Job Description
Department of Customer Service
Reference number
req50826
Occupation
Investigation
Work type
Full-Time
Location
Sydney City
Salary Information
$99,938 - $110,271 + super
Closing date
24 April 2026 at 10:00am
Dispute Officer
Clerk Grade: 5/6
Annual Salary Range: $99,938 - $110,271 plus superannuation
Employment Type: Ongoing, Full-time
Location: Darlinghurst / Hybrid (weekly office attendance is required)
The NSW Personal Injury Commission is looking for Dispute Officers to join our team!
Wellbeing programs and resources available
Excellent career development and learning development opportunities.
About this role
The NSW Personal Injury Commission (Commission) is looking for a Dispute Officer to join our team in the Medical Services Directorate.
About Us
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers, and employers.
The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.
Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.
The Medical Services Directorate is responsible for handling motor accident medical disputes and Dispute Officer are responsible for managing a caseload of medical disputes in a timely and efficient manner.
You can read more about the PIC here
As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. Understand more about DCS – here.
About the role:
Casemanagement of motor accident medical disputes, providing information, advice and support to legally represented and self-represented parties, liaise with internal and external decision makers, including Medical Assessors, Members, injured claimants and the legal profession to deliver quality and compliant end-to-end case management services for a range of matters, in line with organisational policies and procedures to ensure a positive outcome.
Your responsibilities will include:
Reviewing and managing a portfolio of disputes with well-defined pathways using a digital case management system.
Provide a range of quality support and customer service to ensure dispute resolution applications are actioned accordingly.
Communicating with injured people, lawyers, insurers, and decision makers about the matters in your portfolio.
Proactively managing your caseload to ensure cases are kept on track and on time.
Applying the legislation, rules, and guidelines in all your cases.
Participating in our program of continuous improvement and learning.
Providing support and advice to Dispute Support Officers.
About you:
A collaborator who thrives in a supportive team environment.
Experienced in digital case management or customer management systems.
A background in complex case management specialising with complaints, disputes or insurance or customer service.
Can think outside the box to solve complex problems.
Meticulous and process driven.
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!
What we need from you:
To start your journey towards becoming our Disputes Officer, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages)
Please note candidates invited to interview will be required to complete additional assessments.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation
For enquiries relating to recruitment please contact Meg Rapley via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 24 April 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req50826
Occupation
Investigation
Work type
Full-Time
Location
Sydney City
Salary Information
$99,938 - $110,271 + super
Closing date
24 April 2026 at 10:00am
Dispute Officer
Clerk Grade: 5/6
Annual Salary Range: $99,938 - $110,271 plus superannuation
Employment Type: Ongoing, Full-time
Location: Darlinghurst / Hybrid (weekly office attendance is required)
The NSW Personal Injury Commission is looking for Dispute Officers to join our team!
Wellbeing programs and resources available
Excellent career development and learning development opportunities.
About this role
The NSW Personal Injury Commission (Commission) is looking for a Dispute Officer to join our team in the Medical Services Directorate.
About Us
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers, and employers.
The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.
Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.
The Medical Services Directorate is responsible for handling motor accident medical disputes and Dispute Officer are responsible for managing a caseload of medical disputes in a timely and efficient manner.
You can read more about the PIC here
As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. Understand more about DCS – here.
About the role:
Casemanagement of motor accident medical disputes, providing information, advice and support to legally represented and self-represented parties, liaise with internal and external decision makers, including Medical Assessors, Members, injured claimants and the legal profession to deliver quality and compliant end-to-end case management services for a range of matters, in line with organisational policies and procedures to ensure a positive outcome.
Your responsibilities will include:
Reviewing and managing a portfolio of disputes with well-defined pathways using a digital case management system.
Provide a range of quality support and customer service to ensure dispute resolution applications are actioned accordingly.
Communicating with injured people, lawyers, insurers, and decision makers about the matters in your portfolio.
Proactively managing your caseload to ensure cases are kept on track and on time.
Applying the legislation, rules, and guidelines in all your cases.
Participating in our program of continuous improvement and learning.
Providing support and advice to Dispute Support Officers.
About you:
A collaborator who thrives in a supportive team environment.
Experienced in digital case management or customer management systems.
A background in complex case management specialising with complaints, disputes or insurance or customer service.
Can think outside the box to solve complex problems.
Meticulous and process driven.
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!
What we need from you:
To start your journey towards becoming our Disputes Officer, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages)
Please note candidates invited to interview will be required to complete additional assessments.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation
For enquiries relating to recruitment please contact Meg Rapley via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 24 April 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Dispute Officer position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
