Job Description
Full job description
Duty Supervisor
Location Name Sydney Tower Eye
Job Locations AU-Sydney
Job ID
2026XXXXXX
Employment Type
Fixed Term/Seasonal
Offer/Contract Type
No End Date
Location (Country-State-City)
AU-Sydney
What you'll bring to the team
Are you looking to take Guest Experience to new heights?
We currently have an amazing opportunity to join the leadership team at the Sydney Tower Eye. These positions will be part time and will act in a ‘flexi’ capacity, meaning that you will perform a mixture of frontline team member and duty supervisor shifts.
About the role
Your role will be focused on supporting the operation of the site across departments including Front of House and SKYWALK. Your role will largely be based on the floor and will work closely with other team members.
Other key responsibilities include:
Ensuring non-financial KPI targets are met
Responding troubleshooting queries across the site and escalating to the appropriate manager when necessary
Providing guest recovery and resolving guest conflict
Supporting the frontline team across the site, including Front of House and SKYWALK
Responding to guest queries through email and online reviews
Sending End of Night Reports and responsible for accurate daily reporting
Conduct safety opening and closing checks
Managing a team of people and their performance
Training of new recruiters and continuous instruction of staff members
Ensuring the presentation/ image of the attraction is up to the company’s standards
About you
The Sydney Tower Eye is a company that recognises the passion of its teams as the key ingredient for success.
To be successful in this role you will have a passion for guest experience with a focus on fun. You will be proactive in your approach to guest service with a positive attitude towards interaction with our guests along all points of their journey.
You will also need:
Ability to manage a team and to resolve conflict
To be adaptable and flexible
Remain calm under pressure
To clearly and effectively communicate and minimise all risk of misunderstandings where possible
To embody the vision of the Operations Manager
Adhere to our core values through language, behaviour and actions
To be a positive role model and demonstrate exceptional leadership qualities and capabilities.
Ability to follow all health, safety and security practices
Experience in a similar role and exposure to supervising the operations of an attraction ride is a plus, but the ability to grasp key leadership qualities and the ability to manage people is essential.
Benefits
Corporate benefits including free access to all our attractions worldwide
Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
Being part of a business built on fun
About Us
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!
Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.
Pay Range
Competitive
Duty Supervisor
Location Name Sydney Tower Eye
Job Locations AU-Sydney
Job ID
2026XXXXXX
Employment Type
Fixed Term/Seasonal
Offer/Contract Type
No End Date
Location (Country-State-City)
AU-Sydney
What you'll bring to the team
Are you looking to take Guest Experience to new heights?
We currently have an amazing opportunity to join the leadership team at the Sydney Tower Eye. These positions will be part time and will act in a ‘flexi’ capacity, meaning that you will perform a mixture of frontline team member and duty supervisor shifts.
About the role
Your role will be focused on supporting the operation of the site across departments including Front of House and SKYWALK. Your role will largely be based on the floor and will work closely with other team members.
Other key responsibilities include:
Ensuring non-financial KPI targets are met
Responding troubleshooting queries across the site and escalating to the appropriate manager when necessary
Providing guest recovery and resolving guest conflict
Supporting the frontline team across the site, including Front of House and SKYWALK
Responding to guest queries through email and online reviews
Sending End of Night Reports and responsible for accurate daily reporting
Conduct safety opening and closing checks
Managing a team of people and their performance
Training of new recruiters and continuous instruction of staff members
Ensuring the presentation/ image of the attraction is up to the company’s standards
About you
The Sydney Tower Eye is a company that recognises the passion of its teams as the key ingredient for success.
To be successful in this role you will have a passion for guest experience with a focus on fun. You will be proactive in your approach to guest service with a positive attitude towards interaction with our guests along all points of their journey.
You will also need:
Ability to manage a team and to resolve conflict
To be adaptable and flexible
Remain calm under pressure
To clearly and effectively communicate and minimise all risk of misunderstandings where possible
To embody the vision of the Operations Manager
Adhere to our core values through language, behaviour and actions
To be a positive role model and demonstrate exceptional leadership qualities and capabilities.
Ability to follow all health, safety and security practices
Experience in a similar role and exposure to supervising the operations of an attraction ride is a plus, but the ability to grasp key leadership qualities and the ability to manage people is essential.
Benefits
Corporate benefits including free access to all our attractions worldwide
Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
Being part of a business built on fun
About Us
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!
Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.
Pay Range
Competitive
💡 Quick Summary
Seeking a career-building opportunity? The DUTY SUPERVISOR position is now open for candidates interested in the Waiter / Steward Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Waiter / Steward Jobs is a plus.