Job Description
Full job description
From September 2025, RACQs insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. Were proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.
Are you passionate about resolving disputes and helping people navigate challenges? Join our supportive team as a Dispute Resolution Consultant (RACQ Insurance), where youll play a key role in guiding customers and stakeholders toward fair and balanced resolutions.
This is a 12-month Contract role in the Internal Dispute Resolution (IDR) team, and we welcome candidates in Meanjin (Brisbane). We know that starting a new role comes with a learning curve, which is why we provide comprehensive training to set you up for success. And we offer flexible working arrangements with a mix of work from home and the office.
What You'll Do
Managing and resolving complaints referred to RACQ Insurances IDR process, ensuring a fair and thoughtful resolution process.
Engaging with customers and stakeholders, providing clear guidance and support.
Assessing complaints carefully, making well-reasoned decisions, and communicating outcomes with empathy.
Collaborating with a knowledgeable and supportive team to share insights and continuously improve the way we help our customers.
What You'll Bring
Experience in dispute resolution and complaint management, ideally in General Insurance or a related field.
Legal and/or mediation qualifications or experience is desirable.
Familiarity with the AFCA complaints process and an understanding of the relevant regulatory requirements.
A customer-focused approach, with strong communication, negotiation and problem-solving skills to identify issues and find creative solutions.
The ability to handle both straightforward and complex cases with confidence and professionalism.
Strong time management skills and the ability to effectively manage a dynamic portfolio of complaints in a fast-paced environment.
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Wednesday 8 April 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
From September 2025, RACQs insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. Were proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.
Are you passionate about resolving disputes and helping people navigate challenges? Join our supportive team as a Dispute Resolution Consultant (RACQ Insurance), where youll play a key role in guiding customers and stakeholders toward fair and balanced resolutions.
This is a 12-month Contract role in the Internal Dispute Resolution (IDR) team, and we welcome candidates in Meanjin (Brisbane). We know that starting a new role comes with a learning curve, which is why we provide comprehensive training to set you up for success. And we offer flexible working arrangements with a mix of work from home and the office.
What You'll Do
Managing and resolving complaints referred to RACQ Insurances IDR process, ensuring a fair and thoughtful resolution process.
Engaging with customers and stakeholders, providing clear guidance and support.
Assessing complaints carefully, making well-reasoned decisions, and communicating outcomes with empathy.
Collaborating with a knowledgeable and supportive team to share insights and continuously improve the way we help our customers.
What You'll Bring
Experience in dispute resolution and complaint management, ideally in General Insurance or a related field.
Legal and/or mediation qualifications or experience is desirable.
Familiarity with the AFCA complaints process and an understanding of the relevant regulatory requirements.
A customer-focused approach, with strong communication, negotiation and problem-solving skills to identify issues and find creative solutions.
The ability to handle both straightforward and complex cases with confidence and professionalism.
Strong time management skills and the ability to effectively manage a dynamic portfolio of complaints in a fast-paced environment.
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Wednesday 8 April 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
💡 Quick Summary
Seeking a career-building opportunity? The Dispute Resolution Consultant (RACQ Insurance), position is now open for candidates interested in the Insurance sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
