Job description
Major Recruitment are currently recruiting for a Drivers mate in Wednesbury

Location: WS10

Hours Per Week: 45.00

Dress Code: PPE - High Vis (no logo)/ Safety Shoes

Must have Basic DBS and 2 work references

Pay rate: £11.50

Main Duties & Responsibilities:

What are the main areas of responsibility and accountability of the role?

To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers property

Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance

To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary

To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures

To liaise with Manufacturers at the point of delivery when necessary

To handle all products safely and with care, supporting your colleagues to do the same

Able to meet the physical requirements of the role

To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date

Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows)

To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe

To carry out the delivery and collection of tote boxes and products from our retail stores.

Required Skills & Experience:

A passion for delivering excellent customer service

Strong verbal communication, both on the phone and face-to-face in our customers' home

To work flexibly, alone or collaboratively with colleagues, to ensure we win together

To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training

Takes responsibility for own learning and help us become the home for the best talent

Ability to use initiative to problem solve in a timely and calm manner to ensure both business and customer needs are satisfied

INDLS