Job Description
Qualifications
Must have excellent customer service skills and must be able to work varied hours including working weekends
Assesses donor eligibility by performing computer verification
Screens prospective donors through medical history, mini physical, and testing results
High School Diploma or GED
Valid Driver's License with no major infractions and dependable transportation
Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
Ability to work with all levels and in a diverse work environment
Ability to establish and maintain effective working relationships with staff, management, and peers
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Lifting and/or pulling/pushing up to 50 pounds
Sitting, standing, or walking for an extended period
Bending and twisting
Travel Required Yes
Benefits
24 Days PTO!
Use it, Cash it, Roll it over
Potential Company Bonuses
Tuition Reimbursement
401k Retirement Plan
Health Insurance (Medical, Vision, and Dental)
Healthcare and Dependent Care FSA
Short and Long-Term Disability
Employee Assistance Program (EAP)
Basic Life Insurance
This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection
Provides educational material
Pay Type Hourly
Hiring Rate $17.00
Responsibilities
Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment
As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection
Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
Performs the donor health history and physical assessment according to current standard operating procedures
Selects proper material for blood collection
Escorts donor through next phase of collection and ensures proper handoff to collections team member
Maintaining Store Front Impression:
Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances
Liaising with Donors and Guests:
Communicates the TBC vision of donor experience to patrons
Capable of conveying the organizational values
Capable of conveying the operational mission
Engages donors in conversation and makes them feel important
Stays "close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
Reports to management all observations that may tarnish a donor's experience
Immediately contacts management if the donor appears disgruntled or unsatisfied
Extends appreciation and gratitude to donors
Completes TBC Donation Experience Training
Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient
Provides professional, courteous, and prompt service
Performs reception and telephone duties as assigned
Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
Stocks donor screening room
Participates in TBC sponsored blood drives and other special events
Other duties as assigned or required
Job description
Donor Care Technician
Apex, NC, USA Cary, NC, USA Chapel Hill, NC, USA Durham, NC, USA Morrisville, NC, USA Raleigh, NC, USA Wake Forest, NC 27587, USA Req #55
Friday, September 27, 2026
At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!
• 24 Days PTO! - Use it, Cash it, Roll it over
• Potential Company Bonuses
• Tuition Reimbursement
• 401k Retirement Plan
• Health Insurance (Medical, Vision, and Dental)
• Healthcare and Dependent Care FSA
• Short and Long-Term Disability
• Employee Assistance Program (EAP)
• Basic Life Insurance
Position Overview
• Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment.
• This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection.
• As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection.
• Must have excellent customer service skills and must be able to work varied hours including working weekends.
• While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours' notice.
Essential Functions
Greeting Donors and Guests:
• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
• Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
• Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
Donor Eligibility:
• Assesses donor eligibility by performing computer verification
• Screens prospective donors through medical history, mini physical, and testing results
• Provides educational material
Donor Collection:
• Performs the donor health history and physical assessment according to current standard operating procedures
• Selects proper material for blood collection
• Escorts donor through next phase of collection and ensures proper handoff to collections team member
Maintaining Store Front Impression:
• Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
• Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances
Liaising with Donors and Guests:
• Communicates the TBC vision of donor experience to patrons
• Capable of conveying the organizational values
• Capable of conveying the operational mission
• Engages donors in conversation and makes them feel important
• Stays "close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
• Reports to management all observations that may tarnish a donor's experience. Immediately contacts management if the donor appears disgruntled or unsatisfied
• Extends appreciation and gratitude to donors
• Completes TBC Donation Experience Training
Operational Responsibilities:
• Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient
• Provides professional, courteous, and prompt service
• Performs reception and telephone duties as assigned
• Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
• Stocks donor screening room
Miscellaneous:
• Participates in TBC sponsored blood drives and other special events
• Other duties as assigned or required
Minimum Qualifications
• High School Diploma or GED
• Customer service experience preferred
• Valid Driver's License with no major infractions and dependable transportation
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lifting and/or pulling/pushing up to 50 pounds
• Sitting, standing, or walking for an extended period
• Bending and twisting
Equal Opportunity Employer Veterans/Disabled
Other details
• Pay Type Hourly
• Hiring Rate $17.00
• Travel Required Yes
Apply Now
Must have excellent customer service skills and must be able to work varied hours including working weekends
Assesses donor eligibility by performing computer verification
Screens prospective donors through medical history, mini physical, and testing results
High School Diploma or GED
Valid Driver's License with no major infractions and dependable transportation
Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
Ability to work with all levels and in a diverse work environment
Ability to establish and maintain effective working relationships with staff, management, and peers
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Lifting and/or pulling/pushing up to 50 pounds
Sitting, standing, or walking for an extended period
Bending and twisting
Travel Required Yes
Benefits
24 Days PTO!
Use it, Cash it, Roll it over
Potential Company Bonuses
Tuition Reimbursement
401k Retirement Plan
Health Insurance (Medical, Vision, and Dental)
Healthcare and Dependent Care FSA
Short and Long-Term Disability
Employee Assistance Program (EAP)
Basic Life Insurance
This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection
Provides educational material
Pay Type Hourly
Hiring Rate $17.00
Responsibilities
Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment
As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection
Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
Performs the donor health history and physical assessment according to current standard operating procedures
Selects proper material for blood collection
Escorts donor through next phase of collection and ensures proper handoff to collections team member
Maintaining Store Front Impression:
Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances
Liaising with Donors and Guests:
Communicates the TBC vision of donor experience to patrons
Capable of conveying the organizational values
Capable of conveying the operational mission
Engages donors in conversation and makes them feel important
Stays "close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
Reports to management all observations that may tarnish a donor's experience
Immediately contacts management if the donor appears disgruntled or unsatisfied
Extends appreciation and gratitude to donors
Completes TBC Donation Experience Training
Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient
Provides professional, courteous, and prompt service
Performs reception and telephone duties as assigned
Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
Stocks donor screening room
Participates in TBC sponsored blood drives and other special events
Other duties as assigned or required
Job description
Donor Care Technician
Apex, NC, USA Cary, NC, USA Chapel Hill, NC, USA Durham, NC, USA Morrisville, NC, USA Raleigh, NC, USA Wake Forest, NC 27587, USA Req #55
Friday, September 27, 2026
At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!
• 24 Days PTO! - Use it, Cash it, Roll it over
• Potential Company Bonuses
• Tuition Reimbursement
• 401k Retirement Plan
• Health Insurance (Medical, Vision, and Dental)
• Healthcare and Dependent Care FSA
• Short and Long-Term Disability
• Employee Assistance Program (EAP)
• Basic Life Insurance
Position Overview
• Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment.
• This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection.
• As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection.
• Must have excellent customer service skills and must be able to work varied hours including working weekends.
• While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours' notice.
Essential Functions
Greeting Donors and Guests:
• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
• Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
• Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
Donor Eligibility:
• Assesses donor eligibility by performing computer verification
• Screens prospective donors through medical history, mini physical, and testing results
• Provides educational material
Donor Collection:
• Performs the donor health history and physical assessment according to current standard operating procedures
• Selects proper material for blood collection
• Escorts donor through next phase of collection and ensures proper handoff to collections team member
Maintaining Store Front Impression:
• Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
• Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances
Liaising with Donors and Guests:
• Communicates the TBC vision of donor experience to patrons
• Capable of conveying the organizational values
• Capable of conveying the operational mission
• Engages donors in conversation and makes them feel important
• Stays "close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
• Reports to management all observations that may tarnish a donor's experience. Immediately contacts management if the donor appears disgruntled or unsatisfied
• Extends appreciation and gratitude to donors
• Completes TBC Donation Experience Training
Operational Responsibilities:
• Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient
• Provides professional, courteous, and prompt service
• Performs reception and telephone duties as assigned
• Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
• Stocks donor screening room
Miscellaneous:
• Participates in TBC sponsored blood drives and other special events
• Other duties as assigned or required
Minimum Qualifications
• High School Diploma or GED
• Customer service experience preferred
• Valid Driver's License with no major infractions and dependable transportation
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lifting and/or pulling/pushing up to 50 pounds
• Sitting, standing, or walking for an extended period
• Bending and twisting
Equal Opportunity Employer Veterans/Disabled
Other details
• Pay Type Hourly
• Hiring Rate $17.00
• Travel Required Yes
Apply Now
💡 Quick Summary
Seeking a career-building opportunity? The Donor Care Technician position is now open for candidates interested in the Technician Jobs sector. This role in Cary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
