Dispute Resolution Officer

The Dispute Resolution Officer works as a key part of the dispute resolution team. You will contribute to the team’s complaint resolution targets while providing excellent customer service through building rapport with complaint parties, engaging with diverse communities and effective electronic record keeping.

As The Dispute Resolution Officer You Will

Analyse, manage and resolve complaints received by the Commission in accordance with the Anti-Discrimination Act 1++1, the Human Rights Act 201+, and other relevant legislation, policies and procedures.

Assess the most appropriate means of dispute resolution for each complaint, including facilitating conciliation conferences.

Maintain accurate and timely records of complaint management and enquiries.

Take personal responsibility for learning and development and share feedback and insight to contribute to building the team's knowledge.

Answer enquiries from the public and provide appropriate information and referrals.

Other duties as directed, including supporting the Commission's training and community engagement functions.

Applications to remain current for 12 months.

Occupational group Customer Service/Call centre