Job Description
#WeAreParamount on a mission to unleash the power of content… you in?
We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.
At Paramount, we're revolutionizing the way small and medium businesses advertise on TV and Connected TV (CTV). Our innovative Self Serve Ads Platform empowers businesses of all sizes to create impactful advertising campaigns at ease, reaching audiences through the power of television and streaming. As the head of Customer Success, you will play a pivotal role in developing and executing strategies to drive customer engagement, loyalty, and advocacy. You will lead a team responsible for driving strong relationships with customers and delivering value through the customer lifecycle. You will build net-new sales and support programs that help engage with SMB audiences.
Key Responsibilities:
Strategy: Fully own revenue attainment from key accounts and scaled book advertisers using our self-serve ads platform
Revenue Growth: With key accounts, drive account growth through upselling, cross-selling, and renewal strategies
Team Leadership: Lead, mentor, develop and hire a team of key account managers and customer success managers
Account Management: Develop and execute account management strategy that drives activation, product adoption, retention, and customer satisfaction
Operational Excellence: Define tools and processes that allow internal and external workflows to scale
Performance Tracking: Establish and evolve key performance indicators (KPIs) and metrics to measure the effectiveness of SMB key accounts and customer success initiatives, regularly analyzing performance data and making data-driven recommendations for optimization
Customer Advocacy: Effectively communicate customer needs across cross-functional partners to help shape marketing messages and product roadmap
Basic Qualifications:
Proven experience (8+ years) working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segment
Experience in first line management (2+ years) in sales, account management or customer success
Bachelor's degree in Marketing, Business Administration, or related field
Additional Qualifications:
Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors’ SMB product solutions
Strong leadership skills with experience managing and developing high-performing sales, account management or customer success teams
Data-driven and customer-centric leader who aligns strategy and vision to proven customer needs
Skilled in change management and process optimization in fast-paced environments
Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels
If you are passionate about driving innovation and building scalable advertising solutions, we encourage you to apply for this exciting opportunity to lead the development of Paramount's self-serve ads platform. Join us in shaping the future of TV/CTV advertising!
Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.
ADDITIONAL INFORMATION
Hiring Salary Range: $125,000.00 - 145,000.00 (+ 70% Sales Incentive).
The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is eligible to earn sales incentive compensation.
What We Offer:
Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: https://www.paramount.com/careers/benefits
Generous paid time off.
An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
Opportunities for both on-site and virtual engagement events.
Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount
Paramount is an equal opportunity employer (EOE) including disability/vet.
At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, ****** orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.
We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.
At Paramount, we're revolutionizing the way small and medium businesses advertise on TV and Connected TV (CTV). Our innovative Self Serve Ads Platform empowers businesses of all sizes to create impactful advertising campaigns at ease, reaching audiences through the power of television and streaming. As the head of Customer Success, you will play a pivotal role in developing and executing strategies to drive customer engagement, loyalty, and advocacy. You will lead a team responsible for driving strong relationships with customers and delivering value through the customer lifecycle. You will build net-new sales and support programs that help engage with SMB audiences.
Key Responsibilities:
Strategy: Fully own revenue attainment from key accounts and scaled book advertisers using our self-serve ads platform
Revenue Growth: With key accounts, drive account growth through upselling, cross-selling, and renewal strategies
Team Leadership: Lead, mentor, develop and hire a team of key account managers and customer success managers
Account Management: Develop and execute account management strategy that drives activation, product adoption, retention, and customer satisfaction
Operational Excellence: Define tools and processes that allow internal and external workflows to scale
Performance Tracking: Establish and evolve key performance indicators (KPIs) and metrics to measure the effectiveness of SMB key accounts and customer success initiatives, regularly analyzing performance data and making data-driven recommendations for optimization
Customer Advocacy: Effectively communicate customer needs across cross-functional partners to help shape marketing messages and product roadmap
Basic Qualifications:
Proven experience (8+ years) working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segment
Experience in first line management (2+ years) in sales, account management or customer success
Bachelor's degree in Marketing, Business Administration, or related field
Additional Qualifications:
Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors’ SMB product solutions
Strong leadership skills with experience managing and developing high-performing sales, account management or customer success teams
Data-driven and customer-centric leader who aligns strategy and vision to proven customer needs
Skilled in change management and process optimization in fast-paced environments
Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels
If you are passionate about driving innovation and building scalable advertising solutions, we encourage you to apply for this exciting opportunity to lead the development of Paramount's self-serve ads platform. Join us in shaping the future of TV/CTV advertising!
Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.
ADDITIONAL INFORMATION
Hiring Salary Range: $125,000.00 - 145,000.00 (+ 70% Sales Incentive).
The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is eligible to earn sales incentive compensation.
What We Offer:
Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: https://www.paramount.com/careers/benefits
Generous paid time off.
An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
Opportunities for both on-site and virtual engagement events.
Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount
Paramount is an equal opportunity employer (EOE) including disability/vet.
At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, ****** orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.
💡 Quick Summary
Seeking a career-building opportunity? The Director, SMB Sales position is now open for candidates interested in the Event Management Jobs sector. This role in New York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
