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Thinktank
Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
As the Discharges Officer (Loans Support Officer – Discharges), you will support Thinktank’s post‑settlement loan servicing by managing customer enquiries and the end‑to‑end discharge process. Reporting to the Senior Loans Support Manager, this role is critical to maintaining high customer service standards, service quality and compliance with agreed service level agreements.
You will work closely with customers, brokers and internal stakeholders, ensuring discharge requests are managed accurately, professionally and with strong attention to detail in a high‑volume environment.
Key Accountabilities
Manage customer enquiries via phone and email, ensuring all requests are actioned within agreed SLAs
Support the end‑to‑end discharge process, including creating discharge instructions and coordinating all parties
Generate final payout figures, allocate settlement funds and process loan closures
Maintain accurate customer and loan records within core banking systems
Liaise with brokers, solicitors and internal stakeholders to ensure smooth and timely settlements
Identify opportunities to retain customers where possible and engage Relationship Managers accordingly
Manage post‑settlement loan file administration and customer complaints in line with Thinktank procedures
Support outbound calling campaigns and assist customers with online portal usage where required
Adhere to AML/CTF and broader regulatory compliance requirements
Contribute to continuous improvement, team collaboration and a positive workplace culture
About You
Minimum 1 year experience in residential or commercial post‑settlement loan support or discharges
Sound systems capability, including core banking systems, email and Excel
Clear and professional written and verbal communication skills
Understanding of financial services legislation relating to residential and commercial lending
High attention to detail with strong organisational and time‑management skills
Ability to manage high volumes of work while maintaining service quality
A professional, ethical and customer‑focused approach
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on [email protected]
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Relationship Manager
Australian Retirement Trust
Brisbane QLD 4000
Candidate Manager
Talent
Brisbane QLD 4000
Opportunities for promotion
Work from home
View similar jobs with this employer
Business Unit Manager - EndoTherapy
Olympus Australia
Melbourne VIC
Remote work allowance
Employee assistance program
Work from home
Client Associate - Responsible Entity Services – Perpetual Corporate Trust
Perpetual Limited
Sydney NSW
Work from home
Corporate Accounts and Insurance Consultant
Aware Super
Melbourne VIC
Product Manager, Australia
Omnidian
Remote
Annual leave
Opportunities for advancement
Marketing Specialist
Aware Super
Melbourne VIC
Credit Controller
Lander & Rogers
Melbourne VIC
Annual leave
Wellness allowance
Service Hub Consultant
Athena Mortgage
Sydney NSW 2000
Work from home
Senior Finance Partner (International Projects)
Baptist World Aid Australia
North Ryde NSW
Parental leave
Employee assistance program
Extended annual leave
Salary packaging
Work from home
Clinical Research Associate II
Precision Medicine Group
Melbourne VIC
Talent Acquisition Partner
Capricorn Society Limited
Perth WA
Parental leave
Gym membership
Employee rewards program
Wellness program
Associate
Perpetual Limited
Melbourne VIC
Work from home
Broker Support Specialist
Thinktank
Sydney NSW
FACEM – Virtual Emergency Care (Contractor, Remote)
FAST TRACK EMERGENCY
Remote
Work from home
AEW&C Product Support - Support Equipment Analyst
Boeing RIV Site
Brisbane QLD
On-the-job training
Parental leave
Health insurance
Insurance services
Employee assistance program
Salary packaging
View similar jobs with this employer
Technical Officer
Fraser Coast Regional Council
Hervey Bay QLD 4655
Parental leave
Employee discount
Relocation assistance
Employee assistance program
Work from home
Maternity leave
Claims Managers
Australian Retirement Trust
Brisbane QLD 4000
Year 7-10 Maths Assistant Tutor
Contour Education
Glen Waverley VIC
Subscriptions
View similar jobs with this employer
Advisor Creative Services
City of Melbourne
Melbourne VIC 3000
Parental leave
Financial Analyst
Wotton Kearney
Sydney NSW
Parental leave
Employee assistance program
Lead to Chief of Staff
Aware Super
Sydney NSW
Discharges Officer
Thinktank
Sydney NSW
Communication Lead
Baptist World Aid Australia
North Ryde NSW
Parental leave
Employee assistance program
Extended annual leave
Salary packaging
Work from home
Head of External Affairs
Aware Super
Melbourne VIC
People also searched:
Employers: Post a Job
Thinktank
Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
As the Discharges Officer (Loans Support Officer – Discharges), you will support Thinktank’s post‑settlement loan servicing by managing customer enquiries and the end‑to‑end discharge process. Reporting to the Senior Loans Support Manager, this role is critical to maintaining high customer service standards, service quality and compliance with agreed service level agreements.
You will work closely with customers, brokers and internal stakeholders, ensuring discharge requests are managed accurately, professionally and with strong attention to detail in a high‑volume environment.
Key Accountabilities
Manage customer enquiries via phone and email, ensuring all requests are actioned within agreed SLAs
Support the end‑to‑end discharge process, including creating discharge instructions and coordinating all parties
Generate final payout figures, allocate settlement funds and process loan closures
Maintain accurate customer and loan records within core banking systems
Liaise with brokers, solicitors and internal stakeholders to ensure smooth and timely settlements
Identify opportunities to retain customers where possible and engage Relationship Managers accordingly
Manage post‑settlement loan file administration and customer complaints in line with Thinktank procedures
Support outbound calling campaigns and assist customers with online portal usage where required
Adhere to AML/CTF and broader regulatory compliance requirements
Contribute to continuous improvement, team collaboration and a positive workplace culture
About You
Minimum 1 year experience in residential or commercial post‑settlement loan support or discharges
Sound systems capability, including core banking systems, email and Excel
Clear and professional written and verbal communication skills
Understanding of financial services legislation relating to residential and commercial lending
High attention to detail with strong organisational and time‑management skills
Ability to manage high volumes of work while maintaining service quality
A professional, ethical and customer‑focused approach
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Discharges Officer position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
