Job Description
Full job description
thl strives to hire the most qualified candidate for any job, which may include someone already employed by the Company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences.
For over 30 years, Tourism Holdings Limited (thl) has been crafting unforgettable journeys while delivering sustainable value to our shareholders. We're driven by a deep passion for travel, a commitment to our planet, and a genuine care for our customers and crew.
As a truly global business and a leader in the RV industry, we combine cutting-edge technology, deep industry expertise, and a future-focused mindset to keep growing and evolving. Like our adventure-loving customers, we’re always on the move—our next destination is already mapped out, and we’re ready to roll.
Proudly headquartered in Aotearoa New Zealand, thl is the world’s largest campervan operator, with thriving operations across New Zealand, Australia, the United States, and the United Kingdom. Our diverse fleet includes trusted brands like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Road Bear, and Just Go.
Beyond campervans, we’re also home to some of New Zealand’s most iconic tourism experiences, including Kiwi Experience, the magical Waitomo Glowworm Caves, and the thrilling Legendary Black Water Rafting.
At thl, we don’t just help people travel—we help them discover, connect, and create memories that last a lifetime.
About the Role:
We’re on the lookout for a Duty Manager who’s passionate about people, thrives in fast-paced environments, and knows how to keep things running smoothly. You’ll be the heartbeat of our guest experience—leading a team, solving problems, and making sure every journey begins with a smile.
We’re looking for someone who’s:
Energised by challenge and change
Strong communication and problem solving skills
Results-driven and resilient
Committed to empowering teams and delivering top-tier service
Key Responsibilities:
As Duty Manager, you'll lead our front-of-house team to deliver seamless, memorable guest experiences. Your role includes:
Leading and mentoring guest-facing staff to uphold high customer service standards
Managing check-in/check-out processes and daily front-of-house operations
Managing quality front-line inspections to ensure the fleet is always presented to guest-ready standards
Resolving guest issues with empathy and professionalism
Overseeing rosters, payroll, and HR processes for your team
Monitoring performance metrics and driving service improvements
Ensuring staff training, compliance, and adherence to health and safety standards
Driving sales and maximising revenue opportunities through excellent customer service and product knowledge
Managing sales and customer service KPIs and driving team performance to achieve branch targets
Supporting recruitment, onboarding, and team development
Facilitating communication across departments to keep operations aligned
Championing a positive, inclusive team culture that reflects thl’s values
Key Criteria:
We’re looking for someone who brings:
3+ years’ experience in customer service, rentals, or hospitality
Proven leadership skills and a passion for team development Strong communication and problem-solving abilities
Familiarity with HR practices and operational compliance
Ability to stay calm under pressure and make sound decisions
A collaborative mindset and commitment to health and safety
A genuine love for travel, people, and creating unforgettable experiences
What’s in it for You?
At thl, travel isn’t just what we do—it’s part of who we are. Whether it’s handing you the keys to one of our iconic RVs for your own road trip or kitting you out with gear to go caving and abseiling at The Legendary Black Water Rafting in Waitomo, working here means you get to experience the magic for yourself.
Working with us means unlocking a world of possibilities. You might need to rewrite your bucket list—because the adventures start the moment you join. Our diverse, welcoming crew will make you feel at home from day one.
Why thl?
We’re proud to be an inclusive employer that celebrates diversity in all its forms. Whether you’re a seasoned manager or someone ready to take the next big step, we welcome applications from people of all backgrounds, identities, and experiences. We believe great leadership comes in many styles—and we’re excited to see yours.
Apply Now!
Ready to turn your passion for travel into a career full of adventure? Apply now and let’s hit the road. Apply now and let’s take this journey together.
Thank you for applying to our internal job posting.
Job details
Job family
NZ
Pay type
Hourly
Christchurch, New Zealand
thl strives to hire the most qualified candidate for any job, which may include someone already employed by the Company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences.
For over 30 years, Tourism Holdings Limited (thl) has been crafting unforgettable journeys while delivering sustainable value to our shareholders. We're driven by a deep passion for travel, a commitment to our planet, and a genuine care for our customers and crew.
As a truly global business and a leader in the RV industry, we combine cutting-edge technology, deep industry expertise, and a future-focused mindset to keep growing and evolving. Like our adventure-loving customers, we’re always on the move—our next destination is already mapped out, and we’re ready to roll.
Proudly headquartered in Aotearoa New Zealand, thl is the world’s largest campervan operator, with thriving operations across New Zealand, Australia, the United States, and the United Kingdom. Our diverse fleet includes trusted brands like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Road Bear, and Just Go.
Beyond campervans, we’re also home to some of New Zealand’s most iconic tourism experiences, including Kiwi Experience, the magical Waitomo Glowworm Caves, and the thrilling Legendary Black Water Rafting.
At thl, we don’t just help people travel—we help them discover, connect, and create memories that last a lifetime.
About the Role:
We’re on the lookout for a Duty Manager who’s passionate about people, thrives in fast-paced environments, and knows how to keep things running smoothly. You’ll be the heartbeat of our guest experience—leading a team, solving problems, and making sure every journey begins with a smile.
We’re looking for someone who’s:
Energised by challenge and change
Strong communication and problem solving skills
Results-driven and resilient
Committed to empowering teams and delivering top-tier service
Key Responsibilities:
As Duty Manager, you'll lead our front-of-house team to deliver seamless, memorable guest experiences. Your role includes:
Leading and mentoring guest-facing staff to uphold high customer service standards
Managing check-in/check-out processes and daily front-of-house operations
Managing quality front-line inspections to ensure the fleet is always presented to guest-ready standards
Resolving guest issues with empathy and professionalism
Overseeing rosters, payroll, and HR processes for your team
Monitoring performance metrics and driving service improvements
Ensuring staff training, compliance, and adherence to health and safety standards
Driving sales and maximising revenue opportunities through excellent customer service and product knowledge
Managing sales and customer service KPIs and driving team performance to achieve branch targets
Supporting recruitment, onboarding, and team development
Facilitating communication across departments to keep operations aligned
Championing a positive, inclusive team culture that reflects thl’s values
Key Criteria:
We’re looking for someone who brings:
3+ years’ experience in customer service, rentals, or hospitality
Proven leadership skills and a passion for team development Strong communication and problem-solving abilities
Familiarity with HR practices and operational compliance
Ability to stay calm under pressure and make sound decisions
A collaborative mindset and commitment to health and safety
A genuine love for travel, people, and creating unforgettable experiences
What’s in it for You?
At thl, travel isn’t just what we do—it’s part of who we are. Whether it’s handing you the keys to one of our iconic RVs for your own road trip or kitting you out with gear to go caving and abseiling at The Legendary Black Water Rafting in Waitomo, working here means you get to experience the magic for yourself.
Working with us means unlocking a world of possibilities. You might need to rewrite your bucket list—because the adventures start the moment you join. Our diverse, welcoming crew will make you feel at home from day one.
Why thl?
We’re proud to be an inclusive employer that celebrates diversity in all its forms. Whether you’re a seasoned manager or someone ready to take the next big step, we welcome applications from people of all backgrounds, identities, and experiences. We believe great leadership comes in many styles—and we’re excited to see yours.
Apply Now!
Ready to turn your passion for travel into a career full of adventure? Apply now and let’s hit the road. Apply now and let’s take this journey together.
Thank you for applying to our internal job posting.
Job details
Job family
NZ
Pay type
Hourly
Christchurch, New Zealand
💡 Quick Summary
Seeking a career-building opportunity? The Duty Manager - Christchurch position is now open for candidates interested in the Operator & Technician Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operator & Technician Jobs is a plus.
