment
• Proven technical knowledge and application ofroot cause analysis (RCA) and CAPA activities covering the processes for the management of CAPAs for significant quality issues regulatory inspection commitment execution and other improvements necessary to eliminate causes quality events and/or other undesirable situations
• Demonstrated in-depth knowledge of relevant global regulations and guidelines as well as evolving legislation
• Excellent organizational analytical strategic interpersonal written and oral skills required
• Self-motivated and flexible with the ability to work effectively in a dynamic problem-solving environment
• Strong ability to influence negotiate and communicate effectively at all levels of the organization
Physical/Mental Requirements
Standard office work
Non-Standard Work Schedule Travel or Environment Requirements
Domestic and International travel is required as deemed necessary.
The annual base salary for this position ranges from $156600.00 to $261000.00. In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion *** ****** orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Quality Assurance and Control
#LI-PFE
Required Experience:
Director
💡 Quick Summary
Seeking a career-building opportunity? The Director, Quality – QMS & Quality Event BPO position is now open for candidates interested in the BPO Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
