Dispatcher – Plumbing & HVAC Services

Dispatcher – Plumbing & HVAC Services

Full-Time | Osoyoos, BC

We are seeking a highly organized, customer-focused Dispatcher to join our team!

As the first point of contact for our customers, you will play a key role in delivering outstanding service and ensuring the efficient scheduling of our service technicians.

Key Responsibilities:

Answer incoming calls and provide friendly, professional assistance to customers

Schedule and dispatch service technicians using digital dispatching systems

Communicate job details clearly to technicians and customers

Maintain organized and up-to-date scheduling records

Prioritize service requests to maximize efficiency and response times

Support customers with general inquiries, service updates, and parts availability

Requirements:

Strong computer skills (we use digital platforms for scheduling and dispatching)

Excellent communication and customer service skills

Highly organized and detail-oriented

Ability to multitask and adapt to a fast-paced environment

Mechanical knowledge, especially plumbing or HVAC experience, is an asset (but we are willing to train the right candidate)

Any experience with parts management, inventory, or counter service is a strong asset

Positive attitude and a strong commitment to delivering a great customer experience

Why Join Us?

Family-owned, customer-focused company

Competitive wages, commensurate with experience

Full benefits package after 3 months

Vacation pay accrued and paid out on each paycheque

Supportive and team-oriented work environment

Opportunities for learning and growth within the trades industry

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

Dental care

Extended health care

Vision care

Flexible language requirement:

French not required

Schedule:

Monday to Friday

Ability to commute/relocate:

Osoyoos, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person