Job Description
Description
Are you a proactive leader who loves empowering high-performing teams and thrives on turning laws, rules, and policies into meaningful action? Do you bring strong communication skills, a passion for mentoring, and a drive to make a lasting impact in your community? If you’re ready to guide a dedicated team while building a positive, inclusive, and customer-focused environment, we’d be excited to see you apply and join us in making a difference.
The Department of Social Health Services and Home and Community Services (HCS) have an exciting opportunity for a Financial Training and Quality Assurance Program Manager. In this role, you will be accountable for all statewide aspects of financial training and Quality Assurance oversight. You will provide leadership and direction to the financial staff in the Statewide Eligibility and Service Delivery Team, ensuring excellence and compliance in all financial operations, setting performance expectations, recruiting, training, mentoring & coaching, evaluating, and initiating corrective actions as needed. You will directly supervise at least ten direct reports, consisting of Social and Health Program Consultant 4’s.
Some of what you will be doing:
Supervise Social and Health Program Consultants.
Plan, lead, direct, and implement long-term care services, program standards, and statewide operating procedures for staff statewide.
Coordinate HCS statewide response to financial training needs related to quality assurance activities.
Participate directly or ensure statewide representation at all training meetings, coordination meetings and systems change meetings.
Ensure that statewide information and data tracking is accurate and timely.
Train new and experienced staff to perform their job duties efficiently and effectively.
Direct the activities and set expectations for performance and develop work plans.
Ensure staff are trained in all regional programs and that statewide policies are followed.
Develop statewide operating procedures and provide training and policy clarification.
Independently manage, direct, operate, and implement statewide policies and procedures.
Resolve complex issues that have a broad impact and may involve conflicting rules and regulations, a range of possible solutions, or other elements that contribute to complexity.
Provide training, coaching, and evaluation, and initiate corrective/disciplinary action, when necessary, which includes conducting formal investigations.
Train supervisors in current policies and procedures. Prepare and conduct performance evaluations timely in accordance with personnel policies.
Who should apply?
A master's degree in Business Administration, Public Administration, Social Services, or allied fields AND four years of professional experience in planning, administering, or developing social and health services programs;
OR
A bachelor's degree in Business Administration, Public Administration, Social Services, or allied fields AND five years of experience of professional experience in planning, administering, or developing social and health services programs;
Note: Equivalent education or experience, including public or private sector business management experience, may substitute year for year for formal education
AND
Must be able to effectively lead, direct, and manage many staff, including first-line supervisors in a very diverse setting within a large geographic area.
Must be an effective manager of first-line supervisors and professional staff with the knowledge to effectively plan for program implementation, manage programs, and use of the automated client eligibility system (ACES).
Desired knowledge, skills, and abilities:
Skill to communicate the mission and goals of HCS to staff in a manner that assists staff to understand their professional responsibility to carry out agency policy and to comply with the regulations which govern HCLA programs.
Knowledge of and skills to interpret existing state and federal statutes and regulations about Home and Community Services financial programs; the ability to interpret those statutes and regulations into policies and procedures; to clearly, concisely, and timely communicate such to staff.
Ability to produce work products that are accurate, thorough, and on time with minimal supervision and organize the work environment and prioritize work assignments to meet timelines and/or other priority assignments as directed by management
Interested? Please list 3 professional references’ contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions? If you have questions about the job posting number 08099 contact Chris Pulley via email at [email protected].
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, ****** orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-80XXXXXX.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
Are you a proactive leader who loves empowering high-performing teams and thrives on turning laws, rules, and policies into meaningful action? Do you bring strong communication skills, a passion for mentoring, and a drive to make a lasting impact in your community? If you’re ready to guide a dedicated team while building a positive, inclusive, and customer-focused environment, we’d be excited to see you apply and join us in making a difference.
The Department of Social Health Services and Home and Community Services (HCS) have an exciting opportunity for a Financial Training and Quality Assurance Program Manager. In this role, you will be accountable for all statewide aspects of financial training and Quality Assurance oversight. You will provide leadership and direction to the financial staff in the Statewide Eligibility and Service Delivery Team, ensuring excellence and compliance in all financial operations, setting performance expectations, recruiting, training, mentoring & coaching, evaluating, and initiating corrective actions as needed. You will directly supervise at least ten direct reports, consisting of Social and Health Program Consultant 4’s.
Some of what you will be doing:
Supervise Social and Health Program Consultants.
Plan, lead, direct, and implement long-term care services, program standards, and statewide operating procedures for staff statewide.
Coordinate HCS statewide response to financial training needs related to quality assurance activities.
Participate directly or ensure statewide representation at all training meetings, coordination meetings and systems change meetings.
Ensure that statewide information and data tracking is accurate and timely.
Train new and experienced staff to perform their job duties efficiently and effectively.
Direct the activities and set expectations for performance and develop work plans.
Ensure staff are trained in all regional programs and that statewide policies are followed.
Develop statewide operating procedures and provide training and policy clarification.
Independently manage, direct, operate, and implement statewide policies and procedures.
Resolve complex issues that have a broad impact and may involve conflicting rules and regulations, a range of possible solutions, or other elements that contribute to complexity.
Provide training, coaching, and evaluation, and initiate corrective/disciplinary action, when necessary, which includes conducting formal investigations.
Train supervisors in current policies and procedures. Prepare and conduct performance evaluations timely in accordance with personnel policies.
Who should apply?
A master's degree in Business Administration, Public Administration, Social Services, or allied fields AND four years of professional experience in planning, administering, or developing social and health services programs;
OR
A bachelor's degree in Business Administration, Public Administration, Social Services, or allied fields AND five years of experience of professional experience in planning, administering, or developing social and health services programs;
Note: Equivalent education or experience, including public or private sector business management experience, may substitute year for year for formal education
AND
Must be able to effectively lead, direct, and manage many staff, including first-line supervisors in a very diverse setting within a large geographic area.
Must be an effective manager of first-line supervisors and professional staff with the knowledge to effectively plan for program implementation, manage programs, and use of the automated client eligibility system (ACES).
Desired knowledge, skills, and abilities:
Skill to communicate the mission and goals of HCS to staff in a manner that assists staff to understand their professional responsibility to carry out agency policy and to comply with the regulations which govern HCLA programs.
Knowledge of and skills to interpret existing state and federal statutes and regulations about Home and Community Services financial programs; the ability to interpret those statutes and regulations into policies and procedures; to clearly, concisely, and timely communicate such to staff.
Ability to produce work products that are accurate, thorough, and on time with minimal supervision and organize the work environment and prioritize work assignments to meet timelines and/or other priority assignments as directed by management
Interested? Please list 3 professional references’ contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions? If you have questions about the job posting number 08099 contact Chris Pulley via email at [email protected].
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, ****** orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-80XXXXXX.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
💡 Quick Summary
Seeking a career-building opportunity? The DSHS HCLA Financial Training and Quality Assurance Program Manager position is now open for candidates interested in the Government Job Alert sector. This role in Waitsburg offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
