Job Description
From September 2025, RACQs insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. Were proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.
Step into a leadership role where youll help RACQ Insurance show up for customers and communities when it matters most. This role plays a critical part in shaping how we prepare for, respond to and recover from natural disasters, while keeping our claims operations running smoothly every day. Youll lead a small, capable team, work closely with senior leaders, and bring clarity and coordination across complex priorities. If youre experienced in property claims, calm under pressure, and motivated by making a genuine impact, this is a chance to lead meaningful work with purpose.
This is a permanent full-time role based in Meanjin (Brisbane).
What You'll Do
Lead the planning, coordination and delivery of disaster and catastrophe event responses across property and niche claims.
Oversee operational support activities including budgeting, reinsurance reporting, resource cost allocation and department operations.
Provide strong, visible leadership to a specialist team, developing capability and supporting leaders to perform at their best.
Partner closely with claims, finance, risk, audit and shared services teams to deliver aligned, compliant outcomes.
Drive clear, confident stakeholder communication before, during and after major events.
Identify improvement opportunities to strengthen disaster readiness, response capability and customer outcomes.
Assess external market influences, climate factors and innovation to ensure RACQI remains competitive and responsive to weather events.
What You'll Bring
Experience leading property or home claims teams, including exposure to natural disasters respond or large scale claim events.
Experience in disaster management planning and execution.
Strong operational leadership skills, with confidence managing budgets, forecasting and financial reporting.
Ability to lead the leaders, coordinate across teams, and influence senior stakeholders.
Excellent communication skills, especially in high pressure or fast moving environments.
Working knowledge of insurance compliance, risk management and governance obligations.
A collaborative mindset and the resilience to stay focused when priorities shift.
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Tuesday 21 April 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
Step into a leadership role where youll help RACQ Insurance show up for customers and communities when it matters most. This role plays a critical part in shaping how we prepare for, respond to and recover from natural disasters, while keeping our claims operations running smoothly every day. Youll lead a small, capable team, work closely with senior leaders, and bring clarity and coordination across complex priorities. If youre experienced in property claims, calm under pressure, and motivated by making a genuine impact, this is a chance to lead meaningful work with purpose.
This is a permanent full-time role based in Meanjin (Brisbane).
What You'll Do
Lead the planning, coordination and delivery of disaster and catastrophe event responses across property and niche claims.
Oversee operational support activities including budgeting, reinsurance reporting, resource cost allocation and department operations.
Provide strong, visible leadership to a specialist team, developing capability and supporting leaders to perform at their best.
Partner closely with claims, finance, risk, audit and shared services teams to deliver aligned, compliant outcomes.
Drive clear, confident stakeholder communication before, during and after major events.
Identify improvement opportunities to strengthen disaster readiness, response capability and customer outcomes.
Assess external market influences, climate factors and innovation to ensure RACQI remains competitive and responsive to weather events.
What You'll Bring
Experience leading property or home claims teams, including exposure to natural disasters respond or large scale claim events.
Experience in disaster management planning and execution.
Strong operational leadership skills, with confidence managing budgets, forecasting and financial reporting.
Ability to lead the leaders, coordinate across teams, and influence senior stakeholders.
Excellent communication skills, especially in high pressure or fast moving environments.
Working knowledge of insurance compliance, risk management and governance obligations.
A collaborative mindset and the resilience to stay focused when priorities shift.
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Tuesday 21 April 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
💡 Quick Summary
Seeking a career-building opportunity? The Disaster and Operations Support Manager position is now open for candidates interested in the Insurance sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.