Job description
About HIVED

The world needs logistics solutions that are better for people and the environment, and that’s where HIVED comes in. We are a London-based climate and logistics start-up building the first emission-free parcel delivery network at scale, powered by a 100% electric fleet. A tech company at heart, we have built a modern tech stack, novel in-house routing and decision engines, apps and data stack, plus are now shipping for over 100 brands including Asos, Zara, Karen Millen, and more. Our tight-knit team is made up of ex-Revolut, Bain, GoPuff, ASOS, Apple, Amazon, Bulb and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures and the British government.

Role Overview

We are looking for a dedicated and committed Driver Supply Associate, responsible for driver supply and managing our application funnel along with training and onboarding drivers.This is an incredible opportunity to join an inclusive team that values transparency and autonomy. You would be laying the groundwork for all drivers delivering for or on behalf of HIVED, supporting our growing team to feel consistently engaged, motivated, and appreciated.The ideal candidate will have 1-2 years experience in a customer-facing role or logistics, and has experience managing a team and communicating with various stakeholders. Has an interest in recruiting, onboarding and managing a large volume of people. They have strong communication skills and are comfortable giving constructive feedback. They are able to analyse issues and use problem-solving skills to implement an efficient solution. They will need to be adaptable to change and thrive in a fast-paced environment. All Operations roles at HIVED are in-person and primarily based at our depot in Woolwich and will require weekend work.

Responsibilities
• Be responsible for engaging with a large volume of drivers to maintain quality in the HIVED service
• Conduct regular performance check-ins with drivers in person, via email and via phone. Provide constructive feedback and support to optimise performance
• Manage and resolve inbound driver queries promptly, to boost team efficiency
• Make critical decisions based on performance data which includes disciplinary action such as warning and off-boarding drivers
• Collaborate with the wider operations team including fleet, network and live operations as well as external stakeholders.
• Implement improvements based on the continuous feedback gathered from interactions with drivers.

How We Reward Our Team
• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high-growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• Subsidised Private Medical Insurance with AXA including dental and vision
• Wellbeing initiatives, including three wellbeing days in addition to holiday allowance
• Weekly team lunch and regular company socials
• Enhanced maternity/paternity/adoption policy