Job Description
Full job description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Start date: July 7, 2026
Location : Hybrid
Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.
What will you do?
Process Plan Member Update Forms and extend Disability benefits
Help clients through the CPP/QPP Application process
Follow up with clients for part time earnings
Prepare and close LTD files that reach expiry
Review and update Power of Attorney/Authorization information
Address and EFT changes
Investigate returned mail
Handle inbound and outbound calls
Create an environment that promotes team member accountability and autonomy
Represent Sun Life professionally, internally and externally, and work well with partners and clients
Identify and suggest opportunities for process improvements
What do you need to succeed?
Stellar customer service skills that puts the client first
Demonstrate active listening skills towards our Plan Members and Plan Sponsors
Exceptional time management and organizational skills
Outstanding communication skills – written and verbal
Thrive in a fast paced, high-volume production environment
Ability to take initiative and demonstrate sound judgement
Show resilience when taking on new responsibilities or handling difficult situations
Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
Teamwork and collaboration
Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
Occasional over time is required during periods with high incoming volumes in order to meet client expectations
What’s in it for you?
Opportunities to learn new skills, grow and move into different roles
Comprehensive training program with virtual classroom and ongoing learning to be set up for success
Trusting, diverse and inclusive working environments
Supportive leadership who’s focused on your success and well-being
Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities
We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:
Comprehensive benefits
Wellness programs, benefits and health incentives
Paid vacation based on experience and additional days to support family care and personal emergencies
Permanent postings will also include:
Retirement & stock investment
Pay for performance reward
Time off for enrichment experiences through a Sabbatical program
Investment in not-for-profit organizations that are important to you
#LI-Hybrid
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
43,500/43 500 - 58,700/58 700
Job Category:
Claims - Life & Disability
Posting End Date:
13/05/2026
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Start date: July 7, 2026
Location : Hybrid
Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.
What will you do?
Process Plan Member Update Forms and extend Disability benefits
Help clients through the CPP/QPP Application process
Follow up with clients for part time earnings
Prepare and close LTD files that reach expiry
Review and update Power of Attorney/Authorization information
Address and EFT changes
Investigate returned mail
Handle inbound and outbound calls
Create an environment that promotes team member accountability and autonomy
Represent Sun Life professionally, internally and externally, and work well with partners and clients
Identify and suggest opportunities for process improvements
What do you need to succeed?
Stellar customer service skills that puts the client first
Demonstrate active listening skills towards our Plan Members and Plan Sponsors
Exceptional time management and organizational skills
Outstanding communication skills – written and verbal
Thrive in a fast paced, high-volume production environment
Ability to take initiative and demonstrate sound judgement
Show resilience when taking on new responsibilities or handling difficult situations
Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
Teamwork and collaboration
Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
Occasional over time is required during periods with high incoming volumes in order to meet client expectations
What’s in it for you?
Opportunities to learn new skills, grow and move into different roles
Comprehensive training program with virtual classroom and ongoing learning to be set up for success
Trusting, diverse and inclusive working environments
Supportive leadership who’s focused on your success and well-being
Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities
We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:
Comprehensive benefits
Wellness programs, benefits and health incentives
Paid vacation based on experience and additional days to support family care and personal emergencies
Permanent postings will also include:
Retirement & stock investment
Pay for performance reward
Time off for enrichment experiences through a Sabbatical program
Investment in not-for-profit organizations that are important to you
#LI-Hybrid
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
43,500/43 500 - 58,700/58 700
Job Category:
Claims - Life & Disability
Posting End Date:
13/05/2026
💡 Quick Summary
Seeking a career-building opportunity? The Disability Payment Administrator - Bilingual position is now open for candidates interested in the Legal Jobs sector. This role in Waterloo offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.