Job Description
Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
As the Discharges Officer (Loans Support Officer – Discharges), you will support Thinktank’s post‑settlement loan servicing by managing customer enquiries and the end‑to‑end discharge process. Reporting to the Senior Loans Support Manager, this role is critical to maintaining high customer service standards, service quality and compliance with agreed service level agreements.
You will work closely with customers, brokers and internal stakeholders, ensuring discharge requests are managed accurately, professionally and with strong attention to detail in a high‑volume environment.
Key Accountabilities
Manage customer enquiries via phone and email, ensuring all requests are actioned within agreed SLAs
Support the end‑to‑end discharge process, including creating discharge instructions and coordinating all parties
Generate final payout figures, allocate settlement funds and process loan closures
Maintain accurate customer and loan records within core banking systems
Liaise with brokers, solicitors and internal stakeholders to ensure smooth and timely settlements
Identify opportunities to retain customers where possible and engage Relationship Managers accordingly
Manage post‑settlement loan file administration and customer complaints in line with Thinktank procedures
Support outbound calling campaigns and assist customers with online portal usage where required
Adhere to AML/CTF and broader regulatory compliance requirements
Contribute to continuous improvement, team collaboration and a positive workplace culture
About You
Minimum 1 year experience in residential or commercial post‑settlement loan support or discharges
Sound systems capability, including core banking systems, email and Excel
Clear and professional written and verbal communication skills
Understanding of financial services legislation relating to residential and commercial lending
High attention to detail with strong organisational and time‑management skills
Ability to manage high volumes of work while maintaining service quality
A professional, ethical and customer‑focused approach
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on hgeronimo@thinktank.net.au
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
As the Discharges Officer (Loans Support Officer – Discharges), you will support Thinktank’s post‑settlement loan servicing by managing customer enquiries and the end‑to‑end discharge process. Reporting to the Senior Loans Support Manager, this role is critical to maintaining high customer service standards, service quality and compliance with agreed service level agreements.
You will work closely with customers, brokers and internal stakeholders, ensuring discharge requests are managed accurately, professionally and with strong attention to detail in a high‑volume environment.
Key Accountabilities
Manage customer enquiries via phone and email, ensuring all requests are actioned within agreed SLAs
Support the end‑to‑end discharge process, including creating discharge instructions and coordinating all parties
Generate final payout figures, allocate settlement funds and process loan closures
Maintain accurate customer and loan records within core banking systems
Liaise with brokers, solicitors and internal stakeholders to ensure smooth and timely settlements
Identify opportunities to retain customers where possible and engage Relationship Managers accordingly
Manage post‑settlement loan file administration and customer complaints in line with Thinktank procedures
Support outbound calling campaigns and assist customers with online portal usage where required
Adhere to AML/CTF and broader regulatory compliance requirements
Contribute to continuous improvement, team collaboration and a positive workplace culture
About You
Minimum 1 year experience in residential or commercial post‑settlement loan support or discharges
Sound systems capability, including core banking systems, email and Excel
Clear and professional written and verbal communication skills
Understanding of financial services legislation relating to residential and commercial lending
High attention to detail with strong organisational and time‑management skills
Ability to manage high volumes of work while maintaining service quality
A professional, ethical and customer‑focused approach
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on hgeronimo@thinktank.net.au
💡 Quick Summary
Seeking a career-building opportunity? The Discharges Officer position is now open for candidates interested in the Office Assistant Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.