Job Description
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - has been built ground-up in the last seven years and is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together acquiring, issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta Tachyon offers:
Rich digital-first cardholder experiences
Native embeddable banking support
Hyper-Personalization Policy Engine to launch segment-of-one card programs
Web-based product configurators to launch in days vs. quarters
Rapid innovation & extensibility via APIs, event streams, and more
Modern & intuitive web-based back office experiences
Next-gen regulatory risk & compliance capabilities
Our strategy is to work with large Issues in multiple markets. In India, the 10th largest financial institution in the world by valuation - HDFC Bank is migrating their credit cards, debit cards, deposits, loans, and all of their retail banking from Fiserv and Oracle Flexcube to Zeta over the next four years.
In the US, we are working with multiple mid and large-sized Banks with multi-million card portfolios.
Zeta has over 1700+ employees - over 70% in technology roles - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
About the Role
This is a Senior Leadership role where you will be responsible for leading the end-to-end charter of Implementation of Tachyon Saas for one of the largest Banks in India. This will be a multi-functional role where you will be responsible for the Bank’s success in modernizing its Payments, Cards and Mobile Banking products using Zeta Tachyon. You will be building and managing a team comprising Sr Solution Architects, Program Managers, Data Engineers, Quality Assurance and other functions and setup processes ensuring timely implementation and conversion of the entire Card and Payments portfolio from the legacy Processor of the Bank to Zeta Tachyon.
Areas of responsibility
Platform understanding - Develop a deep understanding of the Tachyon platform and associated functional and technical concepts including various types of product and policy configurations, platform capabilities around integration and extension mechanisms, data transmission and data migration. Be hands-on and try out the various platform capabilities including APIs etc.. to build a first-hand understanding and know-how of the platform.
Planning and strategy - Work closely with the Client counterparts to understand the overall scope of the program, and prioritize and plan various launches. Identify bottlenecks and blockers and come up with a high-level strategy and plan to unblock the team pulling in the right stakeholders from the Zeta Executive team as well as the Bank Executive team as and when needed to expedite the program execution
Hiring and training - Build a high-performing multi-functional team comprising Domain Solution Architects, Business Analysts, Program Managers, Data Engineers and QA and ensure that they get trained on the Tachyon platform and associated functional and technical concepts.
Program execution and governance - Be on top of the overall program execution. Drive it to completion with the help of your team. Ensure all the rituals are followed religiously, risks are identified well in advance and called out, work on the mitigation plans, and ensure that the async updates are shared with relevant stakeholders without fail. Participate in the daily and weekly cadences and lead the governance call with the senior client counterparts.
Hands-on solutioning - Lead the Solutioning workshops with the clients from the front. Act as a Domain SME and well as a Tachyon and Technical SME for the client stakeholders.
Requirements specifications - With the help of your team, define and document detailed functional and non-functional requirements, integration and feature specifications, phase releases, and solutions to translate the functional mapping to Zeta’s product landscape.
Liaising with Product teams - Liaising with various product and program managers of Zeta to assess the cost and scope of changes a solution under consideration may require and arrive at feasible, optimal approaches for all business requirements. Frequent interactions with the Product teams to understand the product offerings, releases, and roadmap
Stakeholder management - You and your team should be able to build a strong relationship with the client and act as a single-stop solution for all their related to Tachyon. Build confidence and trust with the client counterparts. Set up regular catch-ups with them and ensure that they are constantly up to date wrt the progress and impediments on their side, if any. Work closely with them to mitigate the risks and help them make progress with threads on their side when it comes to vendor selection, technical decisions, implementation approach etc.
Technical problem solving - Work closely with the client and provide assistance with integrations using APIs, Events, batch files and data extracts. Help debug client issues using your domain, technical and platform understanding and using standard debugging practices
Sales assistance - Assist the Sales and Account Management teams during the Sales process and subsequently the Account Management phase wrt domain knowledge, Implementation know-how and as a champion of the Client implementation for the Bank
What does success look like?
A high CSAT score from the Client stakeholders
Timely execution launches with very high measurable quality
Business requirements should be adequately detailed so that the functionality gap identified during the UAT phase should not be more than 5% due to slippages
Skills and attributes required for the role
Data-oriented Bias for action
Rigorous attention to detail
Logically strong first principles thinker
Ability and reason out logically with technical teams
Ability to understand Client use cases and map them to Platform features and capabilities
Excellent interpersonal, organizational, leadership and mentoring ability
Ability to thrive in ambiguous business environments and scale with limited resources
Ability to comprehend complex technical products/solutions and prioritize/reason out trade-offs
Product mindset to effectively capture functional requirements and map them to the Product landscape/technical specifications
Excellent written/verbal communication and interpersonal skills especially with external stakeholders
Ability to work on complex projects with a medium-to-high level of ambiguity
Excellent project management skills with past experience dealing with product managers, engineers, technical program managers, senior leaders
Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally.
Hands-on, i.e. ‘roll-up-your sleeve’ attitude
Academic and Professional background
Overall 15+ years of experience across Engineering and Consulting roles
Engineering degree (BE/BTech) is a must, an MBA is a plus as well
Coding experience for at least 3-5 yrs
Prior experience in a client-facing role with medium to large clients
Demonstrated ability to hire, promote and develop talent
Demonstrable expertise in defining SLAs and building processes to ensure adherence.
Understanding core banking systems and related ecosystems of payments, credit cards, issuing services, fraud, digital and related solutions is a huge plus
Good experience in conducting workshops with large senior management groups and presenting solutions to a large audience
Zeta is an equal opportunity employer
At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or other special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - has been built ground-up in the last seven years and is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together acquiring, issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta Tachyon offers:
Rich digital-first cardholder experiences
Native embeddable banking support
Hyper-Personalization Policy Engine to launch segment-of-one card programs
Web-based product configurators to launch in days vs. quarters
Rapid innovation & extensibility via APIs, event streams, and more
Modern & intuitive web-based back office experiences
Next-gen regulatory risk & compliance capabilities
Our strategy is to work with large Issues in multiple markets. In India, the 10th largest financial institution in the world by valuation - HDFC Bank is migrating their credit cards, debit cards, deposits, loans, and all of their retail banking from Fiserv and Oracle Flexcube to Zeta over the next four years.
In the US, we are working with multiple mid and large-sized Banks with multi-million card portfolios.
Zeta has over 1700+ employees - over 70% in technology roles - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
About the Role
This is a Senior Leadership role where you will be responsible for leading the end-to-end charter of Implementation of Tachyon Saas for one of the largest Banks in India. This will be a multi-functional role where you will be responsible for the Bank’s success in modernizing its Payments, Cards and Mobile Banking products using Zeta Tachyon. You will be building and managing a team comprising Sr Solution Architects, Program Managers, Data Engineers, Quality Assurance and other functions and setup processes ensuring timely implementation and conversion of the entire Card and Payments portfolio from the legacy Processor of the Bank to Zeta Tachyon.
Areas of responsibility
Platform understanding - Develop a deep understanding of the Tachyon platform and associated functional and technical concepts including various types of product and policy configurations, platform capabilities around integration and extension mechanisms, data transmission and data migration. Be hands-on and try out the various platform capabilities including APIs etc.. to build a first-hand understanding and know-how of the platform.
Planning and strategy - Work closely with the Client counterparts to understand the overall scope of the program, and prioritize and plan various launches. Identify bottlenecks and blockers and come up with a high-level strategy and plan to unblock the team pulling in the right stakeholders from the Zeta Executive team as well as the Bank Executive team as and when needed to expedite the program execution
Hiring and training - Build a high-performing multi-functional team comprising Domain Solution Architects, Business Analysts, Program Managers, Data Engineers and QA and ensure that they get trained on the Tachyon platform and associated functional and technical concepts.
Program execution and governance - Be on top of the overall program execution. Drive it to completion with the help of your team. Ensure all the rituals are followed religiously, risks are identified well in advance and called out, work on the mitigation plans, and ensure that the async updates are shared with relevant stakeholders without fail. Participate in the daily and weekly cadences and lead the governance call with the senior client counterparts.
Hands-on solutioning - Lead the Solutioning workshops with the clients from the front. Act as a Domain SME and well as a Tachyon and Technical SME for the client stakeholders.
Requirements specifications - With the help of your team, define and document detailed functional and non-functional requirements, integration and feature specifications, phase releases, and solutions to translate the functional mapping to Zeta’s product landscape.
Liaising with Product teams - Liaising with various product and program managers of Zeta to assess the cost and scope of changes a solution under consideration may require and arrive at feasible, optimal approaches for all business requirements. Frequent interactions with the Product teams to understand the product offerings, releases, and roadmap
Stakeholder management - You and your team should be able to build a strong relationship with the client and act as a single-stop solution for all their related to Tachyon. Build confidence and trust with the client counterparts. Set up regular catch-ups with them and ensure that they are constantly up to date wrt the progress and impediments on their side, if any. Work closely with them to mitigate the risks and help them make progress with threads on their side when it comes to vendor selection, technical decisions, implementation approach etc.
Technical problem solving - Work closely with the client and provide assistance with integrations using APIs, Events, batch files and data extracts. Help debug client issues using your domain, technical and platform understanding and using standard debugging practices
Sales assistance - Assist the Sales and Account Management teams during the Sales process and subsequently the Account Management phase wrt domain knowledge, Implementation know-how and as a champion of the Client implementation for the Bank
What does success look like?
A high CSAT score from the Client stakeholders
Timely execution launches with very high measurable quality
Business requirements should be adequately detailed so that the functionality gap identified during the UAT phase should not be more than 5% due to slippages
Skills and attributes required for the role
Data-oriented Bias for action
Rigorous attention to detail
Logically strong first principles thinker
Ability and reason out logically with technical teams
Ability to understand Client use cases and map them to Platform features and capabilities
Excellent interpersonal, organizational, leadership and mentoring ability
Ability to thrive in ambiguous business environments and scale with limited resources
Ability to comprehend complex technical products/solutions and prioritize/reason out trade-offs
Product mindset to effectively capture functional requirements and map them to the Product landscape/technical specifications
Excellent written/verbal communication and interpersonal skills especially with external stakeholders
Ability to work on complex projects with a medium-to-high level of ambiguity
Excellent project management skills with past experience dealing with product managers, engineers, technical program managers, senior leaders
Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally.
Hands-on, i.e. ‘roll-up-your sleeve’ attitude
Academic and Professional background
Overall 15+ years of experience across Engineering and Consulting roles
Engineering degree (BE/BTech) is a must, an MBA is a plus as well
Coding experience for at least 3-5 yrs
Prior experience in a client-facing role with medium to large clients
Demonstrated ability to hire, promote and develop talent
Demonstrable expertise in defining SLAs and building processes to ensure adherence.
Understanding core banking systems and related ecosystems of payments, credit cards, issuing services, fraud, digital and related solutions is a huge plus
Good experience in conducting workshops with large senior management groups and presenting solutions to a large audience
Zeta is an equal opportunity employer
At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or other special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
💡 Quick Summary
Seeking a career-building opportunity? The Director Solution Engineering position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
