Domestic BPO Quality Analyst

Job description

HSC/Graduate

Minimum 1 year BPO experience with relevant designation
Background - BFSI Outbound sales (Loan/Credit card/Insurance) Mandatory
Need Immediate Joiners
Need Good to Excellent English Communication
Role: Quality Analyst Job Description & Key Deliverables:  Evaluate and audit transactions and provide detailed feedback via an evaluation tool.

 Provide grammatically correct, specific, and actionable feedback to ensure effective coaching with minimal impact on recipient efficiency

 Ensure optimal accuracy (scoring & knowledge) on all evaluations performed

 Active participation in Calibrations and Training as scheduled

 Committed to meet or exceed set volume and productivity targets

 Sensitive to customer/business needs and solution-driven

 Ability to identify and capture VOC (understands the difference between good and bad VOS) Desired Skills and Experience  Graduate (from any field)

 Minimum 12 months experience as Quality Auditor/Coach/Analyst

 Customer service oriented.

 Should have prior knowledge of sales processes and Techniques

 Good attention to detail and a driven approach

 Should have good aptitude for fact-finding

 Understanding of quality methods and tools (score calculations, parameters ratings, etc.)

 Good with MS Office – Word and Excel. PowerPoint will be an added advantage

 Basic knowledge of computers (typing speed)

 Strong business communication skills - both written and verbal

 Possess an attitude to work as a team player

 Flexible with work timings, as per business requirements

 Flexibility to get cross-trained on different process / LOB(s)

 Willingness to work on weekends, and outside of the standard work day.

 Understanding and working under pressure in a high-volume processing environment and consistently meeting standards for quality

 Previous work experience with an Insurance Process and sales process company would be an added advantage

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹37,000.00 per month

Benefits:

Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Yearly bonus
Education:

Bachelor's (Preferred)
Experience:

Insurance sales Process as a QA in BPO: 1 year (Required)
Language:

English (Required)
Location:

Majiwada, Thane, Maharashtra (Required)
Work Location: In person

 
 
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