Job Description
Full job description
Job Summary
The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials. This position is responsible for coordinating schedules of deliveries, which includes order taking, scheduling of orders, setting up deliveries, and effectively communicating with customers, drivers, and the sales team.
Benefits
At CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. Your benefits are an important part of your overall compensation at CalPortland. That’s why we give you a wide range of benefits to choose from. All regular full-time employees may enroll in a variety of health and welfare plans including medical, dental, and vision plans. Other benefits include life insurance, disability coverage, employee assistance program, and retirement program. The company also has a variety of voluntary benefits for employees to choose from.
Compensation
Salary $80,000 to $85,000
Responsibilities
Obtains orders and changes to existing orders from customers and sales representatives
Enters orders and printed tickets into the system
Coordinates special jobs, service and scheduling
Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives
Assists with resolution of customer delivery issues and customer complaints
Determine customer requirements and expectations in order to recommend specific products
Maintain proficiency and accuracy in data entry of customer orders
Review orders in the system for proper mix design, travel times, and correct job start times; ensure customer-specific needs are met
Manage time effectively, meet personal goals and work effectively with other members of the dispatch team
Communicate with customers to provide up to date information regarding the company’s ability to meet delivery times
Meet customer delivery demands and company with the guidelines of Federal Hours of Service Regulations
Dispatch construction materials for multiple facilities; coordination of orders, trucks, and drivers
Perform departmental clerical tasks including preparation of department reports and the ability to maintain dispatch/order desk records and data
Education
High school diploma/GED
Requirements/Qualifications
Knowledge and understanding of union contracts and Department of Transportation (DOT) regulations
Strong verbal and written communication skills
Able to interact positively with a broad range of customers, vendors, and contractors
Proficient in Microsoft Office and dispatch systems
Attention to detail and able to multi-task
Preferred:
Prior dispatch experience
Knowledge of ready-mix concrete, aggregates, asphalt, etc.
Conditions of Employment
Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated ongoing drug and ******* testing.
Job Summary
The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials. This position is responsible for coordinating schedules of deliveries, which includes order taking, scheduling of orders, setting up deliveries, and effectively communicating with customers, drivers, and the sales team.
Benefits
At CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. Your benefits are an important part of your overall compensation at CalPortland. That’s why we give you a wide range of benefits to choose from. All regular full-time employees may enroll in a variety of health and welfare plans including medical, dental, and vision plans. Other benefits include life insurance, disability coverage, employee assistance program, and retirement program. The company also has a variety of voluntary benefits for employees to choose from.
Compensation
Salary $80,000 to $85,000
Responsibilities
Obtains orders and changes to existing orders from customers and sales representatives
Enters orders and printed tickets into the system
Coordinates special jobs, service and scheduling
Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives
Assists with resolution of customer delivery issues and customer complaints
Determine customer requirements and expectations in order to recommend specific products
Maintain proficiency and accuracy in data entry of customer orders
Review orders in the system for proper mix design, travel times, and correct job start times; ensure customer-specific needs are met
Manage time effectively, meet personal goals and work effectively with other members of the dispatch team
Communicate with customers to provide up to date information regarding the company’s ability to meet delivery times
Meet customer delivery demands and company with the guidelines of Federal Hours of Service Regulations
Dispatch construction materials for multiple facilities; coordination of orders, trucks, and drivers
Perform departmental clerical tasks including preparation of department reports and the ability to maintain dispatch/order desk records and data
Education
High school diploma/GED
Requirements/Qualifications
Knowledge and understanding of union contracts and Department of Transportation (DOT) regulations
Strong verbal and written communication skills
Able to interact positively with a broad range of customers, vendors, and contractors
Proficient in Microsoft Office and dispatch systems
Attention to detail and able to multi-task
Preferred:
Prior dispatch experience
Knowledge of ready-mix concrete, aggregates, asphalt, etc.
Conditions of Employment
Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated ongoing drug and ******* testing.
💡 Quick Summary
Seeking a career-building opportunity? The Dispatcher position is now open for candidates interested in the Transportation & Logistics sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.
